Hello, We are sorry to hear that you are so disappointed in the Drake. We work hard to make products that people will love, but sometimes they do not work out perfectly for everyone. We appreciate you taking the time to leave a review and give us your thoughts. If there is anything we can do to make your experience better, please reach out to us directly. Our Technical Support team is standing by to take your call. They can be reached at 1-888-295-8134 between 8am - 8pm Mon - Fri EST and press 4 when prompted. We also have live chat on the TOTO USA website. I hope this helps and thank you for choosing TOTO.