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Customer Reviews for TOTO Oval SoftClose Elongated Closed Front Toilet Seat in Cotton White

Internet #300515371

Model #SS204#01

Store SKU #1002150275

  • SoftClose technology prevents slamming and damage
  • Features easy-to-clean, high-impact plastic
  • Compatible with elongated toilet bowl

Customer Reviews

  • 4.1
    out of 56 reviews
  • 62% recommend this product
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Showing 1-30 of 56 reviews
Love the looks, but it won't stay straight, AND the bottom ring won't stay up!
It went askew soon after I began using it. I had someone in to fix it, and the repairman said it was cheap plastic but did his best; but it went askew again almost immediately. Meanwhile, for male users, the bottom ring won't stay up – a fellow has to hold it up with one hand in order to avoid hitting it. Maybe the one I got was defective; disappointing, because the looks of this seat matches the looks of the rest of the toilet better than any other I've found. (I also love the look of the toilet, but am having problems with it running all the time.... )
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Response from TOTO USA AmbassadorSep 8, 2020
Hello ReasonablePerson, We are sorry to hear that you are disappointed in the TOTO SoftClose seat. We would love to learn more about the problem you are having and hopefully offer a solution. Please reach out to us directly for assistance. Our Technical Support team is standing by to take your call. They can be reached at 1-888-295-8134 between 8am - 8pm Mon - Fri EST and press 4 when prompted. We also have live chat on the TOTO USA website. I hope this helps and thank you for choosing TOTO. TOTOUSA
    1 found this review helpful
    Easy to install, looks great
    Easy to install, looks great
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    • Verified Purchase
    • Recommended
    Cotton white was the wrong color. I thought I ordered Colonial White. Return process was easy. Home Depot did not have Colonial White in stock so I purchased that elsewhere.
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    Response from TOTO USA AmbassadorFeb 9, 2024
    Hello, We are sorry to hear that your seat was the wrong color. We hate when these things happen to our customers but we do appreciate you choosing TOTO. TOTOUSA
    • Verified Purchase
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    • Verified Purchase
    Seat does not stay up
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    Response from VPC, Home-Flex ExpertFeb 1, 2024
    Please see Toto's response. ValenciaPipe
    • Verified Purchase
    OEM replacement. Just what I ordered. Shipped quickly. Easy pick up from store.
    by
    • Verified Purchase
    Better quality and appearance than the original that came with the toilet.
    by
    • Verified Purchase
    really happy to find this - that fit my toilet
    excellent product...soft white.
    by
    • Verified Purchase
    Seat won't stay up for Male peeing
    Title says it all. you need a very soft-touch and a tail wind to get the seat to stay up while you do your number one business. Also very "wiggly". lots of lateral play in the seat, even though the bolts are secure and do not shift in the holes. Feels like you are about to slide off! I am looking into returning ASAP. I have had better outcome with the other Toto softclose sold at HD.
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    Response from TOTO USA AmbassadorJul 7, 2023
    Hello, We are sorry to hear that you are disappointed in the SoftClose seat. Please reach out to us directly for assistance. Our Technical Support team is standing by to take your call. They can be reached at 1-888-295-8134 between 8am - 8pm Mon - Fri EST and press 4 when prompted. We also have live chat on the TOTO USA website. I hope this helps and thank you for choosing TOTO. TOTOUSA
      This toilet seat is excellent and durable. K....
      This toilet seat is excellent and durable. K.
      by
      • Verified Purchase
      Just what I was looking for and a great price....
      Just what I was looking for and a great price.
      by
      • Verified Purchase
      Perfect replacement for my original Toto seat.
      Works as well as the original. My only gripe is that the top mounting hardware is not included and has to be purchased separately.
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      • Verified Purchase
      • Recommended
      by
      • Verified Purchase
      Great quality - swift delivery - reasonably priced...
      Great quality - swift delivery - reasonably priced
      by
      • Verified Purchase
      I purchased it last 2 weeks, it was delivered in...
      I purchased it last 2 weeks, it was delivered in 3 days. The seat was just like how it pictured. Exactly replacement for my current TOTO toilet seat.
      by
      • Verified Purchase
      Easy to install, nice clean contemporary look....
      Easy to install, nice clean contemporary look.
      by
      • Verified Purchase
      by
      • Verified Purchase
      OEM replacement option for Toto Acquia III. Note that the...
      OEM replacement option for Toto Acquia III. Note that the hardware provide will not work for skirted toilets like Acquia III. See Toto part THU651N. This Toto hardware can be extremely difficult to remove if installed without anti-seize on threads due to corrosion.
      by
      • Verified Purchase
      1 found this review helpful
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by
        This is a quality toilet seat and was super easy...
        This is a quality toilet seat and was super easy to install. I highly recommend
        by
          Updating previous review
          I recently saw that a Toto asked me to contact them, so I did. They were no help. No solution for the falling bottom ring, and the seat can't be straightened without removing the bowl – which will cost me more than the toilet did.
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          Response from VPC, Home-Flex ExpertOct 15, 2021
          Please see Toto's response . . . ValenciaPipe
            Works great, ordered in the evening, it was delivered the...
            Works great, ordered in the evening, it was delivered the next morning, free shipping.
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              Nice looking and easy to install.
              Nice looking and easy to install.
              by
              • Verified Purchase
              • Recommended
              Rating provided by a verified purchaser...
              Rating provided by a verified purchaser
              by
              • Verified Purchase
              Easy to install, with nice clean lines that make it visually appealing, this toilet seat was a qu...
              Easy to install, with nice clean lines that make it visually appealing, this toilet seat was a quick way to freshen up the look of the bathrooms. The seat is quiet, which is a nice switch from the seats that sound like a slamming door, and my partner is sure to be happy I won't inadvertently wake him with my middle of the night bathroom excursions. My only concern is my partner is a large dude who is 280 lbs of pure muscle: I'm wondering if the plastic of the seat isn't going to buckle right under his backside at the most inopportune moment.
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                • Recommended
                Rating provided by a verified purchaser...
                Rating provided by a verified purchaser
                by
                • Verified Purchase
                My 3rd purchase! One for each toilet...
                My 3rd purchase! One for each toilet
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                • Verified Purchase
                The seat itself is great, but if you have a...
                The seat itself is great, but if you have a skirted toilet like most Toto models you will need additional hardware to mount the seat. Search for Toto THU651N to find the bolts for skirted toilets.
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                • Verified Purchase
                1 found this review helpful
                screws made of plastic do not compare to original screws....
                screws made of plastic do not compare to original screws. Reused the original ones for a tight fit. seat looks great, made my toilet look like new.
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                • Verified Purchase
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                • Verified Purchase
                Showing 1-30 of 56 reviews

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