Hello ReasonablePerson, We are sorry to hear that you are disappointed in the TOTO SoftClose seat. We would love to learn more about the problem you are having and hopefully offer a solution. Please reach out to us directly for assistance. Our Technical Support team is standing by to take your call. They can be reached at 1-888-295-8134 between 8am - 8pm Mon - Fri EST and press 4 when prompted. We also have live chat on the TOTO USA website. I hope this helps and thank you for choosing TOTO.