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Customer Reviews for TrafficMaster Burana - Silver Pine - Green 19 oz. SD Olefin Berber Installed Carpet

Internet #203503783

Model #HDB6565300

Store SKU #170201

  • Conventional, green low-pile berber indoor/outdoor carpet
  • Available as a custom rug; Contact your local store to order
  • TrafficMaster carpet has a 5 year stain and wear warranty

Customer Reviews

  • 4.5
    out of 71 reviews
  • 80% recommend this product
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Showing 1-30 of 71 reviews
carpet ok - installation process was a nightmare that stretched...
carpet ok - installation process was a nightmare that stretched over 4 months
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Response from ShawIndustriesIncAug 8, 2022
Hello and thanks for sharing your feedback. Though we are delighted to hear you are pleased with TrafficMaster Burana carpet, it saddens us to know the installation did not meet your expections. Please reach out to Home Depot's Customer Service at 1-800-466-3337 to further discuss your experience with installation. ~kj shaw
  • Verified Purchase
The carpet is as-expected. The order took 3 extra weeks...
The carpet is as-expected. The order took 3 extra weeks to deliver as it was "lost" in transit to the warehouse. It was also not rolled properly, so there is now a permanent pucker in the backing which telegraphs through to the top.
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Response from ShawIndustriesIncJul 7, 2022
We are sorry to hear about your experience with TrafficMaster Burana in color Bamboo. We would like to hear more about it. Please reach out to us at 844-742-7429 or email us at askshaw@shawinc.com using reference code BV01. We are available Monday through Friday, 8 AM to 6 PM, Eastern Standard time. As always, thank you for choosing Shaw Floors! ~JS shaw
  • Verified Purchase
Was extremely happy with the service I received in the...
Was extremely happy with the service I received in the store as well as excellent install. Just a slight issue with a glue spill on rug….but overall was very happy!! The glue spill was addressed in a very timely manner…..Home Depot keep up the good work…Also was nice as I walked in store was asked if I needed help…Nice!!
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Response from ShawIndustriesIncJul 7, 2022
We love to hear that you are enjoying TrafficMaster Burana in color Copper Penny. Should you ever have questions about this product, please feel free to contact our Consumer Concierge team at 844-742-7429 or askshaw@shawinc.com. We are available Monday through Friday, 8 AM to 6 PM, Eastern Standard time. Please reference code BV01 and provide the details of your flooring needs. ~JS shaw
  • Verified Purchase
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  • Verified Purchase
1 found this review helpful
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  • Verified Purchase
1 found this review helpful
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  • Verified Purchase
First delivery cancelled at the minute. The cut on the...
First delivery cancelled at the minute. The cut on the rug looks like it was made with a dull bread knife. Overall experience was poor. Will not use Home Depot again for this type of purchase. I am sure the poor rating will apply to the lack of response to my survey comments, so why ask !
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Response from ShawIndustriesIncApr 21, 2022
Hello ROBERT, thank you for reviewing TrafficMaster Burana carpet. We are sorry to hear about your experience with installation. Please contact Home Depot at 1-800-HOME-DEPOT (1-800-466-3337) if you would like to discuss this further. ~kj shaw
  • Verified Purchase
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  • Verified Purchase
Even though I had to wait 3 weeks for an...
Even though I had to wait 3 weeks for an installation date, I am extremely satisfied with the professional way the installers did their job.
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Response from ShawIndustriesIncApr 1, 2022
We are happy to hear you are enjoying TrafficMaster Burana color Bamboo! Thank you for the five star review. It thrills us to hear that your installation experience was also a fantastic one. We hope you will continue to enjoy your flooring for years to come! ~JS shaw
  • Verified Purchase
Carpet and installation was great - ordering and measurement from...
Carpet and installation was great - ordering and measurement from Home Depot was not acceptable- 3 x Carpet ordered without our authorization- someone came to measure but we ended up with 3x the amount of Carpet need for area we wanted carpeted... no satisfaction. Was told nothing could be done to compensate.
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Response from ShawIndustriesIncMar 16, 2022
We appreciate your time to submit this review of our TrafficMaster Burana color Bamboo flooring. We are happy to hear the installation was done with ease and the design is to your liking. If you ever have questions or need additional support please contact Shaw Floors Consumer Concierge Team by calling 844-749-7429 or email us at askshaw@shawinc.com. We are available Monday - Friday 8am-6pm EST. We love to see images of our flooring in consumer homes. If you can, please share online and tag us using #shawfloors and #homedepot. ~JS shaw
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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      The carpet is great but the installation not good. There...
      The carpet is great but the installation not good. There are waves in it and we are still waiting on the installers to repair it.
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      Response from ShawIndustriesIncDec 23, 2021
      Hi BBLISS, We regret to hear about the poor installation of your TrafficMaster carpet. If you would like to discuss this further, please contact Home Depot at Home Depot at 1-800-HOME-DEPOT (1-800-466-3337) ~kj shaw
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          It looks nice. The carpet looks like it will...
          It looks nice. The carpet looks like it will hold up well. It will be exposed to some rain since it is on my outside bedroom porch. I think it will be fine. I am pleased.
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          Response from ShawIndustriesIncNov 1, 2021
          Thank you for sharing your project using the TrafficMaste Burana Golden Grain carpet. We would love to see the installation. If you use social media tag us using #shawfloors and #homedepot. We hope you enjoy the flooring for years to come. shaw
            The carpet was excellent and the installation was just beautiful....
            The carpet was excellent and the installation was just beautiful. The installers did a fabulous job. I am very pleased with the whole process from start to finish.
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            Response from ShawIndustriesIncOct 11, 2021
            Thank you for your time to submit this review on TrafficMaster Burana carpet. We are thrilled to hear that this product’s durability exceeds your expectations and that you had a positive experience with your installer! If you use social media, we would love to see images of your flooring. Please use the hashtag #shawflooring and #homedepot. We hope you enjoy your floors for many years to come and consider Shaw Floors for all of your future flooring needs. ~kj
            " shaw
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                    Rating provided by a verified purchaser...
                    Rating provided by a verified purchaser
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                    • Verified Purchase
                    Rating provided by a verified purchaser...
                    Rating provided by a verified purchaser
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                    • Verified Purchase
                    Great quality with mix of shades giving the carpet a...
                    Great quality with mix of shades giving the carpet a beautiful finish. Love this carpet!
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                    Response from ShawIndustriesIncJul 19, 2021
                    JS- Thank you for reviewing our TrafficMaster flooring. We are pleased to hear the durability of the Burana carpet and mix of shades in color Fortune Cookie are to your liking. We hope you will consider using Shaw Flooring again in the future and will recommend us to your friends and family! If you can, please share this review online and tag us using #shawflooring and #homedepot. ~kj shaw
                    • Verified Purchase
                    This carpet exceeded my expectations. Quality is good and...
                    This carpet exceeded my expectations. Quality is good and the color was even better than the sample.
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                    Response from ShawIndustriesIncJul 9, 2021
                    Hi! Thank you for sharing your experience with our TrafficMaster Burana Silver Pine flooring. We are excited to hear the floor is meeting your expectations. We hope you will consider Shaw Flooring again in the future! If you can, please share online and tag us using #shawflooring and #homedepot. shaw
                    • Verified Purchase
                    by
                    • Verified Purchase
                    Color is perfect and it is much softer than expected....
                    Color is perfect and it is much softer than expected. Very pleased with our purchase, installation and experience.
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                    Response from ShawIndustriesIncJul 8, 2021
                    Thank you for your review of TrafficMaster Burana Golden Grain carpet. We are pleased to hear that the feel, color and installation are to your liking. We hope you will consider using Shaw Flooring again in the future and will recommend us to your friends and family! If you can, please share this review online and tag us using #shawfloors and #homedepot. shaw
                    • Verified Purchase
                    Rating provided by a verified purchaser...
                    Rating provided by a verified purchaser
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                    • Verified Purchase
                    Very quick work & good cleanup...
                    Very quick work & good cleanup
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                    Response from ShawIndustriesIncJun 18, 2021
                    Thank you for your 5 star review of Trafficmaster Burana - Bamboo carpet. We are so happy to know the installation went well. shaw
                    • Verified Purchase
                    Rating provided by a verified purchaser...
                    Rating provided by a verified purchaser
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                    • Verified Purchase
                    Very happy with the carpet and the installation....
                    Very happy with the carpet and the installation.
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                    Response from ShawIndustriesIncJun 10, 2021
                    Thank you for taking the time to rate and review TrafficMaster Burana - Fortune Cookie indoor/outdoor carpet. We are glad to hear that you are very happy with the carpet and the installation went well. We hope the floor will continue to impress you for several years to follow and that you keep Shaw Floors in mind for other flooring renovations. We would like to encourage you to share this review online and tag us using #homedepot and #shawfloors. shaw
                    • Verified Purchase
                    I was replacing a Home Depot carpet, 631-993-12 Jakarta Morocco that I had nearly 10 years, and w...
                    I was replacing a Home Depot carpet, 631-993-12 Jakarta Morocco that I had nearly 10 years, and was still in very good shape except for some damage due to weather. Home depot did not have that carpet any longer, nor any outdoor carpet anywhere near its thickness. The Traffic Master Burana was much thinner and consequently did not cover the imperfections in my concrete patio. Home Depot was the only local store that sold and installed outdoor carpeting and I was so satisfied with the previous purchase, I thought I would be safe with this one. The installers, when they removed the old carpet, told me there might be a problem due to difference in thickness of the new carpet. Not wanting to leave the bare patio while I investigated any other possible options, I "bit the bullet" and told them to go ahead and put the new carpet down. The carpet was not as "plush" but I expected that; however I was very disappointed about the degree to which it showed the imperfections in my patio, especially since I explained at time of purchase that it was for a concrete patio.
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                    Response from ShawIndustriesIncJun 10, 2021
                    Thank you for sharing your experience with the Trafficmaster Burana - Fortune Cookie carpet. We regret to hear that the thickness of the product does not meet your project needs. If you would like to discuss this further, please contact our Consumer Concierge team by calling 844-742-7429 or email us at askshaw@shawinc.com. We are available Monday through Friday from 8 AM until 6 PM Eastern Standard Time. shaw
                    • Verified Purchase
                    Showing 1-30 of 71 reviews

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