I noticed the pathetic customer service responses about ordering custom when someone complains. There should be a warning about the gaps in corners and at top and bottom when extended. defeats the purpose of keeping bugs out.
I bought two screens in Cleveland TN for my cabin, wasted money.
Please send this to your CEO so He/She can see how lousy your customer service responses are. And lack of warning on the product and let the customer decide whether they still want it.
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Response from THD-CSOSep 27, 2022
"Dear Valued Home Depot Customer,
One-size-fits-all adjustable patio screen doors are prone to a variety of issues in certain installations. A custom fit model - available via special order - will outperform an adjustable product in most situations and address the issue experienced in this one."
2 found this review helpful
Apr 19, 2022
Excellent perfect and easy install 5 stars...
Excellent perfect and easy install 5 stars
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Verified Purchase
Apr 13, 2022
I could not get the rubber gasket to seat on...
I could not get the rubber gasket to seat on the door
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Verified Purchase
Apr 13, 2022
The screen door I purchased from Home Depot was an...
The screen door I purchased from Home Depot was an excellent buy. It was easy to install, following the step by step instructions, and fits perfectly. Happy as a clam.
Kudos to your staff, and all your services.
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Verified Purchase
Mar 22, 2022
Worked like a charm!
Easy to install! Door installed within 15 minutes.
by
Verified Purchase
Recommended
Dec 18, 2021
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1 found this review helpful
Dec 17, 2021
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Oct 6, 2021
Poor fit.
Door didn't fit and wouldn't slide smoothly.
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Response from THD-CSOJan 14, 2022
"Dear Valued Home Depot Customer,
Made to fit patio screen doors will typically provide superior performance in any opening versus adjustable fit and are required for acceptable operation in some instances. Custom fit and heavy duty models are available via special order."
Verified Purchase
Sep 21, 2021
by
Sep 21, 2021
by
Jul 8, 2021
Very good screen door replacement.
Very good screen door replacement.
by
Verified Purchase
Recommended
Jun 3, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Jun 1, 2021
Met all our expectations. Old screen door was 40+ years old. Opens and closes easily. When fut...
Met all our expectations. Old screen door was 40+ years old. Opens and closes easily. When future screens fail we will definitely know where to go!!!
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Verified Purchase
Recommended
Apr 11, 2021
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Verified Purchase
Feb 17, 2021
Does not slide well, gets stuck to slide open and...
Does not slide well, gets stuck to slide open and close.
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Response from UGCMar 19, 2021
Dear Valued Home Depot Customer,
This product meets or exceeds industry standards for adjustable fit patio screen doors including the type and thickness of materials used, expander design and upgraded wheel mounting brackets.
Custom fit and heavy duty models are available via special order and will almost always outperform ad adjustable product. See an associate at your local store for details.
Verified Purchase
Dec 13, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Dec 5, 2020
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Verified Purchase
Oct 8, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Oct 7, 2020
Door is slightly skewed, and bug gasket keeps popping off....
Door is slightly skewed, and bug gasket keeps popping off. Easy to put together and install.
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Verified Purchase
Sep 8, 2020
Fairly straight forward screen door and installation. Very attractive finish...
Fairly straight forward screen door and installation. Very attractive finish and overall look. There are a few details missing in the installation sheet, but most contractors/ handymen will figure it out with no trouble.
by
Verified Purchase
Sep 1, 2020
This door is good quality and installed easily. It isn't...
This door is good quality and installed easily. It isn't elegant but definitely does the job.
by
Verified Purchase
1 found this review helpful
Aug 19, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Aug 15, 2020
Good solid door that installed easily with easy adjustments to...
Good solid door that installed easily with easy adjustments to it's new home.
by
Verified Purchase
Jul 28, 2020
I would like it better if the rollers were made...
I would like it better if the rollers were made of metal, or at least heavier plastic. For the price, it's ok
by
Verified Purchase
2 found this review helpful
Jul 8, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Jun 24, 2020
It was easy to install, but the rubber edge do...
It was easy to install, but the rubber edge do not fit, I had to remove it.
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Verified Purchase
Jun 9, 2020
Didn’t fit properly even after adjusted...
Didn’t fit properly even after adjusted
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Response from THD-CSAug 6, 2020
Dear Valued Home Depot Customer,
Made to fit patio screen doors will typically provide superior performance in any opening versus adjustable fit and are required for acceptable operation in in some instances. Custom fit and heavy duty models are available via special order.
Verified Purchase
Jun 3, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Jun 3, 2020
Very easy to install except door seal but it wouldn’t been hard if frame and track was level
Very easy to install except door seal but it wouldn’t been hard if frame and track was level
by
Verified Purchase
Recommended
Jun 2, 2020
“Very Dissapointed!” Screen door has gaps in the top &...
“Very Dissapointed!” Screen door has gaps in the top & bottom two corners due to the top and bottom sill being too short. I had to move the handle up about six inches up as it was striking the sliding glass window handle/latch. Finally, had to replace the cheap plastic roller components with better all aluminum/steel ones as the door would not roll open or close with the cheap ones that came with the door. Spent a good 3-hours re-configuring to make It operational.
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Response from THD-CSJul 31, 2020
"Dear Valued Home Depot Customer,
This product meets or exceeds industry standards for adjustable fit patio screen doors including the type and thickness of materials used, the adjustment expanders and the upgraded metal wheel mounting brackets. Custom fit and heavy duty models are available via special order and will almost always outperform an adjustable product. See an associate at your local store for details."