Customer Reviews for Universal Tubs HD Series 53 in L x 30 in W Left Drain Quick Fill Walk-in Whirlpool Bathtub with Powered Fast Drain in White
- Quick fill faucet set with 60 in. extendable handheld shower head
- Power assisted fast drain removes water in as little as a minute
- 9 directional whirlpool and 4 v-shaped focused back jets
Customer Reviews
Apr 21, 2020
Everything works as described. My client really loves this new tub.
Everything works as described. My client really loves this new tub.
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Feb 28, 2020
Walk in tub AMAZING
It was easy to install easy to use. I really recommend it to anyone hunting a good walkin bathtub whirlpool.
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May 1, 2019
Perfect walk in tub for a renovation project! My space was somewhat limited as I put the tub in t...
Perfect walk in tub for a renovation project! My space was somewhat limited as I put the tub in the previous shower location. It was part of a complete bathroom makeover! Fit like a glove, easy hook up, and a great addition!
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Mar 13, 2018
It works amazingly for my father
It works amazingly for my father
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Response from Universal Tubs SpecialistMar 15, 2018
Hello Dad,
Thank you for your feedback. We are glad to hear you and your father are happy with your 4.5ft Left Drain Walk-In Whirlpool Bathtub. We strive to produce the highest quality product for our customers. If you need to reach out to us please feel free to call us at 866-588-8008. We are available 8:30am – 6:00pm EST Monday thru Friday or email info@universaltubs.com.
We appreciate your business and look forward to hearing from you soon.
Thank you,
Universal Tubs Team
Thank you for your feedback. We are glad to hear you and your father are happy with your 4.5ft Left Drain Walk-In Whirlpool Bathtub. We strive to produce the highest quality product for our customers. If you need to reach out to us please feel free to call us at 866-588-8008. We are available 8:30am – 6:00pm EST Monday thru Friday or email info@universaltubs.com.
We appreciate your business and look forward to hearing from you soon.
Thank you,
Universal Tubs Team
Jan 10, 2018
We bought this for our Father as he could not lift his legs to get in a standard tub. This is a v...
We bought this for our Father as he could not lift his legs to get in a standard tub. This is a very nice tub for the money. Installation was straight forward if you have a 60" alcove they give you panels to fit in opening.. The only thing different is the faucet fittings are 3/4 instead of the standard 1/2" had to get reducer bushings no big deal. Overall very nice tub.
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Response from Universal Tubs SpecialistFeb 7, 2018
Hello MWin676,
Thank you very much for your feedback. We are glad to hear you are happy with your product purchase. We strive on producing the best quality of products for our customers.
If you have any other questions or concerns, please do not hesitate to reach out to our customer service department.
Please reach out to Customer Care department to assist you. Our phone number is 866-588-8008. We are opened 830a - 6p est Monday thru Friday or email info@universaltubs.com . We appreciate your
business and look forward to hearing from you soon.
Thank you,
The Universal Tub Team
Thank you very much for your feedback. We are glad to hear you are happy with your product purchase. We strive on producing the best quality of products for our customers.
If you have any other questions or concerns, please do not hesitate to reach out to our customer service department.
Please reach out to Customer Care department to assist you. Our phone number is 866-588-8008. We are opened 830a - 6p est Monday thru Friday or email info@universaltubs.com . We appreciate your
business and look forward to hearing from you soon.
Thank you,
The Universal Tub Team
Apr 16, 2024
company wtll not send me any information as to the opperation of the use or the oppereartion of the rtub except the instilaation of thwe tubb.
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Response from ANZZI Customer CareApr 16, 2024
Hello HomeDepotCustomer! Thank you for your review, we will address this with our QC department. All our products come with a limited warranty and satisfaction is our goal. Please contact us for further information to help resolve your issue at 1-844-442-6994 or email arcs@swcorp.com. Our customer service specialists are available Mon-Fri 8:30am-6:00pm EST.
Apr 14, 2024
The instructions could be related to the specific model tub. The website doesn’t even provide a manual let alone a way to purchase parts for the tub. The tub itself is nice but snug getting thru the small doorway of the tub. The opening is too narrow. I still need to use a short step stool to step out of the tub.
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Feb 14, 2024
Not enough support from customer service
This tub did not come with the necessary parts to install it. We did not receive any kind of installation instructions in the box as this was brand new or supposed to be. This product was missing parts. We were missing a sanitary t for the secondary auto drainpump... After it was installed, we had to disconnect it and reinstall it again with parts that were not supplied. I would not recommend this product to anyone.
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Response from ANZZI Customer CareMar 7, 2024
Hello Loveridge! Thank you for your review, we will address this with our QC department. All our products come with a limited warranty and satisfaction is our goal. Please contact us for further information to help resolve your issue at 1-844-442-6994 or email arcs@swcorp.com. Our customer service specialists are available Mon-Fri 8:30am-6:00pm EST.
Feb 14, 2024
The whirlpool part is not as strong as I thought that it would be. The back jets are nice, but the lower jets are not as strong as they needed to be.
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Response from ANZZI Customer CareMar 22, 2024
Hello! Thank you for your feedback, we are really glad you liked the product. We have a variety of other products within our catalog that we can offer you. Call us with any questions at 305-614-4070 (Tech Support) or email sales@swcorp.com. Our customer service specialists are available Mon-Fri 8:30am -6:00pm EST.
Feb 1, 2024
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Aug 23, 2023
It’s not easy to install. My plumber spent 11 hours on it. Otherwise, it’s a great product.
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Jul 24, 2023
Jets do not function
Bought tub had it installed lights work however jets do not? Tried reaching out to the customer service number multiple times and can’t reach anyone. Who services these?
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Response from Universal Tubs SpecialistJul 25, 2023
Hi, Meghan!
Thank you for your feedback. We’d love to get in contact and help resolve any ongoing concern regarding your product. Please give us a call at 1-(866) 777-2591, Monday through Friday from 8:30 AM to 6:00 PM EST.
Thank you for your feedback. We’d love to get in contact and help resolve any ongoing concern regarding your product. Please give us a call at 1-(866) 777-2591, Monday through Friday from 8:30 AM to 6:00 PM EST.
Jul 10, 2023
This unit came with instructions from an entirely different tub. There were missing parts--once I realized, and downloaded the right ones, they were inconsistent directions with conventional plumbing practice. Customer service at 800 number was fair to poor. The issue is, this item is so large, and requires so much effort to deliver & install, once you are in the thick of it, it will cost more (in both time and money) to replace with a better option. Would not recommend...AT ALL!
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Response from Universal Tubs SpecialistJul 11, 2023
Thank you for your feedback. We’d love to get in contact and help resolve any ongoing concern regarding your product. Please give us a call at 1-(866) 777-2591, Monday through Friday from 8:30 AM to 6:00 PM EST.
May 28, 2023
I use it all of the time and do enjoy...
I use it all of the time and do enjoy it but the instructions were not great because somethings were very unclear. I also have an issue with the fast drain leaking no matter what we have done.
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Response from Universal Tubs SpecialistJun 1, 2023
Hello, Denise!
Thank you for contacting Universal Tubs! With regards to the Model #HD3053RWH. Our technical support team can assist you by contacting the number 305-330-1146 option 3. Our technical support team is available Monday through Friday Eastern Standard Time (EST).
Thank you for contacting Universal Tubs! With regards to the Model #HD3053RWH. Our technical support team can assist you by contacting the number 305-330-1146 option 3. Our technical support team is available Monday through Friday Eastern Standard Time (EST).
May 17, 2023
Pathetic pump. The description said it was a whirlpool bath...
Pathetic pump. The description said it was a whirlpool bath tub, but the force of the water comming from the "jets" was less than my kitchen sink.
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Response from Universal Tubs SpecialistMay 19, 2023
HI, John!
Thank you for contacting Universal Tubs. We thank you for the Feedback with regards to the Water pump issue. Please note that you have a 1-HP Water pump therefore, you should have good water pressure. Please contact us directly if you have any issue with PSI pressure. Our number 305-330-1146 option 3. Monday through Friday Eastern Standard Time (EST).
Thank you for contacting Universal Tubs. We thank you for the Feedback with regards to the Water pump issue. Please note that you have a 1-HP Water pump therefore, you should have good water pressure. Please contact us directly if you have any issue with PSI pressure. Our number 305-330-1146 option 3. Monday through Friday Eastern Standard Time (EST).
Apr 5, 2023
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Mar 10, 2023
Connections were leaking once Plumbing was done. Forcing us to...
Connections were leaking once Plumbing was done. Forcing us to go through the adjacent wall in order to reach the connections. The installation instructions wouldWere totally inadequate.
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Response from Universal Tubs SpecialistMar 13, 2023
Hi, Thomas!
Thank you for reaching out to us! We appreciate your feedback on the information provided. If you have any questions or concerns, please feel free to contact us directly to the number 305-330-1146 option 3.
Thank you for reaching out to us! We appreciate your feedback on the information provided. If you have any questions or concerns, please feel free to contact us directly to the number 305-330-1146 option 3.
Oct 4, 2022
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Aug 17, 2022
Leaked When Tested
Made a mistake by not testing tub as soon as it arrived. Lost three weeks because I did not. All set to install and there was the leak where a flex hose entered a fitting!
Now waiting on replacement.
Must say though, the return process went smoothly. Picked up in twenty-four hours.
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Jun 8, 2022
The produce seems fine although it is for my mother...
The produce seems fine although it is for my mother in law and I have not used it. Very irritating that the product has exposed open ends and the manufacturer does not sell end caps. This is the second time I have ordered a large pricey product through HD.com and both have been a nightmare of incompetent communication, delay, and complete indifference to customer service. Not the manufacturer, not the local store which saved the day both times, but HD.com
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May 19, 2022
The tub is perfect love it....
The tub is perfect love it.
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May 4, 2022
Tub was as expected. Delivery was 2wks late. I actually...
Tub was as expected. Delivery was 2wks late. I actually had to go to trucking co and pick it up myself. Install was easy except for screwed up scheduling.
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Apr 21, 2022
Tub works great , good design , Happy Clients ...
Tub works great , good design , Happy Clients enjoying it everyday.
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Dec 19, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Nov 12, 2021
I would rate the tub as good plus. It was...
I would rate the tub as good plus. It was a difficult installation into a home built in the 1970's requiring
a good deal of structural dismantling to doors and interior wall panels to get into the bathroom. Also
toilet and vanity needed to be removed to get it into place. Also requires at least a 50 gallon water heater to perform as advertised. Once installed works well.
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Nov 11, 2021
Pump for jets is not very powerful...
Pump for jets is not very powerful
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Response from Universal Tubs SpecialistFeb 2, 2022
Thank you for your feedback regarding this issue, we will address this with our QC Department. All of our products come with a limited lifetime warranty and satisfaction is our goal. Please contact us for further information at 305-330-1146 or email us ART@swcorp.com. Our Tech support specialist are available Mon-Fri 8:30am-6:00pm EST.
Oct 23, 2021
A great walk-in tube.
The tub is great. We needed to widen two doors to be able to install the tub. We were going to do that anyway to make the bath handicap accessible. My wife love that the water stays warm. The jets are great.
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Response from Universal Tubs SpecialistNov 9, 2021
Hello oldjohnsr! Thank you for your feedback, we are really glad you liked the product. We have a variety of other products within our catalog that we can offer you. Call us with any questions at 305-330-1146, Opt. 3. or email sales@swcorp.com. Our customer service specialist are available Mon-Fri 8:30am -6:00pm EST.
May 17, 2021
This item was shipped on time and arrived as promised. No issues with tub. Performs as expected.
This item was shipped on time and arrived as promised. No issues with tub. Performs as expected.
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May 12, 2021
Strong and powerful
I'm very happy with it. It looks and works great. The jets work exactly as I expected, strong and powerful
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May 11, 2021
The heater works well
The heater works well, fills the tub to the 100% capacity. That alone makes it worthwhile all the effort getting it installed. Other than that, it looks very nice.
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Drain Location | |||
|---|---|---|---|
Left | Right | Left | Left |
Bath Therapy Type | |||
Whirlpool | Whirlpool | Whirlpool | Whirlpool |
Tub/Shower Features | |||
Predrilled Drain Holes, Predrilled Overflow Holes | Adjustable Jet Direction, Adjustable Jet Flow, Built-In Flange, Chromotherapy, Contoured Back, Grab Bar, Jetted, Predrilled Drain Holes, Predrilled Overflow Holes, Self Leveling Base, Slip-Resistant Tub | Predrilled Drain Holes, Predrilled Overflow Holes | Predrilled Drain Holes, Predrilled Overflow Holes |
Overall Width (in.) | |||
29.875 | 29.875 | 29 | 29.75 |
Included | |||
No additional components or accessories are included | Drain, Handle(s), Handshower, Heater, Hose, Tile Flange, Tub filler | No additional components or accessories are included | No additional components or accessories are included |
