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Customer Reviews for Virtu USA Dior 31 in. W Bath Vanity in White with Marble Vanity Top in White with Square Basin and Mirror

Internet #205132668

Model #KS-70030-WM-WH

Store SKU #1000696492

  • Elegant modern take on high-end luxury design
  • Sturdy high quality solid wood frame
  • Imported natural Italian Carrara marble countertop

Customer Reviews

  • 3.6
    out of 87 reviews
  • 55% recommend this product
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Showing 1-30 of 87 reviews
Great quality. Love the color! Drawers and door close very...
Great quality. Love the color! Drawers and door close very softly. Unfortunately, the opening in the back was too high for the current plumbing so make sure to measure that if you’re not planning on hiring a plumbing for the install.
by
  • Verified Purchase
Very nicely finished piece that really sets off the room....
Very nicely finished piece that really sets off the room. I'm quite pleased, but I wish it didn't take so long for it to arrive.
by
  • Verified Purchase
1 Star Review
Rating provided by a verified purchaser
by
  • Verified Purchase
the cabinet was good for an original build where you...
the cabinet was good for an original build where you are deciding the height of the plumbing into the wall. as a remodel, i had to cut the shelf and the back of the drawer to allow the plumbing to fit within the cabinet. Not a deal breaker but, if you are not comfortable cutting a new $800 cabinet..
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  • Verified Purchase
Product was received defective. Customer service at Virtus is non-existent. I had to "pretend" ...
Product was received defective. Customer service at Virtus is non-existent. I had to "pretend" I wanted to buy something before I was able to get someone to transfer me to customer service which ultimately resulted in 'no service'. I finally tracked down a manager at a Home Depot who figured out a way to correct the problem - she gave me a new faucet and parts off her shelf so I could finish up my project. Replacement Virtus product showed up on my doorstep nearly 3 weeks later, no phone call , no follow. Do not purchase from this supplier.
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    1 found this review helpful
    Beautiful piece. Marble is flawless. Back panel slides...
    Beautiful piece. Marble is flawless. Back panel slides out making it easy for plumber. Sturdy wood build. Came shipped securely and nothing was broken. Only complaint is it took four weeks to arrive.
    by
    • Verified Purchase
    whole thing looks like a toy. Length is as described,...
    whole thing looks like a toy. Length is as described, 66inch, but width is super small. Sink is shallow too. The faucets make big noise when running water. The only thing good about it is the cabinets look nice.
    by
    • Verified Purchase
    4 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    Clean lines, like a plastic shiny finish. I like the look. Everything installed pretty easily.
    Clean lines, like a plastic shiny finish. I like the look. Everything installed pretty easily.
    by
    • Verified Purchase
    • Recommended
    1 found this review helpful
    Looks amazing...only issues were the delivery took a long time...
    Looks amazing...only issues were the delivery took a long time because the delivery slip said 4 boxes total but one of the boxes was inside a bigger box. Also because our plumbing is so old we had to cut the legs about 2.5 inches but it still is a good height because of the sink. I would buy again
    by
    • Verified Purchase
    1 found this review helpful
    Ok...
    Ok
    by
    • Verified Purchase
    The faucet had issues and a plumber had to replace...
    The faucet had issues and a plumber had to replace a part. Otherwise everything else was great.
    by
    • Verified Purchase
    VAnity
    Love it but it came with a huge scratch on the side
    by
      • Recommended
      elegant and modern vanity ...
      elegant and modern vanity
      by
      • Verified Purchase
      Bad Quality
      The vanity came with damages and company not replacing a parts . Also , all other components are very bad quality. I regret I made this purchase.
      by
      Response from Virtu USAJul 25, 2017
      Hello, we are sorry to hear that your order arrived damaged products. Depending on what part was damaged on transit we may not be able to replace the part. We strive to ensure all of our customers are happy with their purchase and hope we could have gotten a chance in the to resolve the issues you faced with your order VirtuUSA
        1 found this review helpful
        Looks & functions exactly as advertised, very pleased! We decided to add a marble back splash fr...
        Looks & functions exactly as advertised, very pleased! We decided to add a marble back splash from a local source, like it even better now.
        by
        • Verified Purchase
        • Recommended
        1 found this review helpful
        Overall pleased with this vanity. The sink and countertop are lovely and as described. The wood v...
        Overall pleased with this vanity. The sink and countertop are lovely and as described. The wood vanity is very lightweight and feels like particle board. Scratches easily. However, we are putting this in a guest bathroom that receives light use and wanted something that looked nice and a reasonable price point. Compared to other items we looked at, I think the wood quality is not as good as comparably priced units, but it offered the sink and countertop materials we wanted so it was a tradeoff.
        by
        • Verified Purchase
        • Recommended
        1 found this review helpful
        Item was more black than gray but very very sturdy....
        Item was more black than gray but very very sturdy. Installation was a bit tricky but eventually the plumber was able to get it installed. I'm very pleased with this item.
        by
        Response from Virtu USAJun 20, 2017
        Hello, we strive to ensure all of our customers are happy with their purchase and we are happy to hear your feedback on your order. VirtuUSA
        • Verified Purchase
        there are some things you should know about this vanity - it is super pretty - and shiny not a st...
        there are some things you should know about this vanity - it is super pretty - and shiny not a standard painted wood (which is what I thought) it is more of a high shine like Italian cabinets I moved the plumbing for two of these only to find out it was still not high enough, so I would wait until the vanity is delivered so you can do your rough in - should be at about 20" off the floor (we did 18" not enough) also unless your water lines and sewer line are super close you will have to make modifications to the small opening in the back. I will post picks when it is all done....I have changed the faucet from chrome to rubbed bronze (but the faucet that is included is nice) I am not using the mirrors I wanted medicine cabinets for storage I haven't even opened that box don't know if they are good quality or not and my marble tops have a very white background which I love since I have used two other carrara marbles and one is very white one has more of a grey background
        by
          • Recommended
          2 found this review helpful
          Received missing parts. The vendor never responded to several emails...
          Received missing parts. The vendor never responded to several emails from HD. I was forced to purchase a new faucet.
          by
          Response from Virtu USAMay 19, 2017
          Hello, we are sorry to hear about the problem in your shipment but we are happy to hear that you contacted Home Depot to assist with a replacement request. Requests are processed as they are received and if you haven't received an email update on your case, please contact Home Depot Customer Service at 1-800-466-3337 for a status update. We strive to ensure all of our customers are happy with their purchase and we hope to rectify the situation. VirtuUSA
          • Verified Purchase
          1 found this review helpful
          I liked this vanity online at homedepot.com however was not sure about the color. I went to homed...
          I liked this vanity online at homedepot.com however was not sure about the color. I went to homedepot store for the sample color but they suggested to contact the vendor Virtu USA directly. I sent note to Virtu USA but no response for 2 weeks. So decided to order and deliver at store. Vanity arrived at the store in week or so. The store ASM was nice enough to open the box at store and let me check the color. Low behold, the color was darker almost black, than i anticipated. We decided not to accept the delivery and return. I wished there is way to check the color in person as images on website don't truly represent the color.
          by
          • Verified Purchase
          • Recommended
          Seems like a quality product. Installed easily and looks...
          Seems like a quality product. Installed easily and looks great.
          by
          • Verified Purchase
          1 found this review helpful
          5 Star Review
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          5 Star Review
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          1 found this review helpful
          Great replacement vanity
          This product is HIGHLY recommended! It was shipped directly to my door AHEAD of delivery date. The quality is great and with the mirror and faucet its a fantastic value.
          by
            • Recommended
            There were prices missing !...
            There were prices missing !
            by
            • Verified Purchase
            1 found this review helpful
            Product is still not installed, but has been unpacked for inspection. It is exactly what I was e...
            Product is still not installed, but has been unpacked for inspection. It is exactly what I was expecting. It arrived in perfect condition. The marble counter is a bit lighter in person then it appears on line, which is great for me. With the sink basin on top of the counter, there is an amazing amount of storage space in the cabinet. The drawers are fairly shallow, but will be nice not to lost things in them as a result! All drawers, doors have a the soft close feature. The Hi-gloss paint finish is not overwhelming, though may limit the options for additional accessories.
            by
            • Verified Purchase
            • Recommended
            1 found this review helpful
            We are very impressed with the appearance and quality of the item as received. We have not insta...
            We are very impressed with the appearance and quality of the item as received. We have not installed the unit yet because we could not get a special order tub to arrive undamaged. We finally bought the tub out of stock at a different store but our schedule is now way behind. This item arrived packed very securely with an appearance that exceeds the expectations at this price point. Note that the drawers along the bottom require the plumbing to all finish out about 19 inches above the floor. We can't wait to get it installed but I think you will be happy with your first impressions. Note that the zebra gray is dark and can have a slight dark teal cast in some lighting. Gray can be a tough color to work with but I think ours will work.
            by
              • Recommended
              1 found this review helpful
              This is a lovely vanity. I really like the white top and the rectangular sinks, they're very clas...
              This is a lovely vanity. I really like the white top and the rectangular sinks, they're very classy looking. As advertised, the vanity is only 18.3 inches deep, which is fine for us as it's over 10 feet long. The mirror is also very nice. As my contractor was putting it together and attaching it to the wall, he did have some struggles - the small middle piece, once wedged between the two sink units, has a very tight fit for the white counter top. He is going to have to cut a bit of the tile off in order to make it fit. Also, the way the taller units are designed, the trim pieces protrude a bit creating a small gap above the white tile of the smaller unit once they are pressed together. We're ok with it, but things like hair pins and hair ties may slip down this hole. Fortunately, these items will fall to the ground where they can be retrieved. But overall, I love it!! It's very stylish, the soft closing doors and drawers work really well and the quality is excellent. Plus Home Depot has the most amazing customer service!! If you don't get satisfaction, just keep asking and they will make sure you're satisfied.
              by
              • Verified Purchase
              • Recommended
              I have this vanity and love the modern look. It's like a shiny high-end lacquer finish. Modern bu...
              I have this vanity and love the modern look. It's like a shiny high-end lacquer finish. Modern but not cold. Much better for my remodeled master bath than wood. Drawers are great. Plumber had to move drain up for the drawers. I've got hex marble floors and and porcelain Carera (from HDepot) with pewter grout and this vanity works so well. Photo soon.
              by
                • Recommended
                1 found this review helpful
                Showing 1-30 of 87 reviews

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