The topper arrived quickly. However it was downhill from there. First issue was that it did not c...
The topper arrived quickly. However it was downhill from there. First issue was that it did not cover my King bed. It was more like a Full size topper. Next, the topper never took shape or expanded. It was as flat as when it came out of the box. See the attached picture taken after 48 Stars. Possible defect in materials or manufacturing.
Zero stars. Will be a headache to return.
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Response from ZinusJan 27, 2020
Hello, We're sorry this product didn't perform as we hoped for you. Your satisfaction is very important to us. If you're still not happy and would rather return this product for a refund, please contact Home depot's Customer Service department at 1(800) 466-3337 they will be more than happy to further assist you with a return or exchange. Thank you.
2 found this review helpful
Nov 15, 2023
Seems to have good firm support. Purchased for topper in motorhome.
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Verified Purchase
Jan 12, 2023
Awesome, we have this on all of our beds. ...
Awesome, we have this on all of our beds. Home, 2 campers, second home, Mom’s bed too! LOVE it. Makes sleeping painless.
Hello, we are sorry this item didn't meet your expectations. Home Depot offers a 90-day return period if you are not happy with your product, their Customer Support team can be reached at 1 (800) 466-3337.
Verified Purchase
Jun 7, 2021
Is the green tea topper suppose to have red dots on it?
Is the green tea topper suppose to have red dots on it?
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Response from ZinusJun 8, 2021
Hello Sandra, the topper should not have red spots. Can you please reach out to Customer Support at 1 (800) 466-3337, our team will be more than happy to assist in the best way possible, thank you.
Jun 1, 2021
This is great....the bed is comfortable now, no back issue...
This is great....the bed is comfortable now, no back issue in the morning. A great find!
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Verified Purchase
Apr 22, 2021
This just seems like regular foam it does not have any memory at all uncomfortable
This just seems like regular foam it does not have any memory at all uncomfortable
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Response from ZinusApr 26, 2021
Hello, We're sorry this product didn't perform as we hoped for you. Your satisfaction is very important to us. If you're still not happy and would rather return this product for a refund, please contact Home Depot's Customer Service department at 1 (800) 466-3337, they will be more than happy to further assist you. Thank you.
Verified Purchase
1 found this review helpful
Apr 10, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Jan 16, 2021
Returned, found it very uncomfortable.
Returned, found it very uncomfortable.
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Verified Purchase
Jan 10, 2021
It’s great! Arrived on time and super comfortable....
It’s great! Arrived on time and super comfortable.
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Verified Purchase
Jan 10, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Dec 17, 2020
These toppers are delivered in such a manner that to try to repackage them for return requires a ...
These toppers are delivered in such a manner that to try to repackage them for return requires a steam roller and perhaps something on the lines of a hay baler. I did however purchase one, as it seemed an affordable alternative to replacing my old memory foam mattress, which when dismantled, resulted in several layers of egg crate style foam layers ( 2) with a 4 in memory topper, all zipped up in a nice heavy duty fabric cover. That being said, we replaced the old worn out mattress topper with this new one, and of course the proof is always in the pudding. We opened it up and unrolled it, and let it acclimate for 48 hours in the spare bedroom, where it aired out and its chemical smell did dissipate. We used it for several nights and while it did appear to provide some much needed relief and improvement to our current situation, it has now given up the ghost and appears to be weakening even just after 2 weeks of use. I quite frankly don't have the energy (or nerve) to return it to HD as it would at this point take the strength of 10 men to get it back in the box, so we will keep it, but with much trepidation. Could I recommend it ? possibly if it was on sale , as it was when I purchased it, but sadly, I cannot give it 2 thumbs up ( nor 5 stars) , as it seems to work initially but quickly turns out to be yet another mediocre mattress top and does not meet my expectations of wow, exemplary, and outta sight.
by
DIY
Verified Purchase
1 found this review helpful
Nov 26, 2020
This was for use in the guest bedroom. The...
This was for use in the guest bedroom. The new mattress was way to hard, and this topper has transformed it.
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Verified Purchase
Oct 25, 2020
Tried out a few different mattress pads before landing on...
Tried out a few different mattress pads before landing on this one! I was having a hard time sleeping on an old memory foam mattress that was just a little too firm and this memory pad provides just enough cushion to be comfortable while still being slightly firm. Ultimately we're going to have to get a new mattress but this is a great hold over!
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Verified Purchase
Aug 4, 2020
the mattress topper was easy to unwrap and is very...
the mattress topper was easy to unwrap and is very comfy
Hello ReeRee, if the item is not the correct length please contact Home Depot directly as they would be happy to assist you with a return and/or exchange of the defective topper. You can reach them at 1-800-466-3337. Thank you.
It was flimsy and already had tear in the foam....
It was flimsy and already had tear in the foam.
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Response from ZinusAug 4, 2020
Hello JB, we apologize that you received the item in this matter. Due to the item being damaged upon arrival, please contact Home Depot directly as they would be happy to assist you with a return and/or exchange on the topper. You can contact them at 1-800-466-3337. Thank you.
It is square. Mattresses are not square!!!Very poor designs...
It is square. Mattresses are not square!!!Very poor designs
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Response from ZinusJul 17, 2020
Hello, we apologize that you are not satisfied with the item. if you wish to return the topper and are within your return period you can reach our to Home Depot correctly and they would be happy to process a return/exchange for you. You can reach them at 1-800-466-3337. Thank you.