Reviews for Brooklyn Park #2804

Jim in the window department is awesome. He was very patient with all of my questions, very knowledgeable and funny. Thank you Jim for making it very easy to fix my window:)

I walked in with a time constraint. Everyone I asked for directions pointed or brought me right to where I needed to go.

Don't waste your time! Or if you chose to be ready to stand around and wait for someone from a department to show up and look at you like you have a 3rd eye growing on your forehead. I have driven by this location numerous times as it is, but 90% of the time I just keep driving up the road to the "other" home improvement store or I will go out of my way to go to a different HD location. This is not the first time that I have had issues at this location with service(s) every time go back I like to think that they may have sat down and talked about the issues that are being brought up but it never seems to be the case.

I recently went in to rent a carpet cleaner. I was super nervous about the process and didn't even know where to start. From the moment I rang the bell the guys at the counter started answering all the questions I didn't know how to ask! They were so helpful and friendly! The best customer service I've experienced in ages!!

The 7 day install carpet was out of stock and they can't do 7 day install. That is really disappointing. The installer cancelled with 1 day notice.

Bad customer Service. Through out all the problems and issues i run to, Mason he the only employee throughout entire store that's very courteous and helpful and understanding. But being loyalty customers Home Depot for more then 10 years, i have to said ill never be back. My whole plans , house getting paint cost and time are wasted and its my first house purchase, I'M VERY DISAPPOINTMENT.

everyone is so helpful at this store it is one of the reasons i go here. jim in mill work was great to deal with told him what i was working on and gave me all the things i need to get the job done. thank you jim in mill works basement window replacement guy 6/17/17.

I was treated very rudely by A return cashier I believe her name was Krystal here's what happened:First I had a few returns most of them were found on the credit card I tried first but 1 item did not nor on another card I tried, then I tried looking it up in my email file of my Homedepotreceipts but it wouldn't load. So I tried the next card I had it worked and Krystal says "You should have done that in the first place" wow. But We had shopping to do so I let it go. I had taken my daughter to this store to purchase a portable air conditioner(very Heavy) which we pushed around the garden center (on a 90 degree day) so I could find enough products to use my $50 garden club coupon. I also was purchasing round up with a free refill with purchase. At the register it wouldn't take the coupon and the buy one get free on the same transaction (oops, forgot about the no other discounts) so I asked the cashier to take off the 2 products I would need to get separately. Unfortunately she only took off one the discount applied and I realized after the completed transaction I would need to return and repurchase to do the transaction correctly. When I tried to explain this to the returns cashiers one of them(Patricia) seemed confused and the other (Krystal) said "oh you trying to get $10 off instead") an accusation that I was trying to get more than I should. after some discussion where I tried to explain that if I returned everything I would not be getting the $5 twice I wouldn't be getting it at all, they said I couldn't reuse the coupon which didn't make sense to me. My daughter spoke up at that point to tell them I also worked at Home Depot hoping they would realize I was not trying to do anything nefarious, to no avail. Krystal then berated me saying since I worked at Home Depot I should know that the coupon would not be able to be used under these conditions (I knew no such thing). She continued to berate me though I explained I hadn't been a cashier for 3 years. Apparently not only was I meant to be all knowing but have total recall of everything I ever learned in my training as a cashier from all those years ago. Her behavior is not a reflection of Our Orange Promise values of Respect for all People, Taking care of our Customers and Doing the Right Thing. She could have used the $50 she had in her pocket as a cashier to do the right thing of making sure I got my $5 off of my qualifying purchase if the coupon did not work and giving good customer service. This young lady needs some serious training in customer service and a reminder of Our Orange Promise. As a customer I deserved better than this and as an employee I know we require better than this.

Store was clean,easy to find anything needed. Store employees very friendly and help me find things and suggest good deal. Love Home Depot.

Was in the store on Memorial weekend, so we new it would be busy. We were having trouble estimating how much floor tiling we would need for our projects. Mason walked up and asked if we needed help. He then helped us calculate the amount of tiling we would need. Then he grabbed a cart to help us grab the tile. After we decided to get more, he ran back and grabbed a pallet jack. He then helped us check out and also load the tile into our car. He was smiling the entire time. He never made us feel rushed. Excellent customer service. Customer service is a huge reason we prefer shopping at Home Depot...especially this BP location.

Friendly, helpful, and always professional. Has a friendly neighborhood feel. Love the great value and promotional specials. Home Depot has quality products and we get more for our money.

Went in to purchase roofing materials. Person who was sent to help me knew nothing about roofing. Asked him to find me someone who could help me. He Returned & stated he couldn't find anyone. At checkout, one of the items did not have a SKU. After waiting 10 minutes & numerous phone calls & pages I had to walk to the other end of the store to obtain the SKU myself. I think Home Depot's customer service has really declined.

Very friendly and attentive store. I like the efforts of the employee when needing assistance.

The staff are always there to greet you and help you locate what you are looking for. They answer any of your questions helping you figure out all the items needed to complete your project without having to come back over and over again. We love this location.

As a recent full time landlord maintenance guy I know enough to get myself into trouble the Staff at Brooklyn Park are very patient knowledgeable and helpful I look forward to seeing Lois the cashier she knows exactly who I should talk to or where to find information. The staff here is knowledgeable and patient I really like this store

The store is always bright and clean. The employees look like they enjoy their jobs. I can find things easily and if I need help, I get it quickly.

Typical Home Depot, stocked well, good quality products, reasonable prices, and usually impossible to find an employee when you need assistance. As with all Home Depot's, the self-checkout is slow, cumbersome, and often requires employee intervention to complete successfully.

Monica, Doug, and Ted at the Pro Desk are always helpful and able to answer my questions.

Since I moved here 15 years ago, I've shopped here. The employees and customer service are very helpful and respectable people. The store was neat and you were able to find whatever you needed easily.

Great customer service. Employees are very helpful and honest. The store always seems to have what I need. I highly recommend shopping at this location.

did found one and place order on the other one

We were helped immediately and our inquiry was handled thoroughly. The staff here went out of their way to find what we needed, and they were very cheerful: made for a great shopping experience!

I have to remention Nathan Mascarenas! He was just so informative and helpful. I had a great visit! Great Job Travis and management! I love you guys!

I have some issues with the home depot installers, but they quickly resolve the them., The home depot itself is a great store and the products are good also. I do want to tell people that the home depot employees are very knowledgeable and very extremely friendly. I will forever be a home depot customer.

If you ever need to purchase baseboards and other moulding, go to this location and find Jim Soulak, he is the only guy you would want to help you.

Clean store. Extremely helpful staff. I like shopping here very much.

All of the employee's who we have required assistance from have been very helpful, happy and willing to go above and beyond in their assistance for us.

Great customer service team!

If you go there be prepared to not need any help. Apart from the guys in the doors department you will not find any associates anywhere. At least they were all hiding at the time of my visit and it was a Saturday when you would expect the most associates to be there. Customers were wondering about needing help and no associates to be found. The whole place was like a self-help store, except for the door department where the guys were actually working.

The team members at this store have been super friendly and helpful whenever I have had questions or help with home projects that I'm working on. I've gotten used to having to search around for assistance at other home improvement stores, so it is refreshing to have people check in with you to see how you're doing when you are at this store.