Reviews for Hamilton Mill #161

Loved working with the young man in the Garden Dept named Josh. He was extremely helpful and smiled the entire time he loaded my car with 60+ concrete edgers. He deserves to be commended for his kindness & willingness to go the extra mile. Hard to find that anymore. We really like shopping at the Home Depot in Dacula.

The store was well lit, very clean and all the employees that I came in contact with during my patronage were particularly courteous.

I had a terrible experience with A sales person in the appliance department, a few days later I spoke with a manager about my experience And she was wonderful. I came back and ended up getting another sales person in the appliance department who knew her stuff she was very approachable and friendly I was very satisfied at the end.

Bales of pine straw are a rip off. They are full of sticks and are now half as large as they used to be, but the same price. No other complaints

employees are more concerned abut their personal socializing than helping or communicating with the customer - seeing this frequently from Home Depot - the curb side pickl-up and customer service desk are very poorly operated

The associates are incompetent. They scheduled my delivery date wrong twice. Two different associates.

Floyd, Harold and Charles Styles are a pleasure. They were all super helpful and helped us find everything we were looking for during the store visit

Very well run store with very good customer service, products and product delivery.

This store has very good customer service!!! I will shop there again!

the need to control the customers inside , a lot of people employees not wearing masks no help outside loading my merchandise no tools in stock

Good location and a well stocked store with great help. Always enjoyed shopping here.

John in tool rental was extraordinary in his service and great attitude.

nice store

The employees are often rude. This store is only a few minutes from my home but I would prefer to drive to Lowes or the HD in Flowery Branch.

I was very humiliated during checkout. Employee was very rude and did not honor the stores polity. As a customer, I was totally disrespected and I felt racially profiled. Some employees are not educated about store policies and there is poor customer service. Outside employees that assist with loading mulch were friendly and helpful. Store was too crowded in gardening and socially distancing was not respected. Some employees not wearing face masks. I did not feel safe. Some merchandise were not convenient and available. I do not recommend going to this store.

The employees are always friendly and very nice. They will help you as much as they can and they always walk you to the isle where the items you need are located instead of just giving you and isle number. Now with the virus going on they will keep count of how many people are inside of the store for safety reasons.

My favorite Home Dept.......

Caleb Barton was wonderful and he went above and beyond to ensure we had the patio set we needed. His level of professionalism was superb.

Jacob from the delivery depat and Conner from Lumber were exceptional. They delivered items that were missed by other crew members to my home. They were respectful, courteous and professional. They had patience and went above and beyond the call of duty.

The store is clean and well-stocked. The associates are always professional, knowledgeable, willing to help.

thousands of dollars of merchandise that has fallen behind the shelves or on shelves below. very unkempt store. aisle managers should be held accountable for digging that crap out and storing/merchandising properly. every time i go in looking for something, i have to organize and dig through the surrounding areas in the hopes of finding what i need on the floor or a different hook or shelf. absolutely deplorable, but most HD's are like this

Very pleased with HD staff who helped during my latest visit, especially Zach. Zach assisted in retrieving an item for in store pickup that was supposed to be held at the pro desk. He brought the item outside to me after confirming ALL of my information and verifying my identity. Because of Zach, I was able to safely pick up my Husky rolling job box that will be used to safely store items during this national emergency.

This is the best Home Depot. I have been coming here for years and experienced only top notch customer service. The staff have knowledge that will save you headaches!

The folks there were so helpful today!!! From the smile of that Silver Fox at the front door to the dapper fellow in the plaid cap that helped me find my bucket bag, then trekked across the store to help me problem solve. They had every thing I needed in stock and it was a competitive price. The important thing is that it was IN STOCK. I tried to go around the corner to save a buck, but in the end I had to double back as the "save a buck" did not have it in stock. I didn't have a long wait at my checkout the first time; the second visit had me in and out in under five minutes. Tickled, as it was my last stop for the day. Great folks! I'll always stop there first!

Great customer service.

I wish there was a regular process to by damaged or dented or open products. AS IS SALES. ALL STORES.

I have had several associates assist me and go above and beyond! David in Mill Works....Charles in Mill works...Mitt in Appliances and Samantha in Customer Service. FiVE stars!

The personnel running the service desk need training...

I love this store because of the topnotch staff. They always save me time and prevent headaches on the numerous projects that I undertake. Kudos to all of you for doing a great job. You have made me a loyal customer who will drive extra miles to make my purchases from this store.

Please thank Alana for me, I really appreciate her help. I shall be in again soon as I want to get some Daffodil bulbs to grow.