#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(571)203-2084

Tool & Truck Rental

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

1651 Reston Parkway

Reston, VA 20194

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.5 out of 661 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (661)
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Showing 1-30 of 661 reviews
Hasan in plumbing is the most knowledgeable in plumbing person I know
Hasan in plumbing helped me a lot. Without him, I would not have been able to accomplish my project
by
    • Recommended
    Friendly and helpful staff
    One of the few stores that still has friendly and helpful staff. I truly appreciate them, it’s the only thing that differentiates the store experience from online buying.
    by
      • Recommended
      Good service
      Thank you Keith for the fast, friendly, professional service.
      by
        • Recommended
        Great customer service
        Chris K. was amazing! He was kind and quickly resolved our issue. Will visit this store again!
        by
          • Recommended
          Great customer service
          I had three young staff members help while at Home Depot in Reston. One knew a lot about plumbing and inspected my old item to find the exact match. The two others were in customer service and were the friendliest helpers ever!
          by
            • Recommended
            Caro
            It would be great if there was a separate parking area for trucks, and one for cars
            by
              • Recommended
              Staff is Actually Friendly and Helpful!
              I had to do a small return and the staff member (Nick) was helpful, efficient, and friendly. I opted for a store credit since I needed a few things. I was able to easily find what I was looking for and at decent prices. An actual cashier (2, actually!) was available to complete my check out. He was also friendly and efficient. Clearly, at least today, the store was well-run! I will definitely return when I need something else for my home.
              by
                • Recommended
                My Reston Home Depot
                Don't go there, it's busy enough as it is, it's my HD store. I like this smaller HD, even if they don't have stuff in stock, it's easy to shop there. Returns are easy. Staff (HD you need to hire more staff) are helpful and friendly.
                by
                  • Recommended
                  Great Staff
                  Workers often go above and beyond to provide support.
                  by
                    • Recommended
                    Property Manager
                    I had some items to return after my project was completed. I had several invoices for the return items. Customer Service rep Adam was extremely helpful in locating the item sku numbers and matching them to the invoices. He was very knowledgeable, patient, polite and made our visit to Home depot very pleasant.
                    by
                      • Recommended
                      Service Desk
                      Kyle is a very helpful and friendly employee. He quickly resolved my issue.
                      by
                        Friendly helpers.Good service
                        Return smooth. Checkout nice
                        by
                          • Recommended
                          Great customer service
                          Everyone was very helpful. Was offered help at every step. Very different from we’ve experienced at the other big home supply store.
                          by
                            • Recommended
                            Chris K. was great!!
                            Chris K. was super helpful when I went to pick up items I purchased online. I realized I'd forgotten something and he happily offered to go back inside and buy what I needed with my credit card and bring it out to me.
                            by
                              • Recommended
                              Cashier
                              Tiwanna did great job. Offered card and did not pressure me when I declined.
                              by
                                • Recommended
                                Bad customer service and items out of stock
                                Very bad customer service at Reston store. Waited long time for help, but nobody showed up even after I repeatedly contacted for help. Ordered item and it came damaged, Customer service did not bother to replace the item. Most of the items are out of stock.
                                by
                                  Great service today
                                  NADIM WAS VERY HELPFUL AT SELF CHECK OUT WITH MILITARY DISCOUNT.
                                  by
                                    • Recommended
                                    Help from the staff
                                    Nadim assisted me, and he was friendly and helpful. Thanks!
                                    by
                                      Maybe you are already used to filth
                                      Review on the entire store. It is disgusting and filthy. You make TJ Maxx and Marshall clearance racks look good. Get your staff to tidy up the aisles and exercise more customer service. The cashiers that have helped me have all been great. More cashiers and less self check outs.
                                      by
                                        Friendly and helpful staff
                                        I have always been pleased with both the service and product quality/availability at this store in Reston.
                                        by
                                          Helpful staff that will go out of their way to help you
                                          The staff was very helpful, friendly and courteous.
                                          by
                                            Great Customer service / Casher
                                            I was in the self-served casher and I have a great customer service ( her name ELSA), I got stuck scanning my items and I am trying to find if I get military discount and she walk me thru and one item that keep saying not in the system. Very helpful and Thank you.
                                            by
                                              • Recommended
                                              Not enough cashiers
                                              There were a number of "empty" (i.e., unattended) checkout stations, and there was exactly one cashier. Forgive me for not using "Self Checkout", but my experience with it (not all of it at Home Depot) has been less than stellar.
                                              by
                                                Great customer support!
                                                One time I needed a water filter for my Jennair refrigerator. There were none available in the display (looked sold out). A representative asked me what I was looking for, and I explained that the filter model was sold out. He got a ladder, went up to the top shelf and brought down a fresh case. I wasn't even looking for help, but he just happened to ask. Super helpful. And I've never had a problem, thanks to the customer service, of finding the right "Everydrop" filter for my fridge, every time, over the past seven years.
                                                by
                                                  • Recommended
                                                  A Great employee
                                                  I met an associate named Eli that wasn’t in the plumbing department, but knew what I was looking for and walked me over to the product. He didn’t know the difference between the products, so I told him, and he was happy for the knowledge. You need more Elis!
                                                  by
                                                    • Recommended
                                                    always helpful, quick and knowledgeable
                                                    Love this Home Depot, they are very customer oriented and always helpful
                                                    by
                                                      • Recommended
                                                      Great cashier
                                                      Tiwanna was awesome, 10 out of 10!
                                                      by
                                                        • Recommended
                                                        Great garden department
                                                        Tiwanna was helpful at check out. She is an awesome associate at the Reston location.
                                                        by
                                                          • Recommended
                                                          items
                                                          I most of the time have to look for items but even then it fun
                                                          by
                                                            • Recommended
                                                            Go Tiwanna!
                                                            Tiwanna in the garden center has a wonderful disposition. You guys should recognize her as an amazing employee.
                                                            by
                                                              Showing 1-30 of 661 reviews

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