#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(972)389-4402
Tool & Truck Rental(972)389-4408
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
2011 Keller Springs Rd
Carrollton, TX 75006
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Customer Store Reviews

  • 4.6 out of 406 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (406)
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Showing 1-30 of 406 reviews
Horrible Customer Service
Cashier refused to honor price on sign despite the display being right in front of the cash register. Cashier also refused to give the military discount after I presented military ID.
by
  • Verified Purchase
Great Customer Service Experience
reat Customer Service Experience - the staff was friendly and went above & beyond to serve my needs.
by
  • Verified Purchase
  • Recommended
Nice and tidy
This store rocks!! Love how clean it is . The associates are super nice.
by
    • Recommended
    Great stpre friendly staff
    All staff is very friendly and very helpful all the shelves are very organized.
    by
      • Recommended
      Always have what I need.
      In 2014, we completely remodeled our house and spent over $6000 at Home Depot for flooring, paint, outside door, inside doors, ceiling fans, recessed lights, baseboards, etc. etc. etc. This last visit was to buy two new ceiling lights for the kitchen and a new kitchen faucet. The only things left on my "WANT" list is granite counter tops, possibly a new fence and new patio door with built-in blinds. Home Depot has been a great place for things bought in the past and will definitely visit them with the remainder of my "WANTS".
      by
        • Recommended
        Great
        Nice and organize good place to shop. I would go to shop again.
        by
          • Recommended
          Great associate
          I was very pleased with the associate who helped me purchase my dishwasher. He was more than willing to help, knowledgable, and patient with my questions. He made my shopping experience very easy.
          by
            • Recommended
            Comment
            I moved to Carrollton almost 9 years ago and bought everything I needed for my new house plus a few more new items. Winning the gift card will help me make needed repairs! Love my Home Depot Carrollton Store! Thank you!
            by
              • Recommended
              GReat HElp at a great store
              The Store associates were very helpful. They showed me were the product i was looking for was and gave helpful suggestions on alternatives and installation guidance. They also informed me of class available to help with my current project and a few future ones
              by
              • DIY
              • Recommended
              Selecting doors
              Having the sole responsibility of the selection and purchase of exterior doors the Home Depot Millworker Specialist Ron Schacherl helped me with the design, quality and decisions I had to make for the purchase of three doors. I am happy I chose to go to Home Depot rather than use the restoration company my insurance company recommended to replace doors due to an insurance claim. Looking forward to the installation.
              by
                • Recommended
                Busy store, but still enjoyable
                I would because most things there are things people use all the time. One of the items I was looking for you did not have. It was for houseplants. A systemic to bring them back in doors from being outside during the Summer.
                by
                • Pro
                • Recommended
                Great employee experience
                I needed help finding something and two employees knew what I was looking for and they both helped me and were exceptionally friendly. I wish everyone was as nice as these two employees.
                by
                • DIY
                • Recommended
                Great customer service
                Got what I needed quick and great customer service !
                by
                  • Recommended
                  Extensive products avail there.
                  The product needed was avail & easily found, from previously locating the product, after asking a person for its location at that time.
                  by
                  • DIY
                  • Recommended
                  Awesome Store Experience!
                  A huge thank you to Gary in kitchen/bath department. He helped answer all my questions and scheduled the install of 2 sinks and faucets. Gary even complimented my dogs Dallas Cowboys game day gear and how well behaved they are. Thanks for all your help Gary!
                  by
                    • Recommended
                    Friendly and Helpful STAFF - Always!
                    Every staff member here is always readily available to assist when looking for items. They are very friendly about any and all questions and needs. The cashiers are quick and friendly as well.
                    by
                    • DIY
                    • Recommended
                    Personal Review
                    This store is usually in good shape but not always have I received answers as I did today. The gentleman I spoke with, Donley Culbertson was so knowledgeable and helped me so much. I am a woman that has to do a lot of the jobs at home myself and to find someone who can actually tell you how to do something or put you in the right direction is a miracle. This man is so great that if you ever let him go I would have to quit shopping there and find another person that can answer my questions. I cannot say enough about my experience and I have been shopping there since I have lived in Carrollton.
                    by
                    • DIY
                    • Recommended
                    My Favorite Home Improvement Store
                    Every time I go to the Carrollton store I find what i need and when looking for help i never have to loong long before i get an answer to my question or help about a product. Very knowledgeable associates always have an answer or assist me with my concerns.
                    by
                    • DIY
                    • Recommended
                    Quick and easy
                    I did the research on line and then came to the store to by the products. Everything was in stock.
                    by
                    • DIY
                    • Recommended
                    Appliance purchase
                    The associate Linda was very helpful!! I would return to this store!
                    by
                    • DIY
                    • Recommended
                    Good Store & prices.
                    Have been to this store many times & usually purchase what I need.
                    by
                      • Recommended
                      Found everything that I needed and other items I wanted
                      I found everything that I needed and more things that I wanted.
                      by
                      • DIY
                      • Recommended
                      Tool Rental / Truck Rental
                      I was assisted by Lonnie in the tool rental, center cashier ID# LDP924 customer agreement number 205347 I need to rent a vehicle to deliver a birthday present to my mother in-law. I had a small time frame to make the delivery to my mother in law. I called before arriving and Lonnie explained to me exactly what I needed to bring to rent the small truck. When I arrived Lonnie quickly took my information and had my rental vehicle ready. Lonnie got me out of the store quickly and answered all of my questions. I was able to deliver the present to my mother in-law with time to spare. Thank you to Lonnie for all of his assistance, he helped to make her birthday wish come true.
                      by
                        • Recommended
                        Eval. of store/associate/shopping experience
                        We really like this HD as we have turned in Penske/had keys made/bought washer/dryer.
                        by
                          • Recommended
                          GREAT STORE EXPERIENCE
                          TODAY SHOPPING EXPERIENCE WAS AWESOME, I MET AN 85 YRS. OLD MAN NAME FRED IN PLUMBING DEPT. WITH AN AMAZING CUSTOMER HELP EXPERIENCE I WAS TRILL AND RECOMMENDED TO VISIT THE PLUMBING DEPT. AND SEE FRED...AND OVERALL STORE AND CASHIER WAS GREAT...
                          by
                          • Verified Purchase
                          • Recommended
                          Excellent store experience
                          Products easy to find. Great prices. Very nice and knowledgeable associates. I recommend this store.
                          by
                          • Pro
                          • Recommended
                          Always Love shopping at the home depot, always find what I need and more
                          I am happy with the service I receive in any dept. at the home depot. The store is always clean and the isles clear. The associates are always ready wiling and able to help. The cashiers are always friendly and have a smile, and ask if I found everything I need. I shop at the home depot as often as possible, I enjoy just walking around the store and looking at all of the different products. GREAT STORE!!!!
                          by
                            • Recommended
                            Great store exp
                            I was please with the help i received.Products were easy to find.
                            by
                            • Pro
                            • Recommended
                            Appliance Department and Delivery
                            The store associate was very knowledgable and helpful upon my visit for new appliances. However, on your survey there should be a section for delivery. I ordered 4 appliances. On delivery day 3 of the 4 were damaged and had to be sent back. I had to wait another week for the items to be re-delivered. This I found to be very unsatisfactory. Delivery personnel were very careful and professional. I will continue to shop at Home Depot because I like the prices and the level of service and knowlege in-store is fantastic.
                            by
                            • DIY
                            • Recommended
                            Knowledgeable & Friendly Staff!
                            I was able to find the right products quickly and a knowledgeable store associate to help me with the details of my project! I appreciated the time the sales associates took with me to explain how to use some of the products I needed. Not once did I feel like they were trying to rush through their instructions. They were very patient with me and guided me to all the items I needed without any fuss.
                            by
                            • DIY
                            • Recommended
                            Showing 1-30 of 406 reviews

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