#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(607)254-4002
Tool & Truck Rental(607)254-4008
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
410 Elmira Rd Bldg 1
Ithaca, NY 14850
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Customer Store Reviews

  • 4.8 out of 254 reviews
95%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (254)
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Showing 1-30 of 254 reviews
BEHR Product
Home Depot's Behr Porch and Patio Anti-Slip Floor Paint is so easy to apply and just wonderful! It looks and works just as it advertises. Great coverage and is truly anti-slip.
by
    • Recommended
    Great people at Home Depot!!
    Best experience I have had in a long long while at a store! I have no idea what I was doing! I’m not a very handy person but Adam took time with me and put a lot of thought on my project and made sure I left the store with all that I needed! I felt soooo confident when I left and I ended up with a beautiful project done without any hassle! Thank you soooo much to everyone who helped me today!!! ( pictures of my project not yet finished! Still needs another coat of paint and I will put her bed inside and some cans on top with her treats and probably a nice picture on top! )
    by
      • Recommended
      Great Job!!
      I am very pleased with Ithaca Home Depot. They know their products and are very helpful. If I am looking for something the staff is always ready to direct me in the right direction. Thank you for outstanding customer service.
      by
        Excellent
        I love shopping at the Ithaca Home Depot! Everyone is so nice and helpful thank you for such great service!!!!
        by
          • Recommended
          Had what I needed and employee Rachel was very helpful!
          Store always has what I need and store employees Rachel and Teila really helped out.
          by
            • Recommended
            Pleased with the overall help of two employees
            Brandon in lumber and Mike in paint were both very helpful.
            by
              • Recommended
              Amazing, professional, helpful - employees, with great products and prices.
              I love this store. With all the products and knowledgeable associates who always help with patience and professionalism.
              by
                • Recommended
                Employee power
                Employees can make or break your store! Some of them go out of the way and some are useless.
                by
                  • Recommended
                  Paint Selection
                  Shout out to Lenny and Teila for all of the help navigating paint samples, finish options, custom color matches, etc. I appreciate the expertise and advice - all turned out great. Thanks!
                  by
                    • Recommended
                    better on the job training of products
                    sold the wrong type of stain for interior. Also was sold 2 gallons of exterior paint (tinted) the wrong color! The employee turned the chip over I gave her for color and made the other side! My house is bright yellow, I ended up with Mustard!
                    by
                      Great Experience!
                      We bought our first lawn mower. Joyce was FANTASTIC!! and popcorn
                      by
                        • Recommended
                        knowledgable employees
                        Ed in the plumbing department was very helpful, friendly and knowledgable
                        by
                          • Recommended
                          Great place to shop
                          It always great to shop here, every time they had what I needed.
                          by
                            • Recommended
                            Well organized, clean and excellent customer service
                            Autumn in appliance department was extremely helpful and went above and beyond to help us with freezer purchase
                            by
                              • Recommended
                              Helpful and professional employees
                              We just purchased a gas grill. The price was much lower than at the local competition. The employee who helped us, Richard, was knowledgeable, professional, helpful, informative, friendly, and efficient. He suggested alternatives and updated prices, and answered our questions! I'm s!ure we'll return
                              by
                                Need help that I cannot get
                                I went to the store for help trying to get records of purchases from my pro account - no body can help me
                                by
                                  Convenient & Helpful
                                  Recent trip was for sub flooring, kitchen faucet and kitchen sink. Got 2 out of 3. Great sale on faucet!
                                  by
                                    • Recommended
                                    Best experiences
                                    The products were in stock and the staff went out of their way to help me throughout the shopping experience. The best help I’ve had at any home improvement store in a very long time.
                                    by
                                      • Recommended
                                      Great customer service
                                      Extremely happy with our current fridge purchase. Senda Hamby was super helpful and extremely knowledgeable. Glad we choose Home Depot for our purchase.
                                      by
                                        • Recommended
                                        Love this store!
                                        Has everything I need, and the employees make it fun to do projects.
                                        by
                                          • Recommended
                                          Great store
                                          Courteous and helpful with projects
                                          by
                                            • Recommended
                                            Great selection
                                            I’ve been to two Home Depot’s in the last two days. The Ithaca store was far superior in customer service and assistance. The selection also was better. Great. experience
                                            by
                                              • Recommended
                                              Knowledge staff on the Lumber Department and exterior and interior paints supplies.
                                              I am changing the door garage panels and the employees helped me all the way, including wood sheets, cutting and exterior paint. Knowledgeable and wonderful staff.
                                              by
                                                • Recommended
                                                Great help
                                                I bought this today it was useful
                                                by
                                                  Very polite staff including Lori and dametry.
                                                  They were very nice and polite and greeted me with a smile. And they helped me fill out forms and find the products I needed.
                                                  by
                                                    • Recommended
                                                    Ithaca store
                                                    The Ithaca store is great and is at a good location
                                                    by
                                                      • Recommended
                                                      Poor customer service
                                                      We Purchased mulch twice today. The first the gentleman was very courteous and made sure we found everything. We returned 2 hours later to purchase more mulch and the kid was wearing his mask below his nose and mouth only covering his chin. He never greeted us, j turned around and looked at His phone while we paid and handed us the receipt without ever acknowledging us. Very rude!
                                                      by
                                                        Cub Cadet purchase
                                                        We are happy with our purchase of the Cub Cadet riding mower. The Ithaca Home Depot made our purchase easy. The associates were knowledgeable, friendly and professional. Would recommend Richard or Joseph.
                                                        by
                                                          • Recommended
                                                          Terrible shopping experience.
                                                          Witnessed one associate being an awful person to another associate. Also multiple safety violations on a Rich truck. I brought it to the attention of the assistant manager Sebastian and he didn’t seem to care at all I have no confidence that the situation will be rectified, that the associate will be trained, and the safety violation will continue to happen. There’s a reason why why most people in earth get prefer to shop at Lowe’s then to Home Depot terrible management and training all around.
                                                          by
                                                            Great store because of great employees
                                                            I went to Home Depot for lights and tables, and was greeted by Dex who understood what I was looking for and provided exceptional help. I went back the next day and he immediately recognized me and helped more. Aside from that positive interaction, the checkout process was smooth too both times, and all the employees were hardworking and nice. Thanks Dex and Home Depot!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 254 reviews

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