#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(907)335-3202
Store Hours
Mon-Sat: 7:00am - 8:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
10480 Spur Hwy
Kenai, AK 99611
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Customer Store Reviews

  • 4.4 out of 522 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (522)
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Showing 1-30 of 522 reviews
Pro Desk and Ed in lumber are awesome
Only reason I shop at home depot is Heather at the pro Desk and Ed in lumber are great at answering questions and assisting me. They do have reasonable delivery fees too.
by
    • Recommended
    Customer service
    We met up with one of your workers, Gary, who was very helpful, he followed us through the whole store till we found everything we needed and was very friendly, great job!
    by
      Flooring
      Happy. We bought Lifeproof Vesinet Oak waterproof Luxury Vinyl Plank Flooring. The person who assisted us was very friendly from start to finish and clarified all our concerns.
      by
        • Recommended
        Great and knowledgeable employees
        I would like to thank Jolene in Returns and Gary in Electrical/Plumbing for their assistance in a speedy return of items and then assisting me in getting supplies for a large project. They were both very personable and I accomplished my return and purchase in under 15 minutes.
        by
          Very Helpful people in the Floor/Tile area.
          Le’Rone was friendly, accurate and knowledgeable on 4/24/24 processing our Shower Tile order. It seemed that he was alone in the area at the time. He was very busy but kept his cool. A young lady helped us choose and package this order. Sorry I did not get her name. The shower tile we choose (New Blue Moon) did not have an adequate quantity to fill our order of 160 sq’.
          by
            • Recommended
            Always Amazing!
            The staff that works there is always so kind and patient and ready to help. You will always have a pleasant experience at Home Depot, especially the one we have here in Kenai.
            by
              • Recommended
              What a wonderful difference!
              I was greeted at the front door, helped throughout the store and thanked at check out. Customer service at the Kenai HD took a giant leap FORWARD! Thank you!
              by
                Special order deak
                Christine you have gone above and beyond for the job that you do . It took 3 months for my counter tops to come in but you make sure I was notified all the thru for when we picked them up . They were not perfect , but maybe in 2 years I will able to afford the better materials.
                by
                  • Recommended
                  Excellent help from everyone, especially Le'Rone Ingram, Sales specialist in flooring.
                  Le'Rone was the most thorough and knowledgeable specialist in flooring I have ever dealt with.
                  by
                    • Recommended
                    Tim the floor guy is the go to
                    If you are doing your own flooring, ask for Tim from flooring. He is not only professional but knowledgeable…he knows his flooring. Tim will ensure you have the confidence to do the job yourself.
                    by
                      • Recommended
                      Snowblower poorly built
                      We bought a snowblower 12/26/23 and it was poorly built, stripped bolts, loose bolts, and a wheel fell off. We requested a return which could not be done, we had to buy another snowblower and then return the first one, but had to use delivery because we have no way to transport it. So we had to be put on a schedule to get our 1st snowblower picked up and 2nd snowblower dropped off on 1/16/24. We got the second snowblower and it was built wrong as well, first gear was reverse. We spent over $1,800 for each snowblower. All the while we did not get a full refund for our purchase, we bought the 3 year warranty and it has yet to be returned for the 1st snowblower. We decided to return the 2nd snowblower and scheduled it to be picked up. The day of delivery we had to call because we had no notice and found out one truck was down but we would still get our delivery. We called back hours later to find we would not get delivery service after waiting all day. They rescheduled for a few days later to get the 2nd snowblower. It was picked up and returned 1/28/24. Refund was issued without the 3 year warranty again. Talking to the local Kenai store and they don't know what is wrong and have issued an IT ticket to fix it. Still waiting for both warranty credits to be issued. In the mean time our Home Depot credit card has acquired interest for these 2 snowblowers we could not use and have returned. We are looking at acquiring more interest due to the balance from the warranties. We would like our full refund and still need to purchase yet another snowblower as we still do not have one.
                      by
                        Went for a Door & Got 8 ft Santa
                        We got a very nice pre-hung door w/fan lite window and this HD still had some Christmas items at 75% off. Santa will look great greeting visitors in about 10 months next to our new door in addition to holiday lights we bought and put up because it makes the darkness cheery. The other decorations will have to wait. Employees were very helpful getting large bulky items loaded into our truck.
                        by
                          • Recommended
                          Excellent employees
                          Very clean and helpful employees
                          by
                            Dalton Hatten is the best
                            Dalton went out of his way to help and even called and alerted me to a pending sale on shades and blinds. Best Home Depot experience I've ever had!!
                            by
                              • Recommended
                              Wood stoves/ equipment
                              The store is in a area of frozen, but carry no stoves, no wood splitting eq. If it was on the floor, it would sell. I ordered mine on line, was person in line said he he’d been looking fot splitter but none on sales floor, not everyone is semi-computer literate to go online to order an item
                              by
                                • Recommended
                                GREAT STAFF
                                Well stocked store. Extra friendly and helpful staff. Bright, clean store.
                                by
                                  • Recommended
                                  Inventory isn't great
                                  It's Alaska and there are shipping issues BUT they still get stuff delivered to the store. It would be nice if the "ship to store" options were accurate for the Kenai location when you are trying to order online. I'd recommend to a friend because I am--overall--a Home Depot fan but I'd make sure the friend knew not to trust any website information, be prepared to go without even Home Depot exclusive brands/items, and to expect frustration when shopping in Alaska from Home Depot.
                                  by
                                    • Recommended
                                    Things in stock that are hard to find at other local stores.
                                    We purchased shower repair cement board , tile and Linoleum for a bathroom. We got it all and in stock at Home Depot.
                                    by
                                      • Recommended
                                      Great store and people!
                                      The personnel in this store are really friendly, go out of their way to help, and take their time to solve their customer's need. Thank you!
                                      by
                                        • Recommended
                                        Helpful employees
                                        James was very helpful helping me choose appliances. Found what I needed and answered my questions.
                                        by
                                          Excellent customer service!
                                          Huge thank you to Cher in the paint department for having patience with my kids and teaching them how the paint process works and even discussing colors! You were so kind and so appreciated!
                                          by
                                            • Recommended
                                            Katherine the cashier
                                            Katherine went out of her way to help me find a planner. Multiple employees walked by when I needed help. Katherine has always help me and my wife
                                            by
                                              • Recommended
                                              Helpful employees
                                              Helped us find the right products.
                                              by
                                                • Recommended
                                                Kenai Home Depot
                                                Love the be able shop here. Wish anything on website I could get shipped no matter the wait time and why not price match what is on your website? Seems wrong to me. Hire more help, aisles empty of help/employees.
                                                by
                                                  • Recommended
                                                  cashier
                                                  I normally use self check, but had to go to a regular line on Saturday. My cahsier Katherine was very nice and helpful. A huge shout out to her!
                                                  by
                                                    adaquate stock
                                                    This store is my "go to" store to resolve my construction needs
                                                    by
                                                      • Recommended
                                                      military discount
                                                      can not get a reply from where ever a code comes from, I am a veitnam era vetern and not very literate in all the QR stuff. I have never gotten a answer for code to log on the site....
                                                      by
                                                        • Recommended
                                                        Excellent Service
                                                        Purchased a washer to pick up at a later date. While trying to pick up the washer, an associate told us we can't have it because of a recall. The associate stayed with us until we chose another washer and walked it out to the vehicle and helped load it. Above and beyond Thank you
                                                        by
                                                          • Recommended
                                                          Please look into rental service of Heavy Equipment like Hilo Hawaii
                                                          Smiles always helps & is a great greeting thanks
                                                          by
                                                            • Recommended
                                                            Excellent customer service today!
                                                            Rachel from the lumber department exceeded my expectations. She was knowledgeable, professional and super helpful.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 522 reviews

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