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Showing 1-30 of 711 reviews
Jun 8, 2020
Knowledgeable people and good service. Has almost everything you need.
Knowledgeable people and good service. Has almost everything you need.
by
Verified Purchase
Recommended
Jun 3, 2020
Awesome staff! Thank you David in Hardware!
Awesome staff! Thank you David in Hardware!
by
Verified Purchase
Recommended
May 26, 2020
I was disappointed that my curbside pickup order took over 45 minutes when I received an email sa...
I was disappointed that my curbside pickup order took over 45 minutes when I received an email saying it was ready for pickup. They started to get the items ready for me after I arrived at the store. A kind employee by the name of Vernon took the time to check on me and my order to make sure it was being prepared. I appreciated the customer service form Vernon, just wish that the curbside pickup system was better.
by
Verified Purchase
Recommended
May 18, 2020
I love shopping at the Marina Home Depot! It always usually have everything that I am looking for...
I love shopping at the Marina Home Depot! It always usually have everything that I am looking for. Today Kevin in Returns, made my shopping experience a great day!
by
Verified Purchase
Recommended
May 17, 2020
During COVID-19, this location has been very organized with assisting their customers and taking ...
During COVID-19, this location has been very organized with assisting their customers and taking necessary precautions to make everyone feel safe with social distancing. The lines relatively move quickly, their team is exceptional with answering any questions and being quick to help. I highly recommend this Home Depot location if you’re looking for great service, safety, and timeliness.
by
Verified Purchase
Recommended
May 9, 2020
Great store with friendly and helpful staff
Great store with friendly and helpful staff
by
Verified Purchase
Recommended
Apr 30, 2020
My experience today at the Marian Del Rey store was amazing. I was shopping for my son who has as...
My experience today at the Marian Del Rey store was amazing. I was shopping for my son who has asthma and I had a list of items that were difficult to locate let alone load or carry to my car. I had help with large items and was assisted one item was immediately delivered to my home. Amazing!! Thank you everyone there!!
by
Verified Purchase
Recommended
Apr 27, 2020
It's a huge location with very helpful staff.
It's a huge location with very helpful staff.
by
Verified Purchase
Recommended
Apr 25, 2020
This Home Depot Store in Marina Del Ray is the worst run store that I have seen in a long while. ...
This Home Depot Store in Marina Del Ray is the worst run store that I have seen in a long while. No Manager on Duty, Employees bumping fists and within 6 inches of eachother. I ask the Mayor's Office to investigate this breach of Health Code during this pandemic.They give dirty looks to customers and walk away if they see you coming. I was overcharge by $2 on top of all this. And the price was on an end cap 50 feet from checkout clear as day. CALLING CEO IN ATLANTA MONDAY
by
Verified Purchase
Mar 26, 2020
In spite of the restrictions on all retail stores during the corona virus outbreak, everyone at t...
In spite of the restrictions on all retail stores during the corona virus outbreak, everyone at this location was very nice and accommodating.
by
Verified Purchase
Recommended
Mar 25, 2020
This store is the best in the system and there is one guy you have to see, David H. He's in the k...
This store is the best in the system and there is one guy you have to see, David H. He's in the key section and will absolutely make sure you are served well and leave the store happy. This is the one guy that makes a difference in a big company.
by
Verified Purchase
Recommended
Mar 23, 2020
Where to start; Billing: rented a machine that I was told would cost $104 for the week, where it ...
Where to start;
Billing: rented a machine that I was told would cost $104 for the week, where it also shows $104/week on their website. Yet, at time of return I was billed $130 + an additional $19.50 for damage protection which neither of the two guys behind the rental desk ever mentioned.
Customer service: the only way to talk to anyone about this was calling their number. Not only did I have to wait around 7-9 minutes every time I called, but every time I was told I had to speak to a manager and they transferred me to a dead line with No voice mail or anything. So I would have to call again and wait another 7-9 minutes, this happened three wonderful times.
Once I finally got the manager there was never any apology for their mistake. When I asked why I was billed 130 instead of 104 she had no answer except saying I’ll reimburse the difference, but never once apologized. When I asked why was I billed 19.50 for damage protection when nobody once addressed this again, her response was because you didn’t hear that I’ll reimburse you. Being in sales and a similar role, you don’t ever tell a customer they didn’t hear something and I would have never said yes to pay 19.50 for damage protection on a carpet blower of all things. But just her tone and lack of empathy which is why the review is what it is.
After all that the operational manager’s Assistant calls me to say they can reimburse me the difference if and only if it’s back on the card I used. I said totally and thank you and then he says oh, you need to come in and sign a form saying you approve of this reimbursement. I said I’m in Hollywood at the children’s hospital because my daughter went to the ER and was admitted for having trouble breathing and you want me to drive to the marina store to say yes I agree to be reimbursed the money you guys clearly overcharged me for? He continues with yes its store policy (clearly not listening to a word I just said and instead reading off an employer handbook) and I told him forget the money you (follower up by something not kind I will admit) and hung up. He dialed back just a minute later to say not to worry you don’t have to come in we figured it out.
Final Bill: Got an email after the call showing reimbursement of $31... not sure where this number came from but it’s definitely not $25 + $19.50 + taxes on those two amounts. Just speechless with how that all went down and will start using other places than this retail store who doesn’t give two about their customers of 15+ years.
by
Verified Purchase
2 found this review helpful
Mar 20, 2020
Awesome garden section!
Awesome garden section!
by
Verified Purchase
Recommended
Mar 15, 2020
My customer service on a return issue was resolved in a timely manner.
My customer service on a return issue was resolved in a timely manner.
by
Verified Purchase
Recommended
Feb 29, 2020
I just had a wonderful experience with regards to customer service with Kevin in the Garden Cente...
I just had a wonderful experience with regards to customer service with Kevin in the Garden Center at the Marina Del Rey store. He was so friendly, polite, and helpful! He really went above and beyond to give me a great experience! Thank you!
by
Verified Purchase
Recommended
Feb 27, 2020
Great customer service, went in for a re-key and after jumping through a few hoops, couldn’t be h...
Great customer service, went in for a re-key and after jumping through a few hoops, couldn’t be happier with new smart lock!
by
Verified Purchase
Recommended
Feb 20, 2020
Best Home Depot around. Employees are extremely helpful.
Best Home Depot around. Employees are extremely helpful.
by
Verified Purchase
Recommended
Feb 15, 2020
The employees at the store very nice . Easy to fine things and the store was clean . I was in tha...
The employees at the store very nice . Easy to fine things and the store was clean . I was in that area and stopped because I needed to get some stuff. I don’t leave by this store however do recommend
by
Verified Purchase
Recommended
Feb 13, 2020
Good store Good people. They cut wood and the check out is often fun and easy
Good store
Good people.
They cut wood and the check out is often fun and easy
by
Verified Purchase
Recommended
Feb 7, 2020
Worst customer service for a big box store. They rely on computers rather than common sense: I tr...
Worst customer service for a big box store. They rely on computers rather than common sense: I tried to make a return but the computer said
that the items had already been returned even though they had not. (items were presented to customer sevice). The supervisor, Novia, agreed with the computer. This is not the first time that I had a computer related problem at Home Depot. I find Ace Hardware to be much more receptive to their customers and they don't use the excuse that they "can't overide the commputer"
by
Verified Purchase
Feb 5, 2020
Customer Service knowledge of their individual departments could use improvement.
Customer Service knowledge of their individual departments could use improvement.
by
Verified Purchase
Recommended
Jan 26, 2020
This is a great store and all the staff are so helpful
This is a great store and all the staff are so helpful
by
Verified Purchase
Recommended
Jan 25, 2020
The gentleman that helped me to answer questions I had will make for a very successful lawn seedi...
The gentleman that helped me to answer questions I had will make for a very successful lawn seeding job at my house.
by
Verified Purchase
Recommended
Jan 23, 2020
THE MARINA DEL REY STORE IS IN A GREAT LOCATION WITH LOTS OF PARKING ACCESS. i APPRECIATED HOW TH...
THE MARINA DEL REY STORE IS IN A GREAT LOCATION WITH LOTS OF PARKING ACCESS.
i APPRECIATED HOW TH E ONLINE PURCHASE AREA WAS CLOSE TO THE VERY FRONT OF THE STORE TO MINIMIZE ANY CONFUSTION.
i RECEIVED STELLAR CUSTOMAR SERVICE FROM ONLINE SALES ASSOCIATE "ALIZA" AND ERIC WHO ASSISTED WITH HELPING ME GET MY NEW SMALL REFRIGERATOR INTO MY CARE.
THE PICK UP PROCESS WAS SEAMLESS AND EFFORTLESS.
THE MARINA DEL REY STORE IS EXCEPTIONAL IN CUSTOMER SERVICE, AND QUALITY.
by
Verified Purchase
Recommended
Jan 15, 2020
Home Depot... The place to go to build a home...
Home Depot... The place to go to build a home...
by
Verified Purchase
Recommended
Jan 4, 2020
Their specialists are friendly and very knowlegable. Grt experience.
Their specialists are friendly and very knowlegable. Grt experience.
by
Verified Purchase
Recommended
Dec 8, 2019
Great range of products! Very friendly customer service reps! Thank you for having everything I n...
Great range of products! Very friendly customer service reps! Thank you for having everything I needed!!
by
Verified Purchase
Recommended
Dec 5, 2019
Horrible service
Horrible service
by
Verified Purchase
Dec 2, 2019
THIS STORE IS LOCATED IN A CONVENIENT SPOT, HAS PRETTY UNLIMITED INVENTORY IN ALL DEPARTMENTS. I...
THIS STORE IS LOCATED IN A CONVENIENT SPOT, HAS PRETTY UNLIMITED INVENTORY IN ALL DEPARTMENTS. IF YOU CAN'T FIND IT IN THE STORE, THEY OF COURSE HAVE A WEBSITE. DELIVERY, PICKUP, AND RETURN SERVICES ARE VERY EFFICIENT HERE. ONLY CAVEAT IS NOT ENOUGH 'ORANGE APRONS' TO GO AROUND!
by
Verified Purchase
Recommended
Nov 27, 2019
The customer service at this store location is impeccable, they definetly nailed it!
The customer service at this store location is impeccable, they definetly nailed it!