Questions and Answers for American Standard Champion 4 Flush Valve Seal Kit

A:  Hello, Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I would check that the flush valve is tightly sealed and everything looks correct. Then I would suggest checking the water level in the tank. You may need to reset that. It should be set to between 1/4" and 1/2" below the over flow tube on the flush valve. Please contact us at 1-855-815-0004 with any further questions and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET and Saturday, 10AM - 4PM ET. Sincerely, Your American Standard Consumer Connection Team

A:  Hello Jazzbo, Thank you for reaching out to American Standard. Yes, we sell the replacement flush valves. The part number is 7381983-400.0070ap. The Champions also carry a ten-year parts warranty with copy of purchase receipt. Please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET. Sincerely, Your American Standard Consumer Connection Team

A:  Hello Butsan, Thank you for reaching out to American Standard. The part numbers are for the same seal. The originals were blue, but now they can be clear as well. It is a test to see if removing the blue dye will help the seals hold up better in hard water. If you have further questions, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET. Sincerely, Your American Standard Consumer Connection Team

A:  Hello Pamela, Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. The 7301111-0070a flush valve seal kit is the only one that works with the Champion toilets, it can either be blue or clear. It is also possible that the flush valve itself rather then the flush valve seal needs to be replaced. If you have further questions please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET. Sincerely, Your American Standard Consumer Connection Team

A:  Hello, Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. The 047394-0070A flush valves have been discontinued for a number of years and we do not offer alternative parts you can use in their place. You can try online with Locke plumbing or www.thisoldtoilet.com to see if parts are still available through them. Please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET and Saturday, 10AM - 4PM ET. Sincerely, Your American Standard Consumer Connection Team

A:  Hello Doggie, Thank you for reaching out to American Standard. Yes, the seal kit can either be blue or clear. If you do not need to use the refill clip you can keep it as a spare. If you have any further questions or concerns please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET. Sincerely, Your American Standard Consumer Connection Team

A:  Hello Dan, It sounds like you have the new style flush valve which does not have the thumbscrew. Please contact us directly through our website by clicking on the Contact Us link that is located at the bottom of our home page or by calling in at 1-855-815-0004 M-F 8am-7pm EST. We will be happy to send you the instructions. Sincerely, Your American Standard Consumer Connection Team

A:  Hello dave67, Thank you for reaching out to American Standard. The 4260 originally has a white flush valve tower that was redesigned in 2007. The white towers are no longer available but can be replaced with the gray and green flush valve under part number 7381983-400.0070ap. If you already have a green and gray flush valve then the seal alone can be replaced with part number 7301111-0070a. If you have further questions please contact us at 1-800-442-1902 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET. Sincerely, Your American Standard Consumer Connection Team

A:  Hello, Thank you for reaching out to American Standard. Those would be the same product, the P just indicates the packaging the part comes in. Please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET and Saturday, 10AM - 4PM ET. Sincerely, Your American Standard Consumer Connection Team

A:  Hello, Thank you for reaching out to American Standard. Yes, this is the correct gasket for this model. The black thumbscrew must be pushed past the two notches holding it in place before it starts to unthread. If you have further questions please contact us at 1-800-442-1902 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET. Sincerely, Your American Standard Consumer Connection Team