Questions and Answers for Andersen 2000-Series 30 in. x 80 in. White Universal Full View Interchangeable Aluminum Storm Door with Brass Hardware

A:  Thank you for your question. We apologize for the inconvenience. If the retainers are not snapping, that means the retainers are stiff and you need to make it more flexible. You can use a blow dryer to warm it up and for you install it easily. Here are some helpful hints about the screen or glass retainer installation: https://helpcenter.andersenwindows.com/stormdoor/s/article/Snap-In-Retainer-Replacement-on-Andersen-Storm-Doors-with-Seasonal-Ventilation https://helpcenter.andersenwindows.com/stormdoor/s/article/Installing-Glass-Panel-or-Insect-Screen-on-Andersen-Fullview-Storm-Doors-Using-Retainer-Strips - Laine

A:  Thank you for your inquiry. The Andersen 2000 Series Fullview Storm Door come with the handle set and installation kit. -Marki

A:  Thank you for your inquiry. The Andersen 2000 Series should have a closer kit included when you ordered the door. - Laine

A:  Thank you for your question. We apologize, however, we do not recommend to modify the position of the handle set. Also, for proper handle set clearance between the storm door and entry door, the depth of the exterior jamb should be a minimum of 2-1/2" (inches). For more information, please click this link: https://helpcenter.andersenwindows.com/stormdoor/s/article/Handle-on-Storm-Door-Touches-Entry-Door-Handle. - Jay

A:  Thank you for your question. The Andersen 2000 Fullview Storm Door has one fullview glass that is interchangeable with a fullview screen. The Andersen 2000 Series gives you the option of installing a glass panel in the winter and a screen in the summer. With the integrated retainer system, switching from a glass to an insect screen panel is simple. You may watch this video: https://youtu.be/lVP97gwYqS0 - Arnie

A:  Thank you for your inquiry. Our Andersen 2000 Series Storm Door are not pet proof. This door doesn't come with pet proof screening. However, please visit the nearest Home Depot store in your area to check the display doors. - Arnie