Questions and Answers for Andersen 30 in. x 54 in. 100 Series White Single Hung Insert Replacement Composite Window with Low-E Glass, White Int & Hardware

A:  Thank you for your inquiry. Clear opening specifications can be found on Andersen's webpage under the "For Pros" tab. Here is a link that will bring you to the correct documents: https://www.andersenwindows.com/for-professionals/documents/area-opening-specs/# For further product support, please feel free to reach out to Andersen's support line at 1-888-888-7020 or your local Home Depot.

A:  Thank you for your inquiry. The 100 Series Single-Hung Insect Screen installs on the exterior of the window and can be easily removed. You can find detailed instructions on how to remove the insect screen by clicking on the following link: https://helpcenter.andersenwindows.com/aw/s/article/Insect-Screen-Replacement-for-100-Series-Single-Hung-Windows. If you require further product support, please feel free to contact Andersen's support line at 1-888-888-7020 or your local Home Depot.

A:  Thank you for your inquiry. Clear opening specifications can be found on Andersen's webpage under the "For Pros" tab. Here is a link that will bring you to the correct documents: https://www.andersenwindows.com/for-professionals/documents/area-opening-specs/# For further product support, please feel free to reach out to Andersen's support line at 1-888-888-7020 or your local Home Depot.

A:  Thank you for your inquiry. Energy Star certification information can be found on Andersen's webpage under the "For Pros" tab. Here is the link for you to review: https://www.andersenwindows.com/for-professionals/pro-views/energy-star-7-update/. For further product support, please contact Andersen's homeowner hotline at 1-888-888-7020 or your local Home Depot.

A:  Thank you for your inquiry. Andersen 100 Series single hung units can be manufactured in 1/8" increments 17 1/2" to 47 1/2" width and 23 1/2" to 77 1/2" high. Standard sizes are offered. We have included a link to Andersen's sizing chart for your review. Please call 1-888-888-7020 or contact your selling Andersen dealership with additional questions. https://www.andersenwindows.com/for-professionals/documents/sizing/#f:sizing=[Standard%20Size%20Chart,Custom%20Sizing]&f:product-series=[100%20Series]&f:product-type-window=[Single-Hung]

A:  Thank you for your inquiry. Our 100 Series Single-Hung has a fixed top glass, so just the bottom sash is operable. If you'd like to discuss other options where both the top and bottom are operable, please give us a call at 1-888-888-7020.

A:  Thank you for your inquiry. The lower sash on a 100 Series single-hung window will have some movement in the track. This is not a manufacturing defect and shouldn't affect the operation of the window. The movement of the lower sash allows the removal and reinstallation of the sash in the event the sash or balancers need to be replaced. Being a single-hung window without removable jamb liners or a tilt feature, the sash would be very difficult to remove if there wasn't some play to allow side-to-side movement. The lower sash is designed with weatherstrip on all sides to hold it within the window track and prevent air infiltration.