Questions and Answers for Andersen 36 in. x 80 in. LuminAire Black Single Universal Aluminum Gliding Retractable Screen Door

A:  Thank you for your question. This screen door is designed to be installed in an opening with a single inswing door. The current offering is intended for installation on a single standard entryway that adheres to the installation opening requirements as stated in the installation instructions. If you have further questions regarding this model of door, please contact the Andersen Solution Center at 855-337-8822. - Arnie

A:  Thank you for your inquiry. The Andersen LuminAire Screen Door width is adjustable, so 34.25 will work. You can also get the 78" screen door since the 80" is too long for your opening. Please refer to this link for more information: https://www.andersenhomedepot.com/doors/luminaire/ -Laine

A:  Thank you for your question. The insect screen mesh on a single or double Andersen® LuminAire® retractable insect screens is designed to separate from the top and bottom tracks to prevent tearing or stretching if pushed on. To reinsert the insect screen mesh into the tracks. Retract or slide the insect screen into the open position. Once in the retracted or open position, extend or slide the insect screen back into the engaged position. The top and the bottom part of the insect screen will then be reinserted back into the horizontal tracks. Should you need further assistance, don’t hesitate to contact the Andersen Storm Doors Solution Center at 855-337-8822. Please be sure to get the serial number located on the screen housing side of product. – Laine

A:  Thank you for your question. The LumiAire Retractable Screen Door can be locked or unlock from outside or inside using the lock tab. For more information about this door, you may visit our website: https://www.andersenhomedepot.com/doors/luminaire/ -Marki

A:  Thank you for your question. If the screen of the LuminAire Retractable Screen Door is broken, you may need to replace the screen housing. To order a replacement screen housing, you may contact the Andersen Storm Doors Solution Center at 855-337-8822. Please be sure to have the serial number ready when you call for faster assistance. - Paul

A:  Thank you for your question. We would like to inform you that the LuminAire Retractable Screen Door has a mounting requirement. The installation instructions for opening under 30-inch width is provided on the manual guide. For more information about this door and the installation process, you may visit this video link for your reference: https://youtu.be/3snWIgBVcoE?list=TLGGKe8MJ-JvvXkxNjA0MjAyNA -Marki

A:  Thank you for your inquiry. The 79 inches opening height will not fit to 78-inch screen door. You may need to modify the opening height to fit the screen door. For more information about this door, you may visit our website: https://www.andersenhomedepot.com/doors/luminaire/ -Marki

A:  Thank you for posting your question. The Andersen Luminaire Screen Door's height is non-adjustable and is not available in custom order. You would need to modify your opening. Please check out our requirements here: https://www.andersenluminaire.com/help/measuring/. - Arnie

A:  Thank you for your question. The Luminaire Retractable Screen Door is available in adjustable widths of 32–36 inches and heights of 78, 80, and 84 inches. We are sorry to inform you, but it looks like the height of your door is too small. You need to modify your door opening. You would need to modify your opening. Please check our requirements here: https://www.andersenluminaire.com/help/measuring/.  - Arnie

A:  Thank you for posting your question. We cannot change the screen with a pet-strength steel mesh screen since the current offering is intended for installation on a single standard entryway that adheres to the installation opening requirements as stated in the installation instructions. . Should you need assistance with your screen door, please contact the Andersen Solution Center at 855-337-8822. Have a good day! - Arnie