Questions and Answers for Andersen 36 in. x 80 in. LuminAire Black Single Universal Aluminum Gliding Retractable Screen Door

A:  Thank you for your inquiry. The Andersen Luminaire is not pet-resistant. However, in order to avoid ripping or straining if pushed on, the insect screen mesh on a single or double Andersen® LuminAire® retractable insect screen is made to detach from the top and bottom tracks. - Laine

A:  Thank you for your question. The LuminAire Retractable Retractable Screen Door 36-inch by 80-inch can be installed to your door opening of 32 inches by 80 inches. Kindly follow the instructions and mounting requirements. Please see the video link for measuring guide: https://youtu.be/3snWIgBVcoE?list=TLGGKe8MJ-JvvXkxMTA0MjAyNA -Marki

A:  Thank you for your inquiry. The required opening height for 80 inches is 80-80 7/8 inches. We can adjusting the entryway based on the mounting requirements. For more information about this door, you may visit our website at https://www.andersenhomedepot.com/doors/luminaire/ -Marki

A:  Thank you for your inquiry. The LuminAire Retractable Screen Door has a mounting requirement. Kindly see the video link for your guide: https://youtu.be/3snWIgBVcoE?list=TLGGKe8MJ-JvvXkxMTA0MjAyNA -Marki

A:  Thank you for your question. The LuminAire Retractable Screen Door has already a built-in screen. Please see the video link for your guide: https://youtu.be/3snWIgBVcoE?list=TLGGKe8MJ-JvvXkxMTA0MjAyNA -Marki

A:  Thank you for your question. We recommend to follow the recommended screw based on the manual guide provided. For more information about this door, you may visit our website: https://www.andersenhomedepot.com/doors/luminaire/ -Marki

A:  Thank you for your question. The Andersen LuminAire Retractable Screen Door's width can be adjusted, and the required measurement for the 78" tall screen door is 78" to 78-37/8. With your 34 7/8 by 78 3/8 rough opening, the door that will work for you is the 36" by 78". - Laine

A:  Thank you for your inquiry. The Andersen LuminAire Retractable Screen Door has a mounting requirement. For more information, please visit our website: https://www.andersenhomedepot.com/resources/measuring-and-installation/ -Marki

A:  Thank you for your inquiry. The Andersen LuminAire has a mounting requirement to install the screen door properly. For more information on how to measure the entryway, please visit our website: https://www.andersenhomedepot.com/resources/measuring-and-installation/ -Marki

A:  Thank you for your question. If the screen is coming out of the tracks, it could be a mechanical issue. The Luminaire Retractable Screen Door and its parts are backed by a Limited Warranty. We want to assist you with your concern. Please contact the Andersen Storm Door Solution Center at 855-337-8822 for assistance with your screen door. Please be ready with the serial number upon your call. - Arnie

A:  Thank you for your inquiry. A replacement screen housing is needed if the screen is broken. To order a replacement screen, kindly contact the Andersen Storm Doors Solution Center at 855-337-8822. Please be sure to have the serial number ready when you call for faster assistance. - Arnie