Questions and Answers for Aquasana Clean Water Machine with Pitcher in White

A:  Hello, Thank you for reaching out to us. The pump in the system will shut down at 60 to 75 psi. This will more than likely happen when the filter in the system is clogged. Depending on your water quality, the filter in your system might need to be changed more frequently. If you have any further questions please contact us at 866-662-6885. Please let me know if I can further assist. Thank you, Customer Support

A:  That means the filtration is running. Wait until the light stops to remove the pitcher. When you get a red blinking light, it's time to replace your filter.

A:  Good Afternoon, We kindly ask you to discontinue the usage of the Aquasana BLE App. Due to experienced issues, the app is no longer available to download at the Apple Store or Google Play. We recommend ensuring that you are no longer connected to the Aquasana BLE App. At this time, we do not have a time frame for the new development, but we will pass along updates as they become available. If you are actively enrolled in our Water for Life Program, your filters will be sent every 6-months as recommended. We apologize for this temporary inconvenience! Best, Aquasana Customer Support 866.662.6885 Option 1 www.aquasana.com

A:  Good Afternoon, We kindly ask you to discontinue the usage of the Aquasana BLE App. Due to experienced issues, the app is no longer available to download at the Apple Store or Google Play. We recommend ensuring that you are no longer connected to the Aquasana BLE App. At this time, we do not have a time frame for the new development, but we will pass along updates as they become available. If you are actively enrolled in our Water for Life Program, your filters will be sent every 6-months as recommended. We apologize for this temporary inconvenience! Best, Aquasana Customer Support 866.662.6885 Option 1 www.aquasana.com

A:  You have to reset the unit. The instructions to do so are in the booklet that comes with the machine.

A:  Call customer service and ask for a new replacement gasket .It has fixed the same problem for our counter top unit. 

A:  I am not sure that the company has a fix for the problem other than a replacement. I had issues with the filters also. In the end I decided to not replace my unit.

A:  Replace top lid gasket - - 2 1/2 inner diameter 2 11/16 outer diameter 3/32 cross section. Worked for me.

A:  Good luck getting help from the company. I sent an email many months ago about an issue I had with one of the filters. I won’t be ordering any more filters or using this machine again, until it can be clarified and answered. 

A:  First I appreciate my machine. My first / gallon machine was defective, wouldn't reset and continue with the new filter. Aquasana gratefully replaced it with a one gallon w/spigot machine which is very satisfactory. I refill my gallon and individual bottles with filtered water. No more running to the store for water. The shower filters are great an clean shower water prevents my skin from itching and drying out.

A:  Good Morning, Please keep in mind that leaving the pitcher on the base can stimulate the unit's lack of filtering process. The pitcher is designed to automatically filter the water in the pitcher as soon as it is properly placed on the docking base. When leaving an empty pitcher on the base, the unit will attempt to "filter" the full/empty pitcher. This will damage the sensor on the unit and create an on/off pattern. If you do not intend to filter water on the pitcher, please leave the pitcher empty. We do not recommend leaving the pitcher full of water if you do not wish to filter the drinking water. For further troubleshooting steps please contact us at 866-662-6885 or Info@aquasana.com. Thank you, Customer Support

A:  You must know approximately how long you have had the filter, correct? If it’s 3 months or  more change it. However, once mine turned red it stayed that way. When I installed a new filter, I had to depress the tiny button under the twist-off cover to turn the light blue again ci used an unbent paper clip 

A:  Good Morning, Thank you for contacting us. We recommend switching out the filters every three months, if the system has reached the three months yes replace the filter. In order to have the red indicator light back to blue, please be sure to press the reset button with a paper clip, pencil, or similar item when you replace the smart filter. if you have any further questions please feel free to contact us at 866-662-6885 or email us at info@aquasana.com Thank you, Aquasana Customer Support