Questions and Answers for Backyard Discovery Buckley Hill All Cedar Wood Children's Swing Set Playset with Elevated Clubhouse, Rockwall ladder, Swings and Wave Slide

A:  Steering wheel

A:  Our original designs are the only configurations that have passed the ASTM (American Society for Testing and Materials) for safety. For this reason, we do not permit modifications to our products

A:  Hello assembly is done by a nation wide company called Go-Configure. In order to get a quote youu can contact them direclty at 888-888-5424.

A:  Actually, NO you can not add the swing which is why I asked. The beam needs to be 3/8 and the beam is not even close to that for the brackets...HOME DEPOT YOU GAVE WRONG INFORMATION...I BOUGHT THIS SET FOR THAT SWING AND BASED ON YOUR I WENT AHEAD AND PURCHASED THIS SET, THE BRACKETS AND THE SWING! NOT HAPPY ABOUT THIS AT ALL.

A:  Yes, That Glider can be added to the Buckley Hill

A:  I’m sure you can .. all you would need to do is remove one of the swings .. and possibly have to purchase the attachment kit .. other then all that I don’t see why not ..

A:  Yes, the playset needs to be treated with stain regularly, to help prevent severe checking/splitting and other weather damage.

A:  Hi Elizabeth! Thank you for your recent inquiry with The Home Depot. We offer professional services through Home Depot vetted third party companies. To get information on services offered in your area, please visit proreferral.com and the company selected should reach out to you and provide pricing and scheduling information. We appreciate your business and look forward to serving you in the future.

A:  Thank you for the question. Please contact our Customer Advocate team at 800-856-4445 or if you would like to order online by going to the following link at service.backyarddiscovery.com/customer/login please understand all of our products come with a full 1-year warranty as well as a 5-year pro-rated warranty on wood. We are here to help in any way possible to make your experience with backyard discovery as best it can be. We aim for 100%, 5-star satisfaction and apologize that your experience was less than perfect.

A:  What a great question. our sets come with all bolts, Screws and wood to build the set. You will only need the tools for assembly for example. Level, Screwdriver, Square, Drill.

A:  All of our products will come with ground stakes and necessary hardware to anchor the swing set. The anchors are designed only to stabilize the set while in use.

A:  Great question, you can order replacement parts on our website or by calling our customer advocate department at 800-856-4445. You can order parts and register your set without having to speak to a representative by going to the following link: service.backyarddiscovery.com/Customer/Login . If you have already registered through us use your email that you provided as both your user name and password to get into your account.