Questions and Answers for Basco Classic 60 in. x 70 in. Semi-Frameless Sliding Shower Door in Oil Rubbed Bronze with Clear Glass

A:  Hi there, thank you for reaching out with your question. We're so sorry about the confusion with step 7. It looks like the instructions you received are not up-to-date and I apologize for that. I am working with our eCommerce team to get them updated online and our warehouse team to ensure the correct instructions are sent. As far as step 7 on your current instruction sheet goes, please follow the entire step as listed, but skip the part with the screws. We have made modifications to this enclosure and removed the screw part. There are no holes for them in the header and you do not have to drill any. You can continue the installation with everything else as described and do everything in step 7, minus the screws. Again, we apologize for this inconvenience. Please rest assured that you can also reach our Tech Specialists via email (inquiry@bascoshowerdoor.com) or via phone (1.800.45.BASCO), should you have any additional questions before, during, or after your installation. Thank you for choosing a Basco enclosure!

A:  Hi Jennifer, the panels can be easily removed. The rollers are not spring loaded, but are screwed in at the top with a hex screw into the hanger bracket. They are very easy to uninstall and then reinstall when needed. If you have any questions, please feel free to call our Customer Service Team at 1.800.45.BASCO or send us an email at inquiry@bascoshowerdoor.com for assistance.

A:  Hi there, thanks for your question. Yes, the 44" model will fit your space, because it can fit openings ranging from 40"-44". The glass cannot be cut, but you will need to cut the header and the curb frame to match it to your dimensions. Since the door can fit up to 44", customers can ensure a perfect fit for their enclosure by cutting the frame to the width they need for their opening. We hope this helps! If you have any questions before, during or after the installation, please rest assured that our Customer Care team is here to help. You can reach us at 1.800.45.BASCO or via inquiry@bascoshowerdoor.com. Thank you for considering a Basco shower door!

A:  Hi there, thanks for reaching out. For a replacement panel, please contact our Customer Care team at 1.800.45.BASCO or via inquiry@bascoshowerdoor.com. They will be happy to assist you with a replacement, as well as assistance with the installation or any questions you may have! Thank you for purchasing a Basco shower enclosure.

A:  Hi Manny, thank you for reaching out. Unfortunately, we cannot say if this will fit because there are various sizes and configurations available for the Delta Classic 500 Shower Kit. We would need the dimensions of the finished opening to give you an accurate response. Please feel free to contact our Customer Care team for assistance at 1.800.45.BASCO or via inquiry@bascoshowerdoor.com. Thank you for considering a Basco shower door!

A:  Hi Kedrick, thanks for your question. We don't sell the door panels individually online, however, our Customer Care team can help you with this. You can reach us at 1.800.45.BASCO or via inquiry@bascoshowerdoor.com.

A:  Hi George, thank you for reaching out. This unit should ship in one box and it looks like the hardware was missing from yours. We truly apologize for this inconvenience. Please call our Customer Care team at 1.800.45.BASCO or send us an email at inquiry@bascoshowerdoor.com to receive replacement hardware. Please have your order number and information ready or share it with us in your email so we can best assist you. Thank you for purchasing a Basco shower enclosure!

A:  Hi Carla, thank you for your question. The wall jambs are installed against the wall on the inside of your shower opening. The shower does not sit outside of the shower against the wall. As a reference, you can review this installation video of our Classic Series enclosure: https://www.youtube.com/watch?v=ql-H2JX92KM&t=14s&ab_channel=BascoShowerDoors - we hope this helps! For additional questions, please don't hesitate to reach out to our Customer Care team at 1.800.45.BASCO or via inquiry@bascoshowerdoor.com. Thank you for considering a Basco enclosure!