Q:Does the headboard have to be attached to the wall
by|Dec 17, 2023
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Q:I just received this and the headboard is 45" from floor to top and NOT 59.8".
Please contact me!
by|Jul 17, 2023
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A: Hi Help, this is Brookside,
We are sorry for any confusion in the height of the headboard from the floor to the top. Could you please tell us where exactly on the listing, it shows the height is 59.8"? From what we are seeing, everything looks correct, and we are sorry for the confusion.
If you have any other questions, please reach out to us at info@brooksidehomedesigns.com
Best,
Brookside
by|Nov 15, 2023
Q:Like the two reviewers before me, I got one with the slat holders wrongly placed on the top side of the side rail. How long is ?longer than usual to respond?? I?d like to sleep on my new bed soon.
by|May 27, 2023
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A: Hi AliceD,
If you are experiencing issues with your product please reach out to us directly at info@brooksidehomedesigns.com
Best,
Brookside
by|Jun 29, 2023
Q:The wood on the side rails are not correctly placed. If the hooks are to go down over the screws it would make the bed slats sit too high.
by|Apr 27, 2023
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A: Hi Alice, this is Brookside.
Please reach out to us at info@brooksidehomedesigns.com and we would be happy to assist you with this issue.
Best,
Brookside
by|Apr 27, 2023
Q:The supports for the sides seems to be drilled incorrectly and don?t line up - has anyone else seen this?
by|Apr 7, 2023
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A: Hi Bryan, this is Brookside.
Please make sure that you do not tighten all screw tightly until all pieces have been assembled.. If you are still having issues please reach out to us at info@brooksidehomedesigns.com
Best,
Brookside
by|Apr 18, 2023
Q:One of the metal beam is broken. What to do? Thanks.
by|Mar 12, 2023
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A: Hi Mark, this is Brookside. We are sorry to hear you have a broken piece! Please reach out to us at info@brooksidehomedesigns.com so we can help. Best, Brookside
by|Mar 16, 2023
Q:Which size of mattress fit in that frame
by|Jan 21, 2023
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A: Hi Heena this is Brookside. For the California King bedframe we recommend any California King mattress. If you have any other questions, please let us know at info@brooksidehomedesigns.com.
Best,
Brookside
by|Aug 7, 2023
Q:How many boxes does this come in? We got a box with the headboard, slats and that?s it! No side or end boards, legs or hardware. Not sure if there should be another box or if it was a packaging error.
by|Dec 9, 2022
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A: Hi Susan, this is Brookside.
We are sorry to hear you are missing pieces. Please reach out to us at info@brooksidehomedesigns.com so we can assist you.
Best,
Brookside