Questions and Answers for Defiant Castle Satin Nickel Electronic Single Cylinder Keypad Deadbolt

A:  Hi JRiv, yes this can be installed on the left or right side of the door If you have any other questions feel free to give our customer service team a call at 877-663-5625 and we would be happy to help. We are open Mon-Fri 8:30AM to 5:30PM EST

A:  Hi Michelle, If the mounting bracket isn't tightening up, please ensure you are using the proper screws and your door is between 1-3/8" to 1-3/4" thick. If you are still having issues, please call our customer service team at 1-877-663-5625 for further assistance. Thank you for your question.

A:  Yes you sure can. I live in a older condo building. and had no problems. I love it and i would buy again if i ever need another one. Thanks

A:  This lock can be installed on a door between 1-3/8" to 1-3/4" thick with a 2-1/8" diameter front and back bore hole. However, we would suggest you check with the owner of the property before installing any new hardware to avoid and potential conflicts with the owner. Thank you for your question.

A:  Hi Kris, If that door fits the measurements required for the lock there shouldn't be any problems. The measurements can be found on the Home Depot website under the "product details" and "specifications" tabs. If you have any other questions feel free to give our customer service team a call at 877-663-5625 and we would be happy to help.

A:  Hi Kwithy, If a wrong code is typed too many times the lock sets off an alarm and cannot be used for about 60 seconds. If you have any other questions feel free to give our customer service team a call at 877-663-5625 and we would be happy to help.

A:  Hi Dale, Yes this lock is waterproof and as long as the battery pack is protected you should not have any problems. If you have any other questions feel free to give our customer service team a call at 877-663-5625 and we would be happy to help.

A:  Hi Suee, if you lost the instructions you can always find them on Home Depots website under the Installation Guide. Or you can give our customer service team a call at 877-663-5625 and we would be happy to help

A:  This lock sucks. It does the same thing on our door. We are definitely replacing ours ASAP

A:  Hi Kevin, Sounds like there could be a problem with the cable or the keypad itself. Try taking the battery pack off the door and checking that cable, make sure there's no damage or twists. If the cable looks fine it could be a faulty unit, in which case if you still have the receipt you can return that lock to the store for a replacement or give our customer service team a call at 877-663-5625 and we would be happy to help.

A:  Hi Sam42, It depends on if you're trying to change the PC (Programming Code) or UC (User Code). Both codes unlock the door. Please call our US based customer service team at 1-877-663-5625 for further assistance. Thank you for your question.

A:  Take a battery out and press the reset button. While pressing the button insert the battery.

A:  I don't know. You would have to read the instructions that came with it or contact the manufacturer

A:  Yes, you can change the password as often as needed. If you have any other questions feel free to give us a call at 877-663-5625 and our customer service team would be happy to help. We are open Monday through Friday, 8:30AM to 5:30PM EST.