Questions and Answers for Defiant Castle Satin Nickel Electronic Single Cylinder Keypad Deadbolt

A:  Hi Andzia, unfortunately the Defiant locks do not have any app or connect to any alarm systems at this time. If you have any other questions feel free to give us a call at 877-663-5625 and our customer service team would be happy to help. We are open Monday through Friday, 8:30AM to 5:30PM EST.

A:  No, It's working by keypad.

A:  Hi Jennifer, Unfortunately, the problem lies with the output of voltage with the batteries when you're experiencing freezing temperatures. You would need to warm the batteries to operate the lock electronically during these times. The other option you have is to use the key to lock or unlock the door. Hopefully this helps. If you should have any further questions about this, please call our customer service team at 1-877-633-5625. Thank you.

A:  There is not resolution short of replacing the lock with a key type lock. Mike

A:  Only while you touch them. Matrix green is what they change to

A:  Hi Haldude, The keypad lights up a green color when pressed. Thank you for our question.

A:  The batteries should be good for about 8 to 9 months, depending on how often the lock is being used. The lock will have a yellow flashing light to let you know when the batteries do get low. If you have any other questions feel free to give us a call at 877-663-5625 and our customer service team would be happy to help. We are open Monday through Friday, 8:30AM to 5:30PM EST.

A:  These locks should work fine in the cold weather, however the batteries themselves might die out faster due to the colder weather. If you have any other questions feel free to give us a call at 877-663-5625 and our customer service team would be happy to help. We are open Monday through Friday, 8:30AM to 5:30PM EST.

A:  Yes. We installed this lock on a condo building in Minnesota and are having troubles when the temperature drops below 0.

A:  Yes, if the wrong code is entered too many times the lock will have an alarm and be disabled for 60 seconds after. If you have any other questions feel free to give us a call at 877-663-5625 and our customer service team would be happy to help. We are open Monday through Friday, 8:30AM to 5:30PM EST.

A:  We're apologize for the finish coming off of your product. Please contact our customer service team at 1-877-663-5625, and an associate there can assist you further with a possible resolution. Thank you for your question.

A:  We're apologize for the finish coming off of your product. Please contact our customer service team at 1-877-663-5625, and an associate there can assist you further with a possible resolution. Thank you for your question.

A:  You can find the dimensions on the Home Depot website by searching for the Defiant Castle Aged Bronze Electronic Touchpad. If you have any other questions feel free to give us a call at 877-663-5625 and our customer service team would be happy to help. We are open Monday through Friday, 8:30AM to 5:30PM EST.

A:  Hi Britt, This unit will show a yellow/orange light on the front of the touchpad. You should also notice the performance of the unit begin to slow down. Please note that if the batteries should fall below the required voltage to operate the unit, it will default to being a standard deadbolt. So please do not leave the keys inside as they will be your only way to open the deadbolt when power is lost. Thank you for your question.