Q:Can you install the steps on either side or the fromt
by|Mar 18, 2024
1 Answer
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A: Hello Rick,
Great question, and the answer is that the handrails can mount on either side giving you easy access from either left, right or center of the platform.
Thanks,
Your EZ-ACCESS Team
by|Mar 18, 2024
Q:Can you purchase the canopy separate?
by|Feb 28, 2024
1 Answer
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A: Hello Mary,
Yes, this can be purchased separately. It is a bit more expensive separately so we recommend purchasing the canopy version if you're considering it down the road. Best to have the option or not from the beginning!
Thanks,
Your EZ-ACCESS Team
by|Feb 29, 2024
Q:Will this work for a 5th wheel camper?
by|Feb 24, 2024
1 Answer
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A: Hello Mary,
Depending on the door height of your fifth wheel, this should work just fine as the legs are adjustable with a maximum height of 42.5 inches.
Thanks,
Your EZ-ACCESS Team
by|Feb 26, 2024
Q:Are they heavy to pick up and move? Can they be assembled and disassembled easily?
by|Jan 14, 2024
1 Answer
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A: Hello Cynt,
Yes, these stairs can be moved. They can also be disassembled if need be and moved for various purposes.
Thank you,
Your EZ-ACCESS Team
by|Jan 23, 2024
Q:The instructions state to place the poles into platform, then attach the canopy on top of the poles. Any tips on how to lift this canopy and place it on top of the installed rails? The rails are quite tall almost 10 feet high off the ground.
by|Nov 8, 2023
1 Answer
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A: Hello SetEmUpJoe,
While this may seem tall, you can assemble the canopy and then walk up the stairs to the platform and install. You can use this FORTRESS with or without the canopy. If you need further help please call our customer service department at 800-451-1903.
Thanks,
Your EZ-ACCESS Team
by|Nov 10, 2023
Q:WHAT ARE THE EXACT DIMENSIONS OF THE PLATFORM DECK ON THE STAIR THAT ADJUSTS 27.5 to 42.5 in. IN HEIGHT?
by|Jul 17, 2023
1 Answer
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A: Hello,
The Overall platform size of the platform deck is: (W x L): 40.5” x 60".
The Usable platform size of the platform deck is: (W x L): 38.5” x 58.5”.
Thanks,
Your EZ-ACCESS Team
by|Oct 28, 2023
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Q:We have this but want a bigger area at the top of stairs. Will the w/c landing work or do you have a way to make landing area bigger?
by|Jul 8, 2023
1 Answer
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A: Hello Donna,
Unfortunately the FORTRESS stair system isn't a product that is customized, but we are able to take quotes for custom stairs if you have drawings. Please visit your local Home Depot ProDesk for more information.
Thank you,
Your EZ-ACCESS Team
by|Jul 9, 2023
Q:What is the usable size of the deck when stairs are set at the lower level?
by|Jun 22, 2023
1 Answer
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A: Hello,
The useable Width and Length is 38.5" x 58.5" installed. Please visit our manufacturing site for access to instructions and if you need further assistance please call our Customer Service team at 800-451-1903.
Thanks,
Your EZ-ACCESS Team