Questions and Answers for GE Profile 30 in. 5.3 cu. ft. Electric Range with Self-Cleaning Convection Oven and Air Fry in Black Stainless Steel

A:  Hey there - we’re glad you checked with us. PB935YPFS has our fingerprint resistant stainless steel finish which was designed to blend with non-fingerprint resistant stainless steel. The color and tone of our fingerprint resistant stainless steel has very good color harmony with other products. The finish does have a more rich satin finish than traditional stainless, so it is slightly less reflective. In kitchen suite appearance reviews, this has been accepted broadly. -- We recommend checking out microwave model JVM6175YKFS which also has a fingerprint resistant stainless steel finish: https://www.homedepot.com/p/GE-1-7-cu-ft-Over-the-Range-Microwave-with-Sensor-Cooking-in-Fingerprint-Resistant-Stainless-Steel-JVM6175YKFS/308804556 -- We hope this helps in your decision making! Lauren@GEAppliances

A:  Hey there - We're sorry to hear you're having trouble but we're happy to help. To unlock the oven door, press the cancel/off button on the control pad. This should unlock the door. If you're still having trouble, reach out to us on one of our social media platforms via direct message and we'll assist you further. Here is the link for the use and care manual for this range (https://images.thdstatic.com/catalog/pdfImages/3d/3d7e3612-f4f5-4891-9a21-d145a9eee1f6.pdf) as well, for your convenience. Kind regards. Julia@GEAppliances

A:  Hello - The timer works as a countdown timer. To use the timer only without the oven, you would need to press the Timer On/Off pad and the number pads to program the time in hours and minutes. After the time is selected, press the Start pad and now the timer countdown is complete. To turn the timer off press the Timer On/Off pad. We hope this information is helpful. Let us know if you have additional questions. Best regards. -Don@GEAppliances

A:  Hi - we’re glad you checked with us! This beautiful GE Profile range has a left front dual element burner that is 8"/5" and 1900W. A dual burner cooktop lets you choose between 8-inch and 5-inch electric elements for a more convenient cooking experience. To learn more, check out the Surface Units section starting on page 7 of the manual: https://images.thdstatic.com/catalog/pdfImages/3d/3d7e3612-f4f5-4891-9a21-d145a9eee1f6.pdf -- We hope this is insightful and please reach out anytime if you have any other questions. All the best! Lauren@GEAppliances

A:  Hey there - we’re glad you reached out. The Lock Controls pad (below Cook Time) locks out the control so that pressing the pads does not activate the controls. Press the Lock Controls pad, for three seconds to lock or unlock the control. Cancel/Off is always active, even when the control is locked. We hope this is informative and please let us know if you have any other questions. Have a great day! Lauren@GEAppliances

A:  Hi - Thank you for your interest in this lovely GE Appliances electric range. There is no ventilation requirement. Your decision to use a vent hood or over-the-range microwave that also serves as a vent hood is entirely up to you. We hope this is helpful. Kind regards - Vikki@GEAppliances

A:  Hi - Thank you for your interest in this lovely GE Appliances electric range. There is no ventilation requirement. Your decision to use a vent hood or over-the-range microwave that also serves as a vent hood is entirely up to you. We hope this is helpful. Kind regards - Vikki@GEAppliances

A:  Hi - Thank you for reaching out to us. We recommend contacting the manufacturer of your stainless steel carafe to see if it has been tested for safety and reliability when placed on a radiant glass cooktop. We have not done such testing and can't recommend. Wishing you all the best! Vikki@GEAppliances