Questions and Answers for Lutron Caseta Smart Lighting Dimmer Switch (2 Count) Starter Kit w/ Google Mini Chalk (CASETA2W-GMCHLK)

A:  Hello! In order to have control over your lighting from a switch on the wall, you will need to wire a device inline between the power and the lighting. If your lighting has constant power, there will be no way of controlling it via a Lutron wall switch or dimmer. If you still have questions or concerns, please give us a call at 1-844-LUTRON1. We're here 24/7, so you can reach out anytime, day or night.

A:  There is no difference with the Caseta smart switches. If you have a 3-way switch, you place the smart switch at one location (hard wired) and then place a pico/remote at the location of the other switch. There are plenty of videos on YouTube explaining this process. It's a very smart approach and saves a ton of money by only requiring one smart switch ($60) per light with remotes/picos ($20) everywhere else.

A:  Will work in both applications.

A:  It will work for both. There are instructions for how to use this to make a single pole a 3 way as well as use this to replace an existing 3 way.

A:  Either. It works as a 3 way. If you have single you wire for single and use remote as 3. If you have 3 you can cap off one end. 

A:  Hello! The PD-6WCL dimmers that are included in this bundle are single pole dimmers. You can use them in a 3-way application by using the Pico Wireless Remotes instead of using a traditional mechanical switch! If you still have questions or concerns, please give us a call at 1-844-LUTRON1. We're here 24/7, so you can reach out any time, day or night.

A:  The Caséta Starter Kits are only available in white, however individual Caséta dimmers, switches and Smart Hubs can be purchased in the following colors: White, Ivory, Light Almond, and Black -All 4 of these colors are available in a high gloss finish.

A:  No, because they are 2 different software and each Hub will communicate with its respective device that is factory configured to detect its own brand.

A:  Hello, thank you for your inquiry. The Lutron Caseta Smart Bridge and Lutron App is only directly compatible with Lutron Caseta products, and therefore cannot connect directly to Insteon devices. Please see the below link for a list of integration partners Caseta works with: https://www.casetawireless.com/us/en/works-with. We hope this helps! If you have further questions, please feel free to contact our 24/7 support team directly at 1-844-LUTRON1 or by emailing us at support@lutron.com.

A:  No, you can only have ( 1 ) bridge per system. If you need extended coverage, you can add up to ( 1 ) auxiliary wireless repeater, model number ( PD-REP-WH ).

A:  I think the started has a hub, but once you install a Steichen with the hub you don’t need to buy the starter set. by the way, had trouble having Caseta switch handling 3 ceiling LED lights. Always dropping on light every day.

A:  Thank you for your feedback. Lutron logs all its customer inquiries and feedback. This information is vital for our Engineering and Product Development teams. Please feel free to reach out to our Support Team at support@lutron.com or by phone at 1 (844) 588-7661 with any questions/concerns.

A:  Lutron has weird pricing that seems to be aimed at encouraging separate item purchases normally, but decreasing the bundle price occasionally to try to hook people not willing to pay the sum of separate items. My guess is that it is an intentional marketing strategy.

A:  I returned all of my CASETA products. They didn’t work at much shorter distances than shown in the specs. Lutron customer service didn’t know much and couldn’t help. I advise friends to avoid Lutron CASETA.

A:  We are sorry to hear about the issues you are having. Please reach out to our Support Team at support@Lutron.com or by phone at 1 (844) 588-7661 for assistance with your inquiry.

A:  A little more info on what's going please.. single pole use? does it connect to wifi or the app? neutral wire needed ? any sparks happen? power on? good bulb? sometimes it's the simple things.

A:  That is very similar to the setup we have in our dining room, except we have sconces rather than overhead lights. For this to work, each needs to be wired separately to a dimmer. Fortunately in our house there were separate cables going from the switch location to the sconces and to the chandelier, even though no actual chandelier had been installed. If this isn't the case in your dining room, you will need to get an electrician to run a separate cable to the chandelier. But the end result is worth it!

A:  One PD-6WCL dimmer would need to be installed to control just the chandelier, and the other PD-6WCL dimmer would be installed to just control the overhead lights. These will be two independent lighting circuits. You can reference the wiring on the install guide here: https://www.casetawireless.com/Documents/QuickStartCasetaInWallDimmerKitUS.pdf.

A:  You install these to replace existing switches. Using these through the app is nice for remote operation but the real convenience is hooking them into - ie Alexa. You walk in the house and speak and the lights come on and off. No more hunting for the switch on a lamp to turn off the lights when your in bed. You just tell Alexa to turn off the light! Once you get one, you will be replacing all.

A:  If the chandelier and overhead lights are controlled by separate wall switches, just buy two and install them in place of the two switches.

A:  these are fairly easy to hook up. you may need plates to match but as long as those lights have bulbs that are the dimmable type you should be fine.