Q:Hi, what is the recommended spacing between tiles? Does it need to be 1/4 inch to account for tile irregularities or can it be 1/8 inch?
by|Jun 15, 2023
2 Answers
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A: Hello! Thank you for your question. The recommended grout size is 1/4 an inch. Please contact your licensed installer regarding a smaller grout line. If you have any other questions, please feel free to reach out to our Customer Service Team at 800-963-7652 and we will be happy to assist you! Have a great day! -Stephanie C
by|Jun 16, 2023
A: You want to duplicate the size and grout color on the individual tiles that way it blends in.
by|Jun 15, 2023
Q:Can I return it if I decide it's not right for my space
by|Apr 15, 2023
1 Answer
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A: Hello! Thank you for your question! You will have to check with Home Depot regarding their return policies. If you have any other questions, please feel free to reach out to our Customer Service Team at 800-963-7652 and we will be happy to assist you! Have a great day! -Stephanie C
by|Apr 17, 2023
Q:Does this expensive tile actually have NO WARRANTY please? Thanks.
by|Sep 3, 2022
1 Answer
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A: Hello Clint,
Please see the link to our warranty below. No claims will be accepted for tile
already installed. Thank you!
https://images.thdstatic.com/catalog/pdfImages/88/88a82a1f-6a55-4f92-84bd-44702863ad26.pdf
For more information, please contact our Customer Service Department at 800-963-7652.
by|Sep 7, 2022
Q:What is the paint color on the walls
by|Aug 30, 2022
2 Answers
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A: Thank you for interest but we do not have that information. I would recommend you purchase a sample of the tile and take it to your local paint supplier for best match.
by|Aug 30, 2022
A: The walls were an off white.
by|Aug 31, 2022
Q:I purchased these tiles for a counter top. I am installing them over an existing tile countertop, purely because of aesthetics.
Must I seal the tile after I grout them?
Thank you!
by|Jul 25, 2022
2 Answers
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A: No, not necessary. As far as installing tile on tile, never a good idea.
by|Jul 28, 2022
A: Hello Sophie,
As with most of our tile, a sealant is optional. Please contact your installer for sealant recommendations or refer to Custom Building Products- 800-272-8786. Thank you!
by|Jul 26, 2022
Q:What is the floor tile in the picture?
by|Oct 26, 2021
1 Answer
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A: Hi! The floor tile you are referring to in the laundry room product image is our Alhama Provenzal Grey, which can be found here: https://thd.co/2Zuhvkj. If you have any further questions, please give us a call at (800)-963-7652.
by|Oct 27, 2021
Q:What color grout do you recommend for this tile?
by|Jun 8, 2021
1 Answer
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A: Hi! If you wish to maintain the natural look of the tile body and scored grout lines, we recommend using Custom Building Products #50 Nutmeg. If that is not a concern, then we also recommend Custom Building Products #180 Sandstone as it blends nicely with this tile. It is important to note that grout color is a personal choice and can greatly impact the overall look of an installation. If you have any further questions, please give us a call at (800)-963-7652.
by|Jun 10, 2021
Q:I want to confirm-does this tile have a C.O.F. greater than .60 to .79? I was unsure with the way it was written.
by|Apr 8, 2021
2 Answers
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A: Hi! Our Artisan Azul Décor has a COF of .60! If you have any further questions, please give us a call at (800)-963-7652.
by|Apr 9, 2021
A: You should contact the manufacturer for this information. I contacted them about an issue and they were very helpful.