Questions and Answers for Rheem Performance Platinum 50 Gal. Short 12 Year 40,000 BTU Natural Gas Powered Damper Water Heater

A:  No fan, just a motor to open and close the damper.

A:  Hi Susan and thank you for your quetion. The damper is just a flapper.

A:  Hi Susan and thank you for your question. for technical assistance, please call the number on your water heater or in your use and care manual.

A:  Yes and yes. I had to "reset" the sensors almost daily for 2 years before I was finally sent at no charge a new box(with sensor in it). Since then, no issues.

A:  Hi Mark and thank you for your question. The Product Depth (in.) 23.75 Product Height (in.) 50.5 Product Width (in.) 23.75

A:  Mark = Domensions ?? {Page @ 2 in 'SPECIFICATIONS'} a) - SPECIFICATIONS has a Complete Diagram, as well as states: 50.5" Tank only 55.5" Exhaust Adapter (top Edge) 23.75" Diameter b) - Obviously, additional & mandatory Clearances must be added per local Codes / Requirements plus RHEEM space mandates for Periodic Servicing.

A:  Hi Gary and thank you for your question. No it does not.

A:  Hi Curt and thank you for your question. You can check with the place of purchase or you can try online. parts.rheem.com.

A:  Hello issac, Thanks for asking, i would recommend reaching out to our tech support and warranty department at your earliest convenience, We will be able to help you find a unit that will suit your needs and meet your space requirements 866-279-4566.

A:  "Issac" = My old Heater is in a Garage Closet ... new one too BIG? a) - "New Heater" too BIG? .... Not at all. b) - Recall that the Flue Adapter is separate & can be installed Last, after cold / hot water AND natural gas connections! c) - Diameters of many RHEEM Models are 20" or less..... orient that Control Box as the new "Front" facing your Access door. d) - Nowadays, ALL new Hearers are able to be placed directly upon the garage floor, w / o any need of the old 18" tall Stands!

A:  POSTSDRIPY To / For: Issac = Garage Closet ... Tank too BIG ??? a) - Apologies! ...never noticed your 50 gallon / SHORT selection..No Means to add or correct my REPLY! b) - Consider a 40Gallon, TALL, instead and zero need of electrical supply! ...19" diameter by under 59" tall...

A:  Mighty = In case of zero 120v power, can this be ignited manually? NO ...damper will NOT open w/o 120v / burner can NOT be ignited externally via a "Match" or Fire Place Torch.

A:  Hi Mighty and thank you for your question. I am sorry, but you can not manually light the unit.

A:  Hi Denny and thank you for your question. You can not power vent the unit.

A:  Denny = Can I use a Power Vent, since my exhaust = horizontal? a) - DEPENDS... b)- These have maximum distance limitations.... the majority of Installations mandate that DHW Heaters w/ Power Vents be next to the exterior wall in question, NOT 'piped' for an extended horizontal 'run.' c) - Alternatively, One might consider a "Condensing" Water Heater, wherein the incoming air supply AND discharge exhaust are both of Schedule 40 PVC piping, running much greater horizontal distances.

A:  This heater has been PROBLEM FREE for some time now, after the rebate from the gas company it made the price close to the cheaper models. be smart and factor that into your decision to purchase it. My older unit had a blanket on it to reduce heat loss this model it is not needed. I cant feel any heat loss by touching the sides of it when in use. I also recommend the use of a water recirculation kit because it reduces wasting water at the shower waiting for the hot water to start. It also warms the floor were the pipes run. depends where your pipes are roughed. The recirculation can be turned off in the summer and is controlled by a timer to match your hot water needs. This heater is electronically monitored and controlled flashing led indicates its status, the burners are a lot louder than older model but it heats faster and has lowered my gas bill.

A:  No problems for the install at my home. Check the height of the area being installed and need a dedicated outlet for the electric ignition system.

A:  I purchased and installed this unit almost 4 years ago for a 1.5 bath ranch and have not had any issues with it. I have always had hot water when I wanted it. If it has Wi-Fi compatability, I have not used it, so I cannot comment on that feature.

A:  I bought the hot H2o heater about 2-3 years ago. I have had no problems with the water heater. One consideration to consider is it has a flap in the flue that runs on electricity. You must have an electrical outlet within the specified length of the cord to plug in the ac to dc adaptor. And if you are in an area the has electric outages on a regular basis the water heater will not work.

A:  Hello MW, Thank you for considering our product, We do not have any outstanding issues with this heater at this time. In the rare event that there is you can rest easy knowing this product has a 3 year labor warranty so we would be able to get it fixed quite easily. We appreciate your time and your business.

A:  Thank you for asking. If the heater needs to reignite to heat the water and the gas is off, it will spark and then give an error code.

A:  WD40 = { "IF" I turn off Gas will Electronic Ignitor keep sparking?} In ANY such event, One should remove the Transformer / Power Supply from the 120v Receptacle simultaneously as the Gas Valve is closed.