Q:It looks like the temp controller (MC-91-2W) is discontinued and not available anywhere on-line. What can I use as a replacement?
by|Jan 9, 2024
1 Answer
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A: The MC-91-2W was replaced by the MC-601 model
by|Feb 21, 2024
Q:What are the other parts that I will need to buy to set this up? (model specific please so that I can simply look them up and order)
by|Sep 7, 2023
1 Answer
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A: Hello, Rinnai suggests reviewing the unit’s manual section "Prepare for installation" page 5 which includes a list of Parts included, Tools Needed, Tools that might be needed, Materials needed & Materials that might be needed. Please visit our website Rinnai.us where we list this information if needed. - Thank You, Rinnai Customer Care
by|Sep 21, 2023
1 found this answer helpful
Q:I bought this water heater for natural gas, but the inside says KCM-LGP. Does this mean Liquid Gas Propane and how do I convert it for natural gas?
by|Jun 8, 2023
1 Answer
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A: Hello Derek, Rinnai would like to support you further with the concern of your tankless water heater and gas type. Please contact our customer care specialist team at 800-621-9419 between the hours of 8 A.M. and 8 P.M. EST Monday through Friday and our team will be able to assist you. - Thank You, Brittany
by|Jun 9, 2023
Q:Can the RUS75EN, be hard wired in?
by|May 5, 2023
1 Answer
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A: Hello, Rinnai recommends electricity be supplied from 120 VAC, 60 Hz power source and is in a properly grounded circuit. The appliance, when installed, must be in accordance with local codes or, in the absence of local codes, with the National Electrical Code, ANSI/NFPA 70, or the Canadian Electrical Code, CSA C22.1. Thank you, Rinnai Customer Care.
by|May 8, 2023
Q:Can it be install indoors instead?
by|Sep 6, 2022
1 Answer
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A: Greetings,
This unit is designed to only be installed outdoors.
Thank you!
by|Sep 6, 2022
Q:Do any of the water or gas supply valves come with this water heater? What is in the box?
by|Jan 20, 2022
1 Answer
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A: No. HD web site does not say if they are or are not. Rinnai CS said they are not. Rinnai CS said it is detailed on p. 5 of the owners manual. Really? A buyer has to read the installation manual to tell what's in the box! Plus this is a 2015 made unit .
by|Feb 23, 2022
1 found this answer helpful
Q:does this unit have a water circulator?
by|Aug 4, 2021
1 Answer
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A: I am not sure of what you mean by circulator. If you are referring to a pump, no it is not included. --Tashay
by|Aug 19, 2021
Q:If the Natural Gas version was incorrectly purchased, can it be converted to propane and then installed in a propane system?