Q:Can I lock this door from my iPhone when I'm out of town (i.e. 200+ miles away from home)?
by|May 21, 2017
5 Answers
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A: As long as you have an apple tv set up as a home hub within 20-25ft of the lock, you will be able to access the lock remotely. If you have any further questions about this lock, feel free to contact us at 8888059837 and we'll be more than happy to help.
by|Oct 24, 2018
A: Yes, further that that, with the wifi adapter installed you can lock and lock from anywhere.
by|Oct 24, 2018
A: As long as you have it configured with the “home” app on your iPhone, and verify it is connected to your internet and home app, it will work from anywhere that you have access to wi-if and internet. Confirm it works from your iPhone when you are home to confirm it works properly.
by|May 5, 2023
A: Excellent question...and honestly, I do not know. I will tell you that I recently installed this lock and handle set and LOVE it. It works seemlessly with my iPhone 7 Plus that has iOS 10 installed. I can (and do) tell Siri to "lock (or unlock) front door" and it is done. I have it set up to notify my phone when the desired action has been accomplished and I get a text message from the Schlage app when these actions have been accomplished. Hope this helps. Sorry I can't answer the exact question you have about opening from significant distances. I might suggest you call Schlage Customer Service (they are super helpful) at:
888-805-9837 (US)
800-900-4734 (Canada)
800-506-7866 (Mexico)
by|May 4, 2023
A: If you have a current AppleTV or HomePod it works as a bridge to the internet. This let’s you control the lock and get texts on status from anywhere in the world. If you don’t have those devices you can only use your phone when connected to you local WiFi.
by|Oct 24, 2018
Q:Can I have multiple codes for unlocking or just one?
by|Feb 20, 2017
2 Answers
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A: This lock can program up to 30 codes in the lock for locking and unlocking. If you follow the programming steps on page 8 of your user guide, it will walk you through the process of adding those other codes to the lock. If you have any questions about the lock or programming the lock, feel free to reach out to us at 8888059837
by|May 4, 2023
A: yep, i think you can have about 30.
by|May 4, 2023
Q:We want to know how many keys and if we can get replacement keys.
by|Feb 9, 2017
2 Answers
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A: It comes with one backup key.
by|May 4, 2023
1 found this answer helpful
A: This lock comes with two keys. Please call 888-805-9837 if you have anymore questions or concerns.
by|May 4, 2023
1 found this answer helpful
Q:Does this come with 6 digits code?
by|Jan 11, 2017
3 Answers
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A: Yes. This lock can be programmed to have a 6 digit access code instead of the default 4 digit code. If you have any further questions, feel free to contact Customer Care at 888-805-9837.
by|May 4, 2023
A: Yes
by|May 5, 2023
A: Yes you can set it to a 6-digit code.
by|May 5, 2023
Q:Looks like a standard lock that can be opened with a Bump Key can anyone verify this?
by|Jan 4, 2017
2 Answers
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A: Yes I have one master key for all of my Sense smart locks.
by|May 5, 2023
A: The BE479 is the same cylinder as our other locks with a different tailpiece. It is bump resistant but not bump proof. Please call 888-805-9837 if you have anymore questions or concerns.
by|May 4, 2023
Q:Does it support remote (for e.g over internet or app connection) locking/unlocking?
by|Nov 14, 2016
2 Answers
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A: Yes I use both the Schlage App and the Apple HomeKit App.
by|May 5, 2023
A: Yes, it does. It's designed to work with the Apple Home Kit and has a Schlage Sense app.
by|May 4, 2023
Q:I could not even imagine how many lost sales are because of this.
by|Sep 29, 2016
2 Answers
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A: Unfortunately at this time android is not currently available. Please call 888-805-9837 if you have anymore questions or concerns.
by|May 4, 2023
A: Schlage Sense is for Apple HomeKit support. If you want Android support, check out the Schlage Connect
by|May 5, 2023
Q:What are the model numbers for matching passive non locking handles?
by|Aug 21, 2016
1 Answer
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A: Depends what type of handle you are wanting, please call 888-805-9837 we would be happy to assist with this request.
by|May 4, 2023
Q:I realize that functionality doesn't seem to exist at the moment, but am wondering if (presuming you're able to disclose such information) that's going to happen with this model at some point in the near future. ;-)
by|Aug 4, 2016
2 Answers
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A: No, this will not be integrated into the Amazon Echo/Alexa system.
by|May 3, 2023
1 found this answer helpful
A: It currently is not available, however, I know that currently Alexa does work with Wink and Smart things and if you have a BE469 that is connected to one of those services you can control it with Alexa. Please call 888-805-9837 if you have anymore questions or concerns.
by|May 3, 2023
1 found this answer helpful
Q:what is the working temperature range of this product. it is cold in canada
by|Jul 11, 2016
2 Answers
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A: It has regular batteries in it like you would use in a flashlight. Batteries don’t like freezing weather but these are located on the interior side of door so I would think they would be ok
by|Oct 4, 2018
A: This lock should still function -20. It may freeze up but once the temperature rises the lock should function as normal. I would however recommend keeping the key with you, the touch pad may freeze but the key will always work. Please call 888-805-9837 if you have any more questions or concerns.