Questions and Answers for Schlage Camelot Bright Brass Single Cylinder Door Handleset with Avila Handle

A:  The only way to change it remotely is to have WiFi. Otherwise you would need to have someone on-site to change it manually. It works great with Apple TV (home kit).

A:  You need access to the lock to make changes remotely. The lock itself uses bluetooth to communicate with a device on the internet (like an AppleTV used as a HomeKit hub). Schlage does sell a wifi adapter that will get it on a wifi network "directly". The adapter would be the best choice for a vacation home, as an AppleTV would have to be logged into your AppleID. One way or another wifi/internet is required to change the code remotely, and that would apply for any smart lock.

A:  In order to remotely change the door code on the Schlage Sense Smart Lock, you will have to be connected to wifi each time a guest will arrive. My suggestion is to ask a neighbor if they would mind if you connect to their secured wifi signal. If that works then you will either need at least a 4th generation Apple TV or the Schlage hub. The Apple TV/Schlage Hub are the item(s) that will need to be connected to the wifi signal. I would recommend the Schlage hub because it costs less and you will not have to sign into your iTunes account in order to remotely change the codes. I hope that helps.

A:  Yes, they can be at least 8. In fact, if you’re using Apple HomeKit it forces 8-digit codes.

A:  Hi Shannon, the Schlage Sense can have the access code length anywhere from 4 digits long all the way to 8. If you have any further questions please feel free to call one of our representatives at (888)-805-9837.

A:  I just checked my Schlage Sense app and it allows a max of 4 digits for a passcode

A:  It only has a four digit access code.

A:  Access codes can be up to eight digits long.

A:  The Schlage Sense will be compatible with Google Home within the next few months but there is no set date as of yet. To be able to pair to Google Home you will also need a Schlage Sense Wi-Fi Adapter. If you have any further questions please feel free to call one of our representatives at (888)-805-9837

A:  I suggest you purchase the wi-fi adapter. I started using all of my locks with the Apple HomeKit however I had some problems remotely setting door codes. I purchased wi-fi adapters for 2 of my 3 locks and the had 1 lock still on Apple HomeKit app through my 4th Gen Apple TV. The wi-fi adapter and Schlage app are working great, but so is the Apple HomeKit now that I have only 1 lock to sync. My understanding is the Sense smart lock was built specifically for the Apple HomeKit however if the Google Assistant symbol is not on the box then it will not synch with it. I hope that helps.

A:  Don't know about Google Home because I use Alexa. It is not compatible there yet. It works great with iPhone though.

A:  I don’t think so, but you may best get an answer to this question by contacting Schlage directly, at this link: https://www.schlage.com/en/home/contact-us.html

A:  For the Schlage Sense you can have this re-keyed but it will need to be re-keyed by your local Home Depot representative or locksmith. If you have any further questions please feel free to call one of our representatives at (888)-805-9837.

A:  No. You need to have a locksmith rekey Schlage locks with same key. I encourage to contact Schlage to confirm at: https://www.schlage.com/en/home.html. Or you can call them at the following: If you have immediate questions or need additional information, please contact Schlage Customer Service at: 888-805-9837 (US) 800-900-4734 (Canada) 800-506-7866 (Mexico) Best wishes

A:  The backset and thickness can be slightly adjusted.

A:  Not quite sure what adjustment you need clarification about, so I hope,the following is helpful: Backset: Universal latches and deadbolts fit 2-/8" (60mm) or 2-3/4" (70mm) backsets. Door thickness range: 1-3/8" to 1-3/4"thick. Exterior Dimensions: 3" x 5" x 1" Interior Dimensions: 3" x 8" x 2” The latch provides a bit of adjustable movement for installation. I suggest you contact Schlage Customer Service at: 888-805-9837 (US) to ask your specific questions BEFORE ordering. They ar VERY helpful. Best wishes!

A:  I ordered this a while ago and I was not happy. I bought it and with the idea that the handle was included but when it came in the mail, it was only the keypad and not the handle. The picture on the box showed the handle and the keypad.

A:  Adjustable...hmmm, depends on what adjustment you are asking about. There is some latitude in movement of how the handle mounts to your door. To make sure, before buying, you should contact Schlage Customer Service to Clarify your “adjustment” concern. They may be contacted at the number listed on this link: https://www.schlage.com/en/home/contact-us.html

A:  As long as you have the lock set up so that it connects through your internet AND I believe you need to use the HOME App...and possibly Apple TV. If you have additional questions or need additional information, please contact Schlage Customer Service at: 888-805-9837 (US)

A:  Yes. You will need to rekey the lock to match your old deadbolt. I rekeyed mine using a kit.

A:  I recommend that you contact a local locksmith in your area and ask them. I have a hunch that you CAN have this lock re-keyed the key from your existing Schlage lock. They can tell you how much it will cost to do this. A very nice feature of this lock, if you are upgrading your house with “smart” devices, you can connect it to your Apple phone and use voice command to open and lock the door.

A:  My first question would be way? A key comes with the locking system.

A:  So to further confuse me....Schlage responded that it comes with the 4 items pictured. Home Depot said they contacted Schlage for me an they would send out the additional parts and I would get a tracking number is about 3 days. Now 10 days later no tracking number so I contact Home Depot. Now they say no it doesn't come with handles. I said the description says "Handleset with Latitude Lever". They suggest me to contact Schlage to clarify. I guess I am done with this experience. Taking it back to Home Depot to get a refund.

A:  Yes, it comes with what you see. The top two items make up the actual lock and the bottom two are just what is says, a handle set, no locking function.

A:  Yes, it comes with all 4 items as shown in the picture. Great value.

A:  this lock will come with all pieces shown in the photo. It comes with all the parts necessary to outfit the inside and outside of one door. If you have any further questions about this product, feel free to contact us at 8888059837 and we'll gladly assist you.

A:  Yes, if it says smart lock with Latitude Lever door handle, then it comes wit all that is pictured. Home Depot puts these on sale from time to time. It’s a great deal when you get the lock and the door handle.

A:  Yes

A:  Yes, this model has reversible door handing.

A:  Yes, this set is universal so you can install this on either left-handed or right-handed doors. If you have any further questions feel free to give us a call at (888)-805-9837.

A:  Yes, you can install the handle either right or left handed.

A:  Yes, this can be installed for either right OR left handed entry.

A:  Yes it does.

A:  No. Inside you turn the thumb screw. Outside you touch the Schlage name. Or use your phone, tablet, etc to lock and unlock

A:  You can enable auto lock on this lock by turning it on via the programming guide. The auto lock will automatically lock this lock after 30 seconds of it being open. If you have any further questions about this product, feel free to contact us at 8888059837 and we'll gladly assist you.

A:  Can't answer the Smartthings question but the alarm is a vibration built in alarm. If the door senses a vibration, the alarm will sound. Have not tested the app if the alarm will go to the app. Nice feature to have. This feature can be turned on/off. Hope this helps you.

A:  Yes, this device works with the SmartThing hub.