Questions and Answers for Steves & Sons 36 in. x 80 in. Reliant Series Clear Half Lite LHOS White Primed Fiberglass Prehung Back Door with Extra Large Pet Door
Q:Need to replace flap as puppy chewed on the edges. My options?
by|May 3, 2023
1 Answer
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A: Please call Ideal Pets at 1-800-378-4385.
by|May 4, 2023
Q:What is size of doggie door?
by|Apr 15, 2023
1 Answer
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A: 15 in. x 20 in. extra large pet door with removable locking flap is installed 4 up from bottom of door and a perfect fit for pets up to 120 lbs.
by|Jul 21, 2023
1 found this answer helpful
Q:Could I get just the door and not the frame? I just want to use this to replace my current door.
by|Jan 9, 2023
1 Answer
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A: Search this Internet #316008931. If your local Home Depot has us in their ordering system, they can order as well.
by|Jul 21, 2023
2 found this answer helpful
Q:Is there a draft by the doggie door?
by|Oct 3, 2022
1 Answer
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A: There will be a slight draft, but this door has a very good seal so it will be minuscule.
by|Oct 31, 2023
1 found this answer helpful
Q:Is this Super Large 15x20 dog door a single flap?
Are other upgraded dog doors available for sever weather locations?
by|Aug 31, 2022
1 Answer
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A: It is a single flap. We use Ideal Pets Doggy doors, so you can search their name on THD or google to see what other option you might have available with this size door installed.
by|Aug 31, 2022
Q:Is the glass in the window double glazed?
by|Apr 25, 2022
1 Answer
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A: No it is not. Our Legacy collection is the only ones that are double glazed.
by|Apr 25, 2022
Q:can you put this next to another door to make double doors
by|Apr 13, 2022
1 Answer
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A: We do not offer this door as a double door, so I would not know that answer. I know searching google there have been people who show you how to do this, but not on this particular door. If you decide to do something like this, you will most likely void the warranty on the doors. Hope this helps, thank you.
by|Apr 14, 2022
Q:Most importantly, how many inches above the bottom of the door is the actual top of the door, not the frame, since most dog doors installed are measured by SHOULDER HEIGHT, not weight. Your door appears to be 19 1/2 inches above the floor. I need mine 26"
by|Mar 16, 2022
1 Answer
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A: The doors total height is 19". I would recommend you calling your local Home Depot and see if they can find a vendor on their ordering system who can get the door you need. Thank you.
by|Mar 16, 2022
Q:Never mind clarifying the dog door is 4 inches above the bottom of the door. I re-read it and it's quite clear.
by|Mar 16, 2022
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A: Great, Hope you enjoy the door if you decide on it.
by|Mar 16, 2022
Q:In the product overview you say the dog door is suitable for dogs up to 120 pounds. Then you say the door is suitable for dogs up to 90 pounds. Which is it? Thats 30 pounds dif. And please confirm the bottom of the door is 4 inches above the floor Thanks
by|Mar 16, 2022
1 Answer
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A: The dog door is 4 inches above the bottom of the door.