Questions and Answers for VIGO Edison Single Handle Pull-Down Sprayer Kitchen Faucet Set with Soap Dispenser in Stainless Steel and Matte Black

A:  Hi Maria, Thank you for reaching out to us. I'm sorry to hear about the issue with your VIGO Edison Single Handle Pull-Down Sprayer Kitchen Faucet. Yes, our kitchen faucets come with a 5-year warranty for parts and finish from the date of purchase. To assist you with the warranty claim, please send us an email at daphneg@vigoindustries.com. In your email, include a brief description of the issue, attach photos showcasing the problem, and provide your contact information. Once we receive this information, we'll be happy to proceed with the warranty process. Regards, VIGO Product Support

A:  Hi Steve, Thank you for reaching out. I'm sorry to hear about the issue you're facing with your VIGO Edison Single Handle Pull-Down Sprayer Kitchen Faucet. Our kitchen faucets come with a 5-year warranty for both parts and finish. To assist you further, could you please send us an email at daphneg@vigoindustries.com? In your email, include your purchase details and describe the issue you're experiencing with the leaking faucet valve handle. This will help us expedite the warranty process and provide you with the necessary support. We appreciate your cooperation and look forward to resolving this matter for you. Regards, VIGO Product Support

A:  Dear Customer, Our Edison kitchen faucet will work with our kitchen faucet deck plate. The model number is VG17001MB and can be purchased from many of our partner retailers. Please see the links below for pictures and more details. https://www.vigoindustries.com/escutcheon-vg17001-2417 https://www.vigoindustries.com/edison-pull-down-spray-kitchen-faucet-with-deck-plate-vg02001-k1-2435 Regards, Vigo Product Support

A:  We do not have tht information, contact Vigo at 1-866-591-7792 or go to support@vigoindustries.com Mike

A:  Hi Christoffer, Here is a link to a general video showing how to replace the sprayer of your faucet. https://www.dropbox.com/sh/ejevo2vr0alo2yu/AADqJPSEw-uZAvJQh6_2T6Mba/SUPPORT%20VIDEOS/Kitchen%20Faucet?dl=0&preview=How+to+Replace+a+VIGO+Kitchen+Faucet+Sprayer+%E2%80%93+DIY+Installation+Video+(VG2027).mp4&subfolder_nav_tracking=1 If you need a replacement sprayer, please call 1-866-591-7792 option 2 to order. Warm Regards, Vigo Product Support

A:  Hi Divine, We are sorry to hear that you received the soap dispenser without the straw. Please call 1-866-591-7792 option 2 to order the straw and please have the purchase order number and your shipping information ready when you call. Warm Regards, Jess, Vigo Product Support

A:  Hi Ashley, We are sincerely sorry to hear that you have a low flow and sprayer issue with your kitchen faucet. We are confident that we will be able to resolve these problems and urge you to send a copy of the sales receipt or screenshots of the online order showing the date and place of purchase along with the product, and a short 5-10 second video showing the problems to sf@vigoindustries.com. In your email, please include the model number, your full name, phone number, physical shipping address and a short description of the problems. Warm Regards, Jess, Vigo Product Support

A:  I am very happy with this facet. I love the color, the look. This facet works perfect for us. I installed it over a year ago and everything works as day one.. Never had any issues. Very happy with this product.

A:  Hi Jerry, We are sorry to hear that you are having a low flow issue with your Edison kitchen faucet. Please send a short 5-10 second video showing the problem and a copy of the sales receipt or screenshots of the online order showing the date and place of purchase along with the product to sf@vigoindustries.com. In your email, please include the model number, your full name, phone number, physical shipping address and a short description of the problem. We will provide you troubleshooting steps and we are confident we will be able to resolve the issue. Warm Regards, Jess, Vigo Product Support

A:  Not what I was expecting. For a 300 faucet was expecting more

A:  Thank you for your inquiry Melnaks. The VIGO Edison VG02001MB faucet has a restrictor that is located at the bottom of the faucet where the sprayer hose is connected. You would need to disconnect the sprayer hose from the bottom of the faucet and remove the brass nut (this holds the 1.8gpm restrictor). From there you would reconnect the sprayer hose. The faucet from the box will have a flow rate of 1.8gpm. Removing the restrictor will increase the flow rate to 2.2 gpm.