Questions and Answers for Vision Grills 22 in. Kamado Dual Fuel Charcoal/Gas Grill in Taupe with Cover, Gas Burner Kit, Cart, Shelves, Lava Stone, Ash Drawer
Q:When the cover is open- how deep is the lid beyond the actual grill? We have a metal wall - no combustible material that this would be by but need the clearance dimension. Front of grill to the back of the lid when fully open. Can anyone give me that?
by|Mar 26, 2024
1 Answer
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A: The best route is to email us at help@VisionGrills.com. We have schematics of the Grills and their diagrams; including one showing the width of the grill with the dome open.
The Professional S Series is 23.5 Inches wide. With the Dome (9.5 Inches) Open the Width is approximately 33 Inches wide.
by|Mar 28, 2024
Q:We are looking at purchasing a new grill (Vision Grills 22 in. Kamado Dual Fuel Charcoal/Gas Grill) We have a remote forested location and constantly get mice entering our grills. Is this product mouse proof. Are there holes that mice can enter?
by|Mar 17, 2024
1 Answer
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A: As long as the Lid and all Vents are closed you should not have a problem with mice. Please note, however, that this product has not been tested under any Mouseproof guidelines.
by|Mar 19, 2024
Q:I have a NEW Vision Grill with the propane insert. I am unable to keep the propane burner lit...have disconnected everything twice, thought it was solved, put meat on the grill to slow cook...30 minutes later NO HEAT. NEED HELP NOW
by|Jul 10, 2023
1 Answer
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A: Please reach out to help@VisionGrills.com.
by|Nov 23, 2023
Q:The picture shows the grill with the quick change insert and then at the bottom it shows the insert as frequently purchased with. Is the insert included or do you have to buy one?
by|Jun 3, 2023
1 Answer
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A: The Gas Insert IS included.
Thank you, The Vision Team
by|Jun 5, 2023
Q:What?s the difference between the XD 402 and the dual fuel 22? grill?
by|Apr 20, 2023
1 Answer
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A: The XD 402 does not come with the Gas Insert.
The Dual Fuel does not come with all of the accessories the XD 402 comes with.
For a detailed breakdown of the differences, please reach out to Vision Grills Directly.
help@VisionGrills.com
by|Apr 20, 2023
Q:Why does the white duel fuel grill have a shorter warranty
by|Apr 19, 2023
1 Answer
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A: All of our Kamados, regardless of color, have the same warranty. The Manufacturer Warranty: Limited Lifetime for all ceramic parts, 5-years for all metal Grill parts, 3-years for side shelves, handle and Gas Insert, 1-year for cover, temperature gauge and gasket, and 90-days for Bakelite tab and lava stone. Must register within 30-days of purchase.
The Gas Insert has a 3 year warranty and must also be register within 30-days of purchase.
If you have any other questions, feel free to reach out to Vision Grills Directly; help@VisionGrills.com
by|Apr 19, 2023
Q:do the tray fold down
by|Jan 9, 2023
3 Answers
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A: Yes, the trays fold down.
by|Jan 10, 2023
A: They sure do. They are also easily detachable.
- The Vision Team
by|Jan 9, 2023
A: Yes, both shelves fold down. They must be folded down to use the cover that comes with it.
by|Jan 10, 2023
Q:What?s the difference between from buying the grill and the gas insert separately and buying this unit?
by|Oct 29, 2022
1 Answer
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A: The only difference is the price savings if you purchase together. There is a significant savings vs. purchasing them separately.