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Questions and Answers for Wyze Smart Home Starter Pack + Google Nest Mini (2nd Gen) Smart Speaker Chalk

Internet #312078045

Model #WSHSPGM

  • Make your whole home smart and functional with a kit and Mini
  • Kit includes camera, sensors, plugs, and bulbs
  • Google Nest Mini is a powerful little helper for your smart home

Questions & Answers

58Questions
caret
Q:How do I hook up the wyze smart home starter pack
by|Nov 27, 2021
1 Answer
Answer This Question

A:  Hello there! Thanks for the question. You may check this link: https://support.wyze.com/hc/en-us/articles/360030765191 for your reference on how to set up the device. If you have additional questions, concerns, or would like to speak more about this please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!

by|Nov 27, 2021
    caret
    Q:Are the bulbs cameras as well?
    by|Jan 22, 2021
    5 Answers
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    A:  no, that would not work because of the shade

    by|Jan 22, 2021

    A:  Only comes with one Camera additional can be added light bulbs turn on and off with app can be useful when your not home and can turn on the light to make it seem like someone is home

    by|Jan 28, 2021

      A:  No they are not.

      by|Jan 22, 2021

      A:  Hi there! The Wyze bulb doesn't have a built-in camera on it. It's a dimmable white LED that puts out 800 lumens, which is roughly equivalent to a 60-watt incandescent bulb. It's tunable, which means you can adjust its white color temperature from 2700K (warm) to 6500K (cool), and it is rated to last up to 20,000 hours. For further information, we would recommend taking a look at this article: https://wyzelabs.zendesk.com/hc/en-us/sections/360005981711 Thank you and have a great day!

      by|Jan 23, 2021

        A:  Not the ones from this vendor. They do make such a thing, from other companies, but the cost per bulb is higher than this entire kit.

        by|Jan 22, 2021
          caret
          Q:How do I get the coupon for monitoring of WYZE devices
          by|Jan 16, 2021
          3 Answers
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          A:  you'll automatically get a trial month when you register the device.

          by|Jan 22, 2021

            A:  Mine came with a 14 day free trial of their upgraded camera cloud system, other than that, it just does local recording onto the included 32gb sd card

            by|Jan 17, 2021

              A:  Hi there! The Home Monitoring System plan will start when you activate it. You will get an activation code with the core starter kit in their email inbox when it ships, not on the order date. If you have additional questions, concerns, or would like to speak more about this please reach out to our Wizards team (https://support.wyzecam.com/hc/en-us) so we may help. Thank you and have a great day!

              by|Jan 19, 2021
                caret
                Q:How can i get additional contact sensors and motion sensors? Would be nice if you could please sell those in a package without the camera and the other stuff please??
                by|Jan 12, 2021
                1 Answer
                Answer This Question

                A:  Hello there and thank you for your feedback. We would recommend checking out the Wishlist (https://forums.wyzecam.com/c/wishlist/12) section of our forums. The Wishlist is where users may post and vote for feature requests they may like to see. Our product team goes through these regularly.

                by|Jan 14, 2021
                  caret
                  Q:If you are in bad wifi area can you just utilize these pieces to record video for watching at a later time?
                  by|Dec 31, 2020
                  6 Answers
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                  A:  The camera stores video on a Micro SD memory card that you can view in your computer and yes, you can view videos shot previously using the app.

                  by|Jan 9, 2021

                  A:  You need WiFi for it to record but it stores to a micro and card so if it is recording you can watch later. The new wireless cams have a travel mode that you can take anyplace even if there is no WiFi and it records to the SD card and you can watch later from any device that supports the card. People use them as dash cams and take them on vacation.

                  by|Jan 25, 2021
                    2 found this answer helpful

                    A:  Yes. Video is recorded on micro SD card and you can remove and plug into any micro SD reader to watch video.

                    by|Jan 9, 2021

                      A:  Yes, once the camera is configured with a microSD card inserted and Local recording to microSD card turned on, the camera will continue to continuously record to the microSD card, even when it is offline. We would recommend taking a look at this article for some troubleshooting tips: https://wyzelabs.zendesk.com/hc/en-us/articles/360031483211 If you have any questions or concerns, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Thank you for your feedback and have a great day!

                      by|Jan 3, 2021

                        A:  If you have the SD card installed then the cameras will record without WiFi.

                        by|Jan 9, 2021

                          A:  Yes you can record video with the included sd card.

                          by|Jan 9, 2021
                            caret
                            Q:Im wondering if this is the version 1 or 2 of the camera.
                            by|Dec 29, 2020
                            6 Answers
                            Answer This Question

                            A:  Yes, the camera that is included on this Wyze Smart Home Bundle is a Wyze Cam v2. If you have any questions, concerns, or would like to speak more about our products please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!

                            by|Dec 31, 2020

                              A:  2

                              by|Jan 10, 2021

                                A:  Yes, it's a V2

                                by|Dec 29, 2020

                                A:  This is version 2. I installed a firmware update as soon as it connected.

                                by|Dec 29, 2020

                                  A:  No. This is version 1. Hence the price.

                                  by|Jun 3, 2021

                                  A:  It is version 2

                                  by|Jan 10, 2021
                                  caret
                                  Q:What's the power rating of the smart plugs? Do they have the energy use monitor?
                                  by|Dec 7, 2020
                                  5 Answers
                                  Answer This Question

                                  A:  You can see the run time of the plug. I am not sure of the power rating but you can find that info in the specs for the item on their website.

                                  by|Dec 18, 2020

                                    A:  Rated at 15 amps. Same as most home outlets.

                                    by|Dec 12, 2020

                                      A:  15 amps and no energy monitor.

                                      by|Dec 17, 2020

                                      A:  Hi! Wyze Plugs have Electrical Input from 100 to 120 VAC with 60Hz 15A and Electrical Output 15A Max. Currently, it does not have an energy monitoring function but it does report run time (on/off time) in the past 24 hours and average run time (hours) for the past 7 days. We would recommend checking out this post to the Wishlist section of our forums: https://forums.wyzecam.com/t/wyze-smart-plug-energy-monitoring-feature/62995 The Wishlist is where users may post and vote for feature requests they may like to see. Our product team goes through these regularly. Thank you and have a great day!

                                      by|Dec 21, 2020
                                        1 found this answer helpful

                                        A:  Yes, has the energy use monitor, not sure about power rating!!!!

                                        by|Dec 17, 2020
                                          caret
                                          Q:Hi, when bulbs are in light sockets.......is power ALWAYS ON, thus constantly WASTING electricity, until TURNED ON ??
                                          by|Dec 7, 2020
                                          6 Answers
                                          Answer This Question

                                          A:  Power must always be on to the bulb for the wifi to work so the bulb can be controlled.

                                          by|Dec 17, 2020

                                          A:  Correct but I think it uses less than 1 watt of electricity to do this. Maybe 5 cents of power over a year? Not an issue for me.

                                          by|Apr 10, 2021
                                            1 found this answer helpful

                                            A:  Because the network components need to be powered to respond to commands there is always a small amount of energy used. This phantom waste is well made up in that the bulb uses L.E.D.s as the light source. They are extremely energy efficient!

                                            by|Apr 10, 2021
                                              1 found this answer helpful

                                              A:  Hello! Yes, the Wyze Bulb needs to be on Standby Power mode. This is vital for most devices as it requires constant power in order to function. It is not wasting electricity because it will only consume once in use. This reduces the warm-up time for the Bulb that can go into a 'sleep' or 'hibernate' mode once turned off which is common to all devices. If you have additional questions, concerns, or would like to speak more about this please reach out to our Wizards team (https://support.wyzecam.com/hc/en-us) so we may help. Thank you and have a great day!

                                              by|Apr 10, 2021
                                                1 found this answer helpful

                                                A:  My understanding the plug is on but not "wasting" electricity. Are all smart plugs universally designed? I suggest to contact Wyze for product specifications.

                                                by|Dec 20, 2020

                                                A:  Does not waste electricity it has to be on for you to control the bulbs through the Wyze app to turn it on and off and dimming the bulbs.

                                                by|Dec 12, 2020