Decent, but far from perfect. I had to dig through almost the entire rack to find two pieces that I would use for a client. The quality of wood at Home Depot has REALLY fallen off in the past year or so, and I hope they realize this and correct the issue.
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Response from UFPI RepresentativeSep 20, 2023
Dear HomeDepotCustomer, thank you for letting ProWood know about your frustrating experience with the customer service you received from your local Home Depot store. We really appreciate your business with this lumber and hope that you enjoy your project for years to come. If there is anything that we, as the manufacturer, can do regarding the lumber itself, please contact us at CustomerService@ProWoodLumber.com, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Aug 30, 2023
Why is it taking a hour to find a board that's not split , or crooked as a dog's hind leg.
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Response from UFPI RepresentativeSep 19, 2023
Dear MaB, thank you for letting ProWood know about your frustrating experience with the selection of lumber that your local store has in stock. We do value you as a customer and can assure you that our lumber is normally of excellent quality. We will look further into this matter. If there is anything that we can do, or if you would like to discuss this further, please e-mail our customer service department at CustomerService@ProWoodLumber.com, referencing this review, and one of our representatives will be happy to assist you.
Verified Purchase
Aug 30, 2023
warp in one day before I could use it
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Response from UFPI RepresentativeSep 19, 2023
Dear HomeDepotCustomer, ProWood is sorry to hear this lumber did not meet your expectations. Treated wood is typically still wet when it's delivered to our retailers. As wood dries, it may split, cup and warp, which are natural occurrences of wood. If you would like the opportunity to discuss this further, please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Aug 23, 2023
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Verified Purchase
Aug 15, 2023
Great quality. We used in building our deck.
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Response from UFPI RepresentativeAug 15, 2023
Dear HomeDepotCustomer, ProWood appreciates you taking the time to let us know about your experience! If there’s anything else we can help you with, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jul 26, 2023
Used for outdoor deck joists, good quality lumber.
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Response from UFPI RepresentativeJul 28, 2023
Dear Deck builder, thank you for the positive review! ProWood really appreciates your business. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jul 26, 2023
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Verified Purchase
Jul 20, 2023
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Verified Purchase
Jul 12, 2023
wish you had a store local to lexington nc. so much better wood and general stock than the blue box. stuff at blue is often NOT ground contact rated.
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Response from UFPI RepresentativeJul 18, 2023
Dear ken, thank you so much for taking the time to leave an excellent review! ProWood really appreciates your business. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jul 6, 2023
okay, straight, but checks and knots
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Response from UFPI RepresentativeJul 14, 2023
Dear HomeDepotCustomer, we appreciate your business and value your review. If you would like the opportunity to discuss this lumber further, please reach out to ProWood Customer Service at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Jun 26, 2023
This lumber worked well for my home improvement project
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Response from UFPI RepresentativeJun 26, 2023
Dear HomeDepotCustomer, ProWood appreciates you taking the time to let us know about your experience and values your feedback! If there’s anything else we can help you with, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jun 23, 2023
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Verified Purchase
Jun 9, 2023
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Verified Purchase
May 25, 2023
Straight wood
11 pieces were really straight. Only 1 had a bow to it. for 16 footers, that's pretty impressive.
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Response from UFPI RepresentativeMay 25, 2023
Dear Tricky, ProWood appreciates you taking the time to let us know about your experience! We really appreciate your business. If there’s anything we can help you with, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Recommended
Apr 5, 2023
Excellent communication. Driver was great and took care when delivering...
Excellent communication. Driver was great and took care when delivering to my tricky driveway. Would definitely recommend. Thanks
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Response from UFPI Customer ServiceApr 5, 2023
Dear HomeDepotCustomer, we appreciate you taking the time to let us know about your experience! If there’s anything we can help you with, please e-mail our customer service department at UFPRetailCS@UFPI.com, and one of our representatives will be happy to assist you.
Verified Purchase
Oct 29, 2022
Exactly what you think it is. Perfect for decks....
Exactly what you think it is. Perfect for decks.
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Response from UFPI RepresentativeOct 31, 2022
David, we appreciate your business and value your feedback. If there is anything else we can do for you, please e-mail our customer service department at ufpretailcs@ufpi.com.
Verified Purchase
Oct 27, 2022
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Verified Purchase
Oct 5, 2022
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Verified Purchase
Aug 11, 2022
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Verified Purchase
May 25, 2022
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Verified Purchase
May 12, 2022
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Verified Purchase
May 12, 2022
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Verified Purchase
Dec 20, 2021
2x10x16 delivered.
I had to have these delivered due to the length, so it made for 2 of the most expensive boards I ever bought. But these were needed to replace rotten floor joists. The quality is good, and the delivery driver gets an A+.
I saved a lot by doing the deck re-do myself so my wallet is still intact lol.
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Verified Purchase
Nov 10, 2021
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Sep 21, 2021
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Aug 17, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Aug 14, 2021
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Jul 23, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Jun 25, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Jun 10, 2021
It was still very wet. It split after installing and it dried out. Within a weeks time.
It was still very wet. It split after installing and it dried out. Within a weeks time.