Dear Nadia,
We would like to express how disappointed we are that you were are not completely satisfied with in our products. After careful analysis, we came to the conclusion that although the back wall thickness and angle is featured in our imagery and videos, we should make it clearer for consumers so that they can make a more informed purchase decision in order to fulfill their needs. We will take the appropriate measures with our various teams in order to get this rectified. Thank you for sharing your experience with us. If you would like to discuss your situation directly, please contact us at 877-438-6229 OPT 2+1
Best regards