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Customer Reviews for Cafe 36 in. 6.2 cu. ft. Gas Range with Self-Cleaning Convection Oven in Stainless Steel

Internet #306351239

Model #CGY366P2MS1

Store SKU #1004112453

  • Reversible burner grates accommodate large pots and pans
  • True convection for faster, more even baking
  • 6 sealed 18,000 BTU burners offers a full range of heat settings

Customer Reviews

  • 4.2
    out of 184 reviews
  • 80% recommend this product
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Showing 1-30 of 184 reviews
Product is no good
Had to rewrite this because they took down the first one. The product is defective and cost my family a lot of money in damages.
by
Response from GE AppliancesNov 29, 2021
Greetings, We're absolutely sorry to hear that you have been having some trouble with this range. We certainly don't like hearing that this range has created trouble for your family. We would recommend contacting service for any repairs needed. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm Best wishes. Mike@GEA
    Great appliance... when it's not broken
    I was super excited to have this appliance delivered in 3/20. Simple, clean design and powerful burners throughout. It was already broken by that December. It took months to have it repaired with several trips and several pieces replaced. Now just a few months out of warranty, another part has failed and I have to start paying to repair this new, already expensive unit. When I call, I'm only offered service I can pay for (I was also offered an option to buy a new one at a discount??), which I imagine I will be doing for the life of this product. Can't wait to replace this in the future and never have another cafe product in its place.
    by
    Response from Café AppliancesNov 11, 2021
    Hello, thank you for your review. We are very sorry that your range required service so soon into its lifespan and that another part of it is currently in need of a service appointment. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience and frustration this may have caused. If you have any further questions or concerns, please feel free to contact us any time as we are always here to help. -Chris@Café
      Excellent performance, just a couple issues
      I purchased this in August 2020 as the center piece of our kitchen remodel. I spent months online looking for specific features and reviews and came up with this, which then drove the rest of my appliance purchases (we did a full Cafe kitchen). My wife is an excellent chef, and could be professional if she wanted to be. This is a beast of a range. It is only six inches wider than a standard range but it fills that space out completely. The hardware on it is clean, with just the Cafe band on the handle to provide any break from the commercial kitchen look. The range top is all business with an inch wide bezel on each side and the rest being the reversible grills. The oven is very spacious, with a three trays, one that rides on bearings, and it fits a half sheet with a bit of room to spare. It heats up quickly and consistently. The broil functions work well, however the door must be closed to use it. This may just be due to it being gas, as all of my electrical ovens would have it work with the door being open. On the top rack, browning is a little inconsistent with the heat concentrating in the middle. I may see if it works better to let it "preheat" and then put items in with it at full heat. The bearing loaded rack is great, although a bit tricky to move, but it can handle a full size turkey, ham or cast iron pot with no issues rolling. The convection settings (roast and bake) we haven't used as much, but I found that convection bake makes it easier to bake two pizzas at the same time. The proof setting did its job. The only issue we've had so far is that the igniter died suddenly had to be replaced under warranty about a year after we bought it. The range top has been mostly flawless. I've used all of the burners at once a couple of times and as long as the oven isn't on I have enough juice to do it. The range on the temperatures makes dialing in a specific temperature very easy. The top end is a little bare though as boiling a pot of water takes a much longer time than when we used elements or glass tops. The reversible grates are a cool addition if you use something like a wok, which we have. The burners are sealed which means you don't have to worry about it when deep cleaning, however a lot of junk ends up getting into the burner area. Once the grate holders are off cleaning is a snap. I am surprised it doesn't have any smart features since it uses a temp probe. Maybe there is an issue running the oven when not at home. Overall the fit and finish is great. I can't say flawless because the igniter has already failed once on us, and the boil time is sort of ridiculous. This is our first gas range though, and I understand that gas is fairly energy inefficient compared to electric options so that might be normal.
      by
        • Recommended
        Same size burner sizes are a huge problem
        We love the Stove but having the same size burners on all 6 , would make this a one star product vs. 5.
        by
        Response from Cafe Sep 3, 2021
        Hi there, Thank you for reviewing your range. We're glad to hear that you do love your stove! We do understand your concern and will be sure to share this information with the development team. If there's anything you need, let us know! Mike@Cafe
          I want to like it
          I've had this oven for 2 years, and have had to replace the oven igniter twice already. It seems like this is a chronic problem as others have noted the same issue. While its not all that difficult to replace, the igniters aren't cheap and you need to pull the oven out and remove the back panel to replace it. Not really convenient, especially if you have company coming that evening. Make sure you have a spare on hand. Also, if you want to keep the burners clean, good luck. Once grease gets burned on, it's nearly impossible to get them looking like new again. And the enamel cooktop is very difficult to keep clean without a razor blade scraper unless you clean any drips immediately. They should have gone with a glass cooktop. And lo and behold, if you remove the lower burner assembly, you will probably notice corrosion around the screw holes. What a train-wreck of a range. I know that it's discontinued. I just hope that the updated model isn't riddled with these issues.
          by
          Response from CafeAug 13, 2021
          Greetings, Thanks so much for sharing your experience with us. We're terribly sorry to hear that your igniter needed to be replaced and that the stove is hard to keep clean. We truly understand how much of a headache that can be. Here is a helpful article on keeping your burners and grates clean. https://products.geappliances.com/appliance/gea-support-search-content?contentId=17275 If you need to have your igniter replaced, please schedule a service appointment. Any self-repairs are not covered under warranty. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm We hope all is well! Mike@Cafe
            burner size are a huge problem
            We were so excited to receive our 36" black Cafe stove. It is beautiful in matte black and we love the look. However, the 6 large burners, all the same size, are a huge challenge to use. It is almost impossible to use a small pot and boil anything. To prevent the flames from licking the sides, it must be turned down enough that it is hard to bring water to a boil. A medium sized pot... again to bring to a boil the sides of the pot get very hot (cooking sauces to the side). Large pots take quite some time to boil water, and the centre does not come to a boil. Frying pans... the centre does not get nearly as hot as the outer area. It just does not heat up the centre of any pot/pans as it does the sides. I noticed that the new model has a Inspiral Burner and a multi-ring burner. Is there any way to change out our current rings with the new multi-sized rings?
            by
            Response from Cafe Jul 26, 2021
            Hello there, Thank you so much for taking the time to review your range. We're quite sorry to hear that the burners are not performing well. We absolutely understand how frustrating that is. It is not possible to change the burner rings, however, we'll be sure to pass your feedback to our development team. Stay well! Mike@Cafe
              Love it but....
              I have been using my new Cafe stove for 4 months now and I love it. Pros: holds a full size baking sheet, multiple burners, easy clean up Cons: cooking at low temps, will only allow for 25 degree increments when cooking and the temp swings up to 35 degrees when cycling on and off during cooking, and it does scratch easily but I use my oven a lot and have boys. Would I buy this product again...yeah I would. It totally cuts my baking time down with being able to put the full sheet pans in.
              by
                • Recommended
                Best professional style range for the price!
                We are really happy with the Cafe range. Looks great and I like the burners that are the same size with the flat grates and the wok feature. Also nice how the grates are textured to prevent pans sliding to easily. The igniters work well and the burners are easily removed for cleaning. The oven is really large and has main rack with roller bearings for easy slide out. The oven control is simple to operate and has easy to read temperature read out and beeps when temperature is reached.
                by
                Response from Cafe_AppliancesJun 29, 2021
                Hello- Thank you for taking the time to share your review. This is such a beautiful model and we are so glad it is working well for you and you are pleased with the features and your purchase. If you have questions in the future, please let us know. We are here to help! Thank you! Joyce@Cafe
                  • Recommended
                  Classic range
                  Purchased this for our daughter’s family and they love it! Replaced their old Okeef Merritt range and this range is classic. We would have loved the white version but due to delivery delays, the stainless steel version fits the build too.
                  by
                    • Recommended
                    Beautiful stove
                    I love this stove! It's so pretty and has everything I need in a stove (and more!). It's not overly complicated, very straightforward. It's the highlight of my kitchen. I got the matte white and it is stunning, So far, very easy to keep clean too.
                    by
                      • Recommended
                      Awesome Stove
                      Love this stove! The 6 burners are huge and i appreciate that each topper has a work setting if you flip them over. The heat knobs are a little confusing since there is a normal section and a "large pot/pan" section but it works very well. The oven is nice too and the light always stats on.
                      by
                        • Recommended
                        Looks great
                        So happy with this range. It's beautiful in my kitchen. Didn't think I would enjoy the gas oven as much as I do. My husband loves it as well as he does most of the cooking!
                        by
                          • Recommended
                          Excellent
                          My wife and I love cooking gourmet. This range was selected by our builder. By far, this range is the best we have used to date. (And we have used a lot of different ones.) Highly recommend!
                          by
                            • Recommended
                            problems
                            there is no indicator light when a burner is on, so if the burners are on low it is easy to forget they are on. also the oven started to short out after 2 years.
                            by
                            Response from Cafe AppliancesMay 4, 2021
                            Hello there, we're sorry your oven started to short out after 2 years and that you don't have an indicator light. We understand your frustration so we'll be sure to pass your review to our team for further consideration. We're wishing you the best. Guy@Cafe
                              Good Oven and Range
                              The oven heats up faster than our old one. Just a few minutes to 400. We have not used all of the oven features yet but soon will. Our only issue so far is the size of the burners. They are big in diameter and don't accommodate small pots especially at higher heats. The heat will burn anything that is over the side-we had a small amount of spaghetti in a medium sized pot and the spaghetti that hadn't softened began to brown from the heat.
                              by
                              Response from Cafe AppliancesMay 5, 2021
                              Hello, we're so happy to hear how well your new range is performing! In addition, we'll be sharing your feedback with our team for further review. Welcome to the Cafe Appliances family! Guy@Cafe
                                • Recommended
                                Gorgeous and Functional
                                We recently completed a major remodel of our kitchen and bought this range. I love all the features, especially the large and sturdy pull out racks in the oven. There is a handy burner option on the stove for small and large pans. I've never cooked with gas before, so there's a bit of a learning curve, but I love it. I haven't used the cleaning feature yet, so i cannot comment on that. The range seems easy to clean, and the instruction manual is very thorough.
                                by
                                  • Recommended
                                  Love it!
                                  It heats up so fast and holds so much! We love the six burners too.
                                  by
                                    • Recommended
                                    Too early to tell
                                    We’ve admired it for three weeks as we waited for it to get hooked up. So far we love the control knobs and the ability to go from a very low simmer to a very high boil. We have yet to use the oven or any of it’s many features.
                                    by
                                    Response from Cafe AppliancesMay 5, 2021
                                    Hey there, we're very pleased to know your new range has made such a good first impression! You make a great addition to our Cafe Appliances family. All the best, Guy@Cafe
                                      • Recommended
                                      Stopped working
                                      Initially, we loved our new range. It worked great for a year - no complaints. One month after our year warranty ended, the oven stopped working. Extremely disappointed. 6 months ago we ordered the rest of the appliances for our new kitchen. We went with cafe line to match our range - 48” side by side, wall oven and microwave combo, dishwasher, refrigerator drawers. We’ve received the side by side and dishwasher but still waiting on the rest. We’re now considering canceling our order for the rest of the line as we’re very concerned about the quality of the cafe line. We expected better and are hoping this issue can be resolved.
                                      by
                                      Response from Cafe_AppliancesApr 12, 2021
                                      Hello- Thank you for taking the time to share your review. We are very sorry to hear you've had this issue with your range and we apologize for the delay on receiving your new appliances. We can understand your frustration and apologize for your inconvenience. We appreciate your patience in waiting for your appliances. Considering issues with your range, we will request that someone reach out to you via email as soon as possible. Thank you! Joyce@Cafe
                                        The best simmer setting ever!
                                        This is the first gas range i have ever had that does not burn food left to simmer!
                                        by
                                          • Recommended
                                          Amazing Stove
                                          One of the best purchases I have ever made. The oven is enormous and has so many features. Great for a person who loves to cook and bake.
                                          by
                                            • Recommended
                                            I love it!
                                            I have had this for a month. I love the 6 burners, the sliding racks and everything about this oven. It also has a cleaning option which I didnt expect.
                                            by
                                            Response from Cafe_Appliances Mar 3, 2021
                                            Hello lucky14- Thank you for taking the time to share your review. We appreciate your business and are so happy to hear you are loving your new range. This is a beautiful model! Please let us know if you have any questions in the future. We are always happy to help! Joyce@Cafe
                                              • Recommended
                                              Oven Not Working
                                              I have owned this range for less than 3 years and now the oven is not working. My wife was about to bake some cookies for my kids, when she to turn it on the over never fired up. You would think for the amount I paid for this range it would not need any repairs so quickly. I’m afraid to know how much the cost for repairs is going to be.
                                              by
                                              Response from Cafe_AppliancesMar 2, 2021
                                              Hi there, Everardo D - We hate to hear that your oven isn't working properly. We can certainly understand how frustrating this must have been when trying to bake cookies and we do apologize for any inconvenience. Feel free to send us a message on social media or at the "Contact Us" link. In your message be sure to include your name, email, phone number, address, and the model/serial numbers. We hope to hear from you! -Mikayla@Cafe
                                                Can’t say enough positive things about this range!
                                                What an amazing appliance! We couldn’t be happier with our purchase!!!
                                                by
                                                Response from Cafe_Appliances Feb 24, 2021
                                                Hello Jonathan B- Thank you for taking the time to share your review. We are so delighted to hear you are happy with your beautiful range and all of the features it offers. Please let us know if you have any questions in the future. We are always happy to help! Joyce@Cafe
                                                  • Recommended
                                                  2nd range in 3 months and now broken again
                                                  We moved into our new home July 1 2020. the range would not heat above 200 degrees. after 3 months of 3 service visits GE finally replaced it on Oct. 2020. We tried the Convection bake option on Feb. 20 2021 and it does not work. I would never buy and expensive overpriced Cafe range again.
                                                  by
                                                  Response from Cafe_AppliancesFeb 23, 2021
                                                  Hello- Thank you for taking the time to share your review. We are so sorry to hear you've had this experience. We apologize for your inconvenience in this matter and can understand your frustration. We recommend taking advantage of your warranty and reaching out to GE Consumer Service at 1-800-432-2737. In the meantime, please visit the following link and scroll down to the email contact form: https://www.geappliances.com/ge/service-and-support/contact-others.htm. We'll be happy to look into this further for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. We appreciate your feedback and look forward to assisting you further. Joyce@Cafe
                                                    Oven Knob
                                                    We have been using our range for 8 months, wanted to use before writing a review. Overall it is a great range, there have been many times where we used all six burners! All worked really well. We have used the oven for baking, cooking and heating, again all exceptional. The only reason I didn't give it five stars was the oven knob, I feel that it is too easy to turn on, we don't have young kids around, but I would be worried that if we did, that they can easily turn on the oven.
                                                    by
                                                      • Recommended
                                                      Rating provided by a verified purchaser...
                                                      Rating provided by a verified purchaser
                                                      by
                                                      • Verified Purchase
                                                      Great overall range, wonderful size
                                                      We bought this for our new kitchen remodel and have been so happy with it. We love the 6 burners with excellent temperature control, the roomy oven, the options for convection baking, the proofing option.
                                                      by
                                                      Response from Cafe_AppliancesFeb 18, 2021
                                                      Hi Cwalsh - We are delighted to hear you're pleased with your decision to choose this Cafe range for your home. We're glad you are enjoying all the great features and options this range has to offer. We welcome you to the Cafe family! Vikki@Cafe
                                                        • Recommended
                                                        Reversible burners
                                                        I love that this stove has reversible burners so I can flip them and use my wok with tons of BTUs for great searing!!
                                                        by
                                                          • Recommended
                                                          Beautiful Range!!!
                                                          We just received and installed our beautiful 36" range. We just love the look and function of this range. Powerful BTU's make cooking a breeze. It also fits our largest baking sheets which is a plus, but the biggest plus is the pull out oven racks that make it easy on my back.
                                                          by
                                                          Response from Cafe_AppliancesFeb 16, 2021
                                                          Hi John home - Thank you for taking the time to post this wonderful review on your new Cafe range. Your opinion is not only important to us, it's also very helpful to other potential consumers who may be interested in this model range. We are thrilled you are happy with all of the great features this range offers including the high-BTU burners, large capacity oven and the roller rack. Thank you again and we truly wish you all the best! Vikki@Cafe
                                                            • Recommended
                                                            Showing 1-30 of 184 reviews