Hello SDChillaxin,
Thank you for choosing a Classic Accessories product. We are sorry to learn of your experience with the Veranda Pyramid Heater Cover. Our manufacturer’s warranty covers any defect in material or workmanship, so we encourage you to check and see if your purchase is within the warranty period. If it is we will gladly replace your product.
The quickest and easiest way is to visit our website at classicaccessories.com/warranty, then click on “Submit an Online Claim” option. Follow the easy, step-by-step instructions to complete the claim form. Thank you for the review, and we look forward to providing warranty assistance.