We are sorry to hear that you are not completely satisfied with your Coastal Shower Door product. From what you describe about the door being difficult to operate, it sounds like there is something that is not installed correctly. When properly installed, the door should not bind on the bottom sweep vinyl and it should be easy to open and close the door. We are also sorry if you missed any of the product information in the listing before making your purchase. Customers are encouraged to review all of the product documentation including the installation manual before ordering the any of our shower doors. The installation manual will detail the entire installation procedure and will also provide you with a list of included parts. If you haven't done so already, we encourage you to reach out to our team for further assistance at 1-800-874-8601 between 8am-5pm EST, Monday-Friday. Thank you for your feedback and for choosing Coastal Shower Doors.