I bought my mower in the spring, love the mower. I have used the bagger only three times and on the last time one of the clips that hold the cover broke making it useless. I should have listen to all the bad reviews.
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Response from CSOct 28, 2020
Hi Richk24. We're sorry to hear you haven't been satisfied with your Cub Cadet equipment. We do take our customers' opinions very seriously and the feedback we receive helps us build better products. This incident has been documented internally, and if you would like to discuss this problem further, please give us a call at 1-800-269-6215 and mention your Case # 06082658. Please let us know if there is anything else we can do for you.
Customer review from cubcadet.com
Oct 7, 2020
Top does not clip tight once the bags are in place
Top does not clip tight once the bags are in place
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Verified Purchase
Recommended
Oct 7, 2020
Have only used the mower for 2 months. My yard...
Have only used the mower for 2 months. My yard has many small nooks and crannies and the mower gets into these very well. I've also bought the grass catcher which is worked wonderfully. I cannot speak to the longevity of this more yet but thus far I'm extremely pleased with this mower.
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Verified Purchase
Oct 7, 2020
Works great. Met all expectations...
Works great. Met all expectations
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Verified Purchase
Oct 6, 2020
Save yourself
I bought this near the beginning of the season. I only cut 4 lawns, less than 1/4 acre each per week. As far as amount of grass that can fit in the bags its not bad. But that's about the only ok thing to it. The design is poor, and cheaply made. It will not bag wet/damp grass.
The way it connects to the mower is awful. I had to modify it by adding a few additional bolts and wingnuts to keep the chute attached to the mower deck. The bagger portion is cheap and tends to fall apart/unclip from the frame.
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Response from CSOct 7, 2020
Hello stan44. We are sorry to hear about your experience with this Double Bagger for 42- and 46-inch Decks. We would like to assist you with this issue. Please contact us at 1-877-428-2349 and mention case number 06025938 when you call. Thank you.
Customer review from cubcadet.com
Oct 4, 2020
Broke After 2 Uses - Not Worth $450
Like other reviewers, despite the reviews, I could not believe that a mower that would be as well built as the Cub Cadet ZT1 would have such a cheap and flimsy bagger. But - it is.
On the second use, the tabs broke off and now I can't close it and it is basically useless. I did bump up against my shed, but I can't imagine something that would be rendered useless after 2 uses.
Not sure what I am going to do now - I have a great mower without a bagger that I spent $450 on. If it was quality, the price would not have been a big deal, but . . .
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Response from CubCadetOct 5, 2020
Hello jhm245. We're sorry to hear you haven't been satisfied with your Cub Cadet equipment. We do take our customers' opinions very seriously and the feedback we receive helps us build better products. If you’d like to discuss your experience with us, you can give us a call at 1(877) 428-2349 and mention your case number 06020252 so we can help. Thank you very much.
Sep 25, 2020
Horrible - Didn't even last one season
We purchased our ZT1 and love the mower but this attachment is worthless! Made of cheap plastic and 6 pieces have already broken off. Held together with a bungee cord! Club Cadet should fix this!!!!
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Response from CSOct 7, 2020
Hello MJN1. We are sorry to hear about your experience with this Double Bagger for 42- and 46-inch Decks. We would like to assist you with this issue. Please contact us at 1-877-428-2349 and mention case number 06025981 when you call. Thank you.
Customer review from cubcadet.com
Sep 16, 2020
Piece of garbage
As with all the other reviews, this bagger lasted all of (maybe) 2 mows. Then the plastic clips started falling off everywhere and it couldn't hold together. What a waste of money.
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Response from CSOct 7, 2020
Hello SmellyCats. We are sorry to hear about your experience with this Double Bagger for 42- and 46-inch Decks. We would like to assist you with this issue. Please contact us at 1-877-428-2349 and mention case number 06025996 when you call. Thank you.
Customer review from cubcadet.com
Sep 12, 2020
High priced terrible bagger system
I bought my ZT2-50” August 1919. Also paid the $500 for the bagger, which I hate, it’s a pain to take off the shoot every time it plugs up, cover broke after first use. Waste of money for the bagger, but I love the mower!! Best mower I’ve ever owned and I’m 63.
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Response from CSOct 29, 2020
Hello, Putts. We're sorry to hear that you haven't experienced the level of quality that our customers deserve. Your situation has been documented internally and if you would like to discuss this further, please give us a call at 1-800-269-6215. Just mention your case number of 06089293 and we would be more than happy to assist you. We appreciate you taking the time to share your experience.
Customer review from cubcadet.com
Sep 10, 2020
Bagger is terrible
I bought the bagger at my local cub cadet dealer along with a zt1 mower. Love the mower, hate the bagger. I have used the bagger twice and it has broken twice. The plastic clips on the one side break as soon as you let go of the lid after opening it. The dealer has replaced the piece twice. I definitely wouldn’t recommend the bagger
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Response from CubCadetSep 11, 2020
Thank you for bringing this situation to our attention. First and foremost, we would like to apologize for any inconvenience this may have caused. If you would like to discuss this problem further, please contact us at 1-800-269-6215 and mention Case # 05939329.
Sep 8, 2020
Set up was not bad getting out of pallet was not very easy. Mower cut lawn very well. Still lear...
Set up was not bad getting out of pallet was not very easy. Mower cut lawn very well. Still learning not to tear grass up on turns. Ride is very good. Bagger system works well. Was easy to install. Have mowed my lawn 8 times so far cut time in half from my 33 inch walk behind cub cadet can’t wait for the leaves to drop to see how it does with them.
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Verified Purchase
Recommended
Sep 2, 2020
Very easy to operate. Zero turn means exactly that, zero...
Very easy to operate. Zero turn means exactly that, zero turn. It cuts the lawn in a very even pattern. The bagger takes a while to fill up, so you can cut a couple of yards before you need to empty it.
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Verified Purchase
Sep 1, 2020
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Verified Purchase
Recommended
Aug 27, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Aug 26, 2020
We are having an issue that may be due to...
We are having an issue that may be due to a defect. The plastic lid top has a warp in it that is inhibiting the proper closure of the lid. We are requesting that someone from home depot call us for that we can fix the problem.
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Response from CubCadetAug 27, 2020
Hello SHAYLAR. We're sorry to hear you haven't been satisfied with your Cub Cadet equipment. We do take our customers' opinions very seriously and the feedback we receive helps us build better products. If you’d like to discuss your experience with us, you can give us a call at 1(877) 428-2349 and mention your case number 05899581 so we can help. Thank you very much.
Verified Purchase
Aug 26, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Aug 25, 2020
Bagger assy was easy to install. Glad it kept the towing hook-ups. Does a great job of cleaning u...
Bagger assy was easy to install. Glad it kept the towing hook-ups. Does a great job of cleaning up the grass. Know it will do good this fall with leaf cleaning.
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Verified Purchase
Recommended
Aug 25, 2020
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Verified Purchase
Aug 20, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Aug 18, 2020
Garbage
One season the lid already broke. Clippings fly everywhere and had to clamp the closed due to the fact it comes in done while mowing. Biggest pile of junk
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Response from CSOct 7, 2020
Hello Dandan. We are sorry to hear about your experience with this Double Bagger for 42- and 46-inch Decks. We would like to assist you with this issue. Please contact us at 1-877-428-2349 and mention case number 06026011 when you call. Thank you.
Customer review from cubcadet.com
Aug 17, 2020
Absolute Junk - Cheap Plastic
Hard to believe Cub Cadet would produce such a piece of junk as an accessory to the very successful new Z1 line of mowers. This product is flimsy at best, lacks any real structural support on the bagger shell and the tube material is very thin. This is my second zero turn mower from Cub Cadet. My last one was a 2012 RZT and the bagger was made of a very heavy solid shell with a metal frame and structure which was made to withstand normal use. This new bagger requires you to treat it with velvet gloves, consists of multiple thin pieces of plastic and can snap in a second due to no support mechanism for the lid when it is opened and the tabs being so thin. Highly disappointed in both Home Depot for selling this junk and for Cub Cadet for robbing customers of $450+ for something that clearly costs about $25 to manufacturer.
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Response from CubCadetAug 18, 2020
Hello. We're sorry to hear that you haven't experienced the level of quality that our customers deserve. Your situation has been documented internally and if you would like to discuss this further, please give us a call at 1-800-269-6215. Just mention your case number of 05874993 and we would be more than happy to assist you. We appreciate you taking the time to share your experience.
1 found this review helpful
Aug 15, 2020
pos
k couldn't be more disappointed in a product the cheap plastic top broke the very first time I used it so obviously it won't last for years to come with a $500.00 price tag i was expecting a quality product very disappointing
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Response from CubCadetAug 17, 2020
Hello mike. We're sorry to hear you haven't been satisfied with your Cub Cadet equipment. We do take our customers' opinions very seriously and the feedback we receive helps us build better products. If you’d like to discuss your experience with us, you can give us a call at 1(877) 428-2349 and mention your case number 05872984 so we can help. Thank you very much.
1 found this review helpful
Aug 14, 2020
Product is great but the customer service sucks
Product is great but the customer service sucks
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Response from CubCadetAug 17, 2020
Hello GoodpayingCustomer. We're sorry to hear you haven't been satisfied with your Cub Cadet equipment. We do take our customers' opinions very seriously and the feedback we receive helps us build better products. If you’d like to discuss your experience with us, you can give us a call at 1(877) 428-2349 and mention your case number 05872925 so we can help. Thank you very much.
Verified Purchase
Recommended
Aug 14, 2020
Grass chute kept clogging up....
Grass chute kept clogging up.
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Response from CubCadetAug 14, 2020
Hello, William. We’re very sorry to hear that you’ve had trouble with your equipment. We spend countless hours testing to ensure we deliver you a reliable product, so we appreciate you letting us know about this problem. We have documented this issue. If you’d like to discuss this with us further, please give us a call at 1(800) 269-6215 and mention your case number of 05868580 so we can make this right.
Verified Purchase
1 found this review helpful
Aug 14, 2020
Slides easily when cutting on an incline making it difficult...
Slides easily when cutting on an incline making it difficult to keep balance on the mower.
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Verified Purchase
Aug 6, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Aug 4, 2020
I really enjoy my new mower. Cuts evenly and smooth....
I really enjoy my new mower. Cuts evenly and smooth. I have run a John Deer but I prefer the Cadet
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Verified Purchase
Aug 4, 2020
Double bags do not seal well around attachment throwing grass...
Double bags do not seal well around attachment throwing grass clippings everywhere.
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Response from CubCadetAug 4, 2020
Hello HomeDepotCustomer. We're sorry to hear you haven't been satisfied with your Cub Cadet equipment. We do take our customers' opinions very seriously and the feedback we receive helps us build better products. If you’d like to discuss your experience with us, you can give us a call at 1 (877) 428-2349 and mention your case number 05825237 so we can help. Thank you very much.
Verified Purchase
1 found this review helpful
Aug 4, 2020
Top quality Mower, does everything and more that I expected....
Top quality Mower, does everything and more that I expected. Service from Home Depot was great. Very happy with the service and the product.