Hello, we thank you for leaving a review. With a rating of 3 Stars, we feel that something wasn't right about the product, or the experience you had with the product didn't meet your expectations. As a company, we value input from customers and, whether good or bad, we learn more about how customers use our product. So with a review of 3 Stars, and no explanation or comments as to why you left that rating, we can't improve the product, or improve the customer experience with that product. If you have feedback that you'd like to share with us, we would like to hear from you. Please contact our Customer Service line at 678-455-5188 (8am - 4pm M-F, ET). We value all feedback and, in some cases, have developed new products based on user-feedback alone! So you never know...you may help us develop a new process, or new product. Thank you.