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Customer Reviews for Fiberon 36 in. x 3.5 in. ArmorGuard Regency White Composite Stair Railing Kit

Internet #308187424

Model #SEC19 RWS 6KD HW

Store SKU #1004121272

  • Includes top rail, bottom rail, crush block and 11 balusters
  • Made of composite for enhanced durability
  • Rail measures 72 in. L

Customer Reviews

  • 4.2
    out of 52 reviews
  • 91% recommend this product
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Showing 1-30 of 52 reviews
Good railing system for the price
The only issue I have had is with short lengths of railing sections (9 or 10 “). If you choose to use one baluster the opposite sides of the railing will show the holes for the other balusters a little. If you choose to use two baluster spacing on a short section of railing the mounting brackets will hit into the baluster preventing proper placement of the mounting bracket. You will be forced to lcut the tip of the mounting bracket off which in turn you will loose one screw hole.
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Response from Fiberon SpecialistOct 17, 2022
Thank you for your review and for providing your feedback. If you have additional short runs that may run into this issue, for security reasons, it would be preferable to notch the baluster at the top to insert around the bracket rather than modifying the bracket, depending on how much the bracket overlaps the hole. FiberonHomeDepot
    • Recommended
    1 found this review helpful
    Good product, but packaging is not very good. There are lots of scratches on the finish of the main pieces, even though they were in the undamaged plastic wrap. This was the same on the straight rails I purchased. The customer is happy, but I will choose a different product next time
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    Response from Fiberon SpecialistMay 9, 2024
    We appreciate your valued feedback and will gladly address any product concerns you have in the future. We do not expect this to be standard representation of the quality products we offer. FiberonHomeDepot
    • Verified Purchase
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    • Verified Purchase
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    • Verified Purchase
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    • Verified Purchase
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    • Verified Purchase
    Doesn't bring rail end covers....
    Doesn't bring rail end covers.
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    Response from Fiberon SpecialistJun 8, 2023
    Thank you for your feedback. The rail kits are designed for use between posts as both ends need to be mounted directly into structural member for safety. FiberonHomeDepot
    • Verified Purchase
    Great railing system- reasonably priced too....
    Great railing system- reasonably priced too.
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    Response from Fiberon SpecialistMay 4, 2023
    Thank you for your review and for sharing you find our railings to be a good value! FiberonHomeDepot
    • Verified Purchase
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    • Verified Purchase
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    • Verified Purchase
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    • Verified Purchase
    A little pricey since it is three times longer than...
    A little pricey since it is three times longer than I needed for a single step railing. I could have used the left-over railing and elongated the post holes if the brackets were available separately
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    Response from Fiberon SpecialistOct 21, 2022
    Thank you for your review and the hardware for the stairs is available separately on HD.com, SKU #308329492 FiberonHomeDepot
    • Verified Purchase
    Great railing.
    I really like this railing. It’s strong and solid.
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    Response from Fiberon SpecialistAug 11, 2022
    Thank you for your review and for sharing how strong and sturdy our railings are! FiberonHomeDepot
    • Verified Purchase
    • Recommended
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    • Verified Purchase
    I had been concerned about the condition of my all...
    I had been concerned about the condition of my all wood railing which I designed and installed on a small deck 12 years ago. It needed a new paint job... again ,but I noticed the wood in full sun was not going to like being painted, or the paint wouldn't like the wood. I shopped for a solution and found the Fiberon kits at Home Depot. Install was very easy and looks great. No more painting!!
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    Response from Fiberon SpecialistJul 13, 2022
    Thank you for your review and we are happy we could offer you a great looking product that you will never have to spend time painting ever again! FiberonHomeDepot
    • Verified Purchase
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    • Verified Purchase
    Great product and very durable...
    Great product and very durable
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    Response from Fiberon SpecialistJul 8, 2022
    Thank you for your review and for sharing how durable our railings are! FiberonHomeDepot
    • Verified Purchase
    Some of the rail kits don’t come prepackaged with the...
    Some of the rail kits don’t come prepackaged with the rail clips to mount rails to the post, the 4x4 stair post inserts don’t fit the standard post sleeve. To brands where mixed in with another brand. Home Depot and the composite companies need better information if you buy certain items you need other and not to mix unlike brands.
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    Response from Fiberon SpecialistMay 6, 2022
    Thank you for your review and we apologize if you experienced some frustration with the incompatibility of the Fiberon and Veranda post mounts and sleeves. We do not package hardware in the line rail kits so the hardware can be chosen either for flat to post or angle mount to corner applications, but the hardware is included on the stair rail kits as only one option is available. FiberonHomeDepot
    • Verified Purchase
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    • Verified Purchase
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    • Verified Purchase
    Fiberon regency stair rails angle limitations
    I would have given the rating five stars but after installing two sets of stair rails and seeing that they weren't able to meet the angle of the stairs , they get three stars. I had to search on the Fiberon website to see if there was any limitations on the angle this set of stair rails could accommodate. Sure enough , after searching a little bit , I found that this particular model ( regency) could accommodate 30° - 36° . The stairs I was working on was 40 ° . It would be beneficial and much less frustrating if this was on the label of the package in plain sight , not buried in the technical writings on Fiberon's website. I am a carpenter of 35 years and I made them work in my particular case. I don't know how the average homeowner would have made this work , if at all.
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    Response from Fiberon SpecialistDec 31, 2021
    Thank you for your review and we are sorry the railing would not work for your application. We are limited by current building code standards to a 32 degree railing and can only offer limited flexibility. The range for the stair railing slope is included in the installation instructions in the kit, but we will forward your feedback to our marketing team for consideration on the package. FiberonHomeDepot
    • Verified Purchase
    Not happy with screws
    This is a good product, but Fiberon needs to be called out on the sub-quality screws they supply. Over and over again, even with fresh points, the Philips head would strip out. Very aggravating. No need to skimp on screws!
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    Response from Fiberon SpecialistNov 30, 2021
    Thank you for your review and for your feedback. Pre-drilling the holes with a 5/32" drill bit will usually assist with preventing the screws from stripping, but we are providing your feedback to our purchasing team for review. We apologize for any inconvenience. FiberonHomeDepot
      • Recommended
      Product is OK but could me much better. Cutting with...
      Product is OK but could me much better. Cutting with a good chop saw and it still chips finish sometimes. Brackets to hold rails are cheap and weak, they should be metal this would help draw rail closer to post as it is now plastic just bends, very poor connection. There really should be sleeve connections to account for mistakes or just expansion and contration, butt joining is horrible wat to connect rails. And if there is a difference between top and bottom rail…how can you tell. Bottom rail should be much stronger than top rail.
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      Response from Fiberon SpecialistNov 8, 2021
      Thank you for your review and we apologize if the railings did not meet expectations. We recommend using a minimum 32-tooth carbide-tipped saw blade that is up to speed prior to cutting for a clean finish to the cut. The rails should be cut to fit tightly between the posts, but the brackets can pull up to a 1/16" gap if short. We do offer products with a choice of a sleeve bracket or a concealed bracket underneath. The use of the concealed hardware for the Regency makes it a popular choice for those who wish to install a deck board on top for a cocktail rail, which cannot be achieved with a sleeve bracket. We do appreciate your feedback. FiberonHomeDepot
        1 found this review helpful
        This railing was easy to assemble and very beautiful style....
        This railing was easy to assemble and very beautiful style.
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        Response from Fiberon SpecialistNov 4, 2021
        Thank you for your review and for sharing how easily a project can be beautifully upgraded. FiberonHomeDepot
          Matched my other deck perfectly...
          Matched my other deck perfectly
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          Response from Fiberon SpecialistAug 27, 2021
          Thank you for your review and we are happy to hear everything was a match to your previous project! FiberonHomeDepot
            This was easy to install and looks great...
            This was easy to install and looks great
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            Response from Fiberon SpecialistAug 16, 2021
            Thank you for your review and for sharing how easily a project can be upgraded to whole new look! FiberonHomeDepot
              Very happy with the look and installation!...
              Very happy with the look and installation!
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              Response from Fiberon SpecialistJun 27, 2021
              Thank you for your review and we are pleased we could offer you a product that you are happy with! FiberonHomeDepot
              • Verified Purchase
              Much more difficult to install then expected, and stair...
              Much more difficult to install then expected, and stair railing kit was no different then rail kit with the exception of the hinges. Not very good instructions
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              Response from Veranda SpecialistJun 25, 2021
              Thank you for your review and we are sorry if you experienced difficulty with your railing installation. We would ask you to contact us at 800-230-7547 so we may gather feedback on how to improve the instructions and our customers' experience. VerandaFiberon
              • Verified Purchase
              Rating provided by a verified purchaser...
              Rating provided by a verified purchaser
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              Response from Fiberon SpecialistMay 5, 2021
              Thank you for taking the time to provide your rating! FiberonHomeDepot
              • Verified Purchase
              We chose this railing system because it was in stock. It does not offer covers for installation h...
              We chose this railing system because it was in stock. It does not offer covers for installation hardware which provides a sleeker finish. Installation instructions were easy to follow. There are multiple you tube videos available, and will be helpful for installing the stair railing.
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              Response from Fiberon SpecialistMay 10, 2021
              Thank you for your review. We do offer different profiles of railing; some with the sleeve covers and some without, so the customer can choose the option that looks the best to them. Some customers do prefer a more concealed hardware like the Regency so it does not distract from the overall appearance, while others prefer the capped end to conceal the railing cuts. FiberonHomeDepot
              • Verified Purchase
              Showing 1-30 of 52 reviews

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