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Customer Reviews for GE 30 in. 5.3 cu. ft. Freestanding Electric Range in White

Internet #206942913

Model #JB645DKWW

Store SKU #1005547953

  • Dual-Element Bake produces even results for tastier foods
  • Self-Clean oven cleans the oven cavity without scrubbing
  • Large storage drawer stores pots, pans and other kitchen items

Customer Reviews

  • 4.6
    out of 14,172 reviews
  • 91% recommend this product
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Showing 1-30 of 14,172 reviews
Oven Stopped Working After 1 Year
This is our first glass top range. My wife and I have been pleased with it until this happened. It was purchased on 10/10/2022 from our local Home Depot store and delivered to our home. There were no issues with Home Depot. We support and are pleased with our local store. After cooking a 10 lb. turkey for our 2023 Thanksgiving meal, the oven would not heat up the next day. I also recall there being a slight electrical odor for a second or so on Thanksgiving Day, but nothing persistent or obvious to others in the kitchen. I checked my store receipt for the date of purchase and read the warranty information which said it was good for 1 year. We are a little over a month out of the warranty period. I tested the safety switches and heating elements and everything was good. I then inspected the control board and saw that one of the relays was burnt at a wire connection point. I researched the cost of a replacement board, they were between $125.00 - $250.00, so I decided to replace the relay. I found a relay for $12.98, unsoldered the bad relay and soldered on the new one. The oven is now working once again. I hope it was just the relay that caused this to happen and not some other issue that led up to it failing. Time will tell. Perhaps GE would have repaired it if I called them and complained since it was so close to the warranty expiration period. This issue might be something they are already aware of. I hope it holds up moving forward. Does not meet expectations. I have used GE appliances in the past and have had good luck with them.
by
Response from GE AnswersJan 11, 2024
Hello - Thanks for sharing your review. We're glad to hear that you were able to resolve the problem with your range. Feel free to reach out to us in the future if you ever need assistance. Thanks for being part of the GE Appliances family. Best wishes! -Don@GEAppliances GE_Appliances
    • Recommended
    3 found this review helpful
    Great feature to my kitchen
    Love my new stoves The installation process was quiet and easy
    by
      • Recommended
      Love it easy to use
      Perfect great right out the box per love GE and it glad to be able to still get white appliance
      by
        Beautiful Stove
        We just had the GE stove installed today after having had a GE Microwave installed 3 months ago and we really loved that performance. We love GE products
        by
          • Recommended
          glass stovetop
          Marks showing up from "under" the glass. At first I thought it was on the surface. And thought it might be the pans I was using . This is not the case.
          by
          Response from GE AnswersJan 22, 2024
          Hey there - we apologize for the inconvenience you're facing with the marks on your glass stovetop, as we certainly understand wanting our appliances to look their best. For guidance on removing these marks, we recommend searching for the article titled "Electric Range & Cooktop - Glass Cooktop Cleaning Instructions" on our GE Appliances website in the Support section. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out - we’re here to help. Take care. Lauren@GEAppliances GE_Appliances
            1 found this review helpful
            Great features
            We’ve always trusted GE products. Have never been dissatisfied ever. Love our new electric glass. Top range.
            by
              GE appliance are top of the line for us
              We now have a new GE Microwave and new GE smooth top range in White which now maker our kitchen like new.
              by
                • Recommended
                Great Glass Top Electric Range
                This new GE range is a small upgrade i.e. a few extra features to the GE range that I had for 17 yrs. I have no complaints and like this range. I hope I get 17 yrs out of this new one!
                by
                  Features I eanted
                  I wanted s stove with basic features. This one is an excellent choice for me. Easy to operate.
                  by
                    • Recommended
                    Poor quality
                    Back burner fell down inside within first 3 months. Top glass stains easily and is already showing signs of wear. The stove is under warranty but GE was very difficult to contact re: repair and they are charging a $120 "trip fee" for coming out to repair this stove even though its still under warranty. Very disappointed in GE and I won't be buying another appliance from them after this.
                    by
                    Response from GE AnswersDec 11, 2023
                    Hello- We are very sorry to hear you've had this experience. This is not what we expect and apologize for the issues you've had with trying to reach us. We'd like to recommend contacting us in a private message via Facebook. We'd like to have an opportunity to help you with this. Thank you! Joyce@GEAppliances GE_Appliances
                      Hope you like cleaning
                      Sets off fire alarm even though nothing burning- oven clean. Top looks dirty all the time. I’d rather have an old electric from the 80s.
                      by
                      Response from GE_AppliancesDec 12, 2023
                      Hi - We appreciate you taking the time to share your experience with your GE Appliances range and apologize for your disappointment and frustration. Depending on the proximity and sensitivity of your smoke alarm, it is possible for it to sound when cleaning the oven or when baking or broiling at a high temperature. After reviewing the photograph you included, we recommend you follow the cleaning instructions found on page 21 of the owner's manual to remove any cleaning products that have remained on the glass surface - https://products-salsify.geappliances.com/image/upload/s--j-7tYfPG--/mk0cnzvojbth5rv6mk4s.pdf - Using a dry cloth or paper towel remove all cleaning cream residue. While there is no need to rinse, it is important that you do not heat the cooktop until the cream has been cleaned off. Otherwise, the cooktop may appear streaked or as if it's covered by a film. We do hope this is helpful and wish you all the best! Vikki@GEAppliances
                        Smooth look
                        Great looking product so far works great. Love the stainless steel
                        by
                          • Recommended
                          Great Features
                          The newly sophisticated look of this product (black smooth top stove) gives me positive vibes about cooking. This appliance is so modern, works effectively and cooks my meals like a pro. I love it!
                          by
                            • Recommended
                            Beautiful range
                            Just installed in our kitchen and so far so good I really like the way it looks and we haven't had enough cook time with it yet to leave a complete review but so far so good
                            by
                              Love my stove
                              Exactly as described. Delivery was top notch from Jose and Ronnie
                              by
                                Stopped getting hot
                                2 months in and everything suddenly stopped working. Clock is on but nothing gets hot. Complicated electric issue. Resetting breaker did not fix the issue
                                by
                                Response from GE_AppliancesDec 1, 2023
                                Hello, We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your range oven is not heating and this is certainly not normal operation nor the quality that we expect. We have an excellent team of service providers, and we are confident they can accurately diagnose and repair the issue at hand. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm If you have any further questions or concerns, please let us know. -Charlie@GEAppliances
                                  Great Cakes
                                  I love my GE oven. Bakes the perfect cake. Evenly cooked products. Love the flat top for easy cleaning.
                                  by
                                    The Ol’ Workhorse
                                    Everything you need it to be. Durable and reliable.
                                    by
                                      • Recommended
                                      Best purchase
                                      Happy with my purchase, easy to clean glass top. I baked chicken in it using bake and then broil at the end and it turned out amazingly delicious. The oven light is bright enough to see inside.
                                      by
                                        Nice sleek look!
                                        I love the sleek style of this stove and its many features.
                                        by
                                          • Recommended
                                          Love ge products very reliable
                                          Ge makes great products. We replaced our old ge stove with a new one even though the old one still works we change colors in our kitchen from white to black and wanted the same reliability as the old stove.
                                          by
                                            Great Addition to our Kitchen Classroom!
                                            These ovens have been a great addition to my Family and Consumer Sciences kitchen classroom! Our district purchased three! The kids love the glass top surface because it is so easy to clean. The black color is sleek, and all of the buttons are user friendly, even for 7th and 8th graders!
                                            by
                                              • Recommended
                                              ?!!
                                              Looks like a good model. The description was it was all black but ended up with brushed aluminum control panel.
                                              by
                                              Response from GE_AppliancesOct 31, 2023
                                              Hello, Thank you for choosing GE Appliances for your home. We are really sorry to see that control panel is not black and we're here to provide assistance. Know that an agent will be reaching out by email to provide a better service to you. Please feel free to keep an eye out for that and get back to us when you can. Your concerns are deeply appreciated. -Charlie@GEAppliances
                                                Great price
                                                The best product quality easy to use Mi beats rango
                                                by
                                                  Glass top broke after 19 months of use
                                                  We purchased this stove in December 2021, did not begin use until March 2022. Glass stove top cracked during cooking October 2023. The product warranty is only one year however a Certified GE Technician confirmed the crack was due to a flaw with the glass. Based on other reviews this is not the first time this has occurred.
                                                  by
                                                  Response from GE AppliancesOct 28, 2023
                                                  Hello, Thank you for taking the time to leave a review. We are truly sorry to hear that the glasstop on your GE Appliances electric free-standing range cracked during use, as this is certainly not normal operation, nor the quality that we expect. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. Thank you for your review! -Devin@GEAppliances
                                                    My beautiful range has all the bells and whistle’s
                                                    I was so happy to see my new stove arrive. In no time they had it installed and I’m so happy with it.. it’s beautiful
                                                    by
                                                    Response from GE AppliancesNov 2, 2023
                                                    Hello there, We're so glad to hear that you love your new range. Thank you so much for choosing GE Appliances for your home. This unit is simple to use and gets the job done. We agree that it's a beautiful appliance! Enjoy it! - Tierra@GEAppliances
                                                      • Recommended
                                                      Great product for the price
                                                      I had one like it in iowa and really liked it. It works well for me.
                                                      by
                                                        • Recommended
                                                        Love it!
                                                        Love it! Works great and installation was perfect.
                                                        by
                                                          • Recommended
                                                          This is your sign! Do not buy.
                                                          I read the reviews that mention the poor quality of the glass cooktop. Once broken a replacement cooktop is 800$. Your protection plan will not cover this. Do not be like me and buy this product thinking it won’t break. We now have a completely unusable cooktop.
                                                          by
                                                          Response from GE AnswersOct 23, 2023
                                                          Hello - thanks for taking the time to write a review. We’re sorry to hear of the issues you experienced with your cooktop, as we can certainly understand your disappointment. Your honest feedback will be shared with our engineering and design teams so they may work towards improvements for future products. If there is anything we can help with moving forward, please don’t hesitate to reach out. Kind regards. Lauren@GEAppliances GE_Appliances
                                                            13 found this review helpful
                                                            5 Stars, No Regrets
                                                            Works great, cleans easy, nothing negative to report!
                                                            by
                                                            Response from GE_AppliancesOct 26, 2023
                                                            Hi! Thank you for taking the time to leave us a review. We are elated you are loving your new range and its performance. This is such a beautiful model with many great cooking features that we are happy to hear you're enjoying. We are honored to have you as a part of the GE Appliances family, and we hope you continue to enjoy your range for many years to come. Happy cooking! - Adrian@GEAppliances
                                                              • Recommended
                                                              Showing 1-30 of 14,172 reviews

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                                                              Cooktop Surface Type

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                                                              Cleaning Type

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