Customer Reviews for GE 30 in. 6.6 cu. ft. Slide-In Double Oven Electric Range in Stainless Steel with True Convection

We want to assist you with your cooktop. We recommend cleaning it with an approved cooktop cleaner like Weiman's or CeramaBryte Ceramic Cooktop Cleaner. We recommend taking a look at the link below for some helpful tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16244 The type of cookware you use on a radiant smooth glass cooktop can affect how it performs. We recommend using medium or heavy-weight cookware to get the best cooking performance from the cooktop. Flat Bottom that matches the diameter of the cooktop surface and is made up of stainless steel are essential for good cooking performance since the bottom of the pan needs to touch the glass for the best heat transfer. Pans with rounded, curved, ridged, or warped bottoms are not recommended.

This is not something we ever expect to happen. We recommend taking advantage of your warranty. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm

Hello, We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your cooktop stopped working. For the best assistance with this, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm We're confident our service team will be able to provide a resolution. We appreciate your patience. -Charlie@GEAppliances

Hello, Thank you for taking the time to provide feedback, and express your concerns regarding your new GE Appliances slide-in double-oven range. We are sorry to hear that you noticed a small scratch on your glasstop. Before using the glass cooktop for the first time, we recommend cleaning it with an approved cooktop cleaner like Weiman's or CeramaBryte Ceramic Cooktop Cleaner. This helps protect the cooktop and makes cleanup easier. Daily use of this cleaner will also help keep the cooktop looking new. Use of sponges or cleaners other than those recommended can result in damage to the cooktop. Normal Daily Use Cleaning: - If using the cream version of CeramaBryte® Ceramic Cooktop Cleaner (WX10X300), shake the cleaning cream well and apply a few drops directly to the cooktop. If using the spray version of CeramaBryte® Ceramic Cooktop Cleaner (WX10X391), spray a small amount on the cooking surface. - Use a paper towel or CeramaBryte® Cleaning Pad (WX10X350) to clean the entire cooktop surface. - Use a dry cloth or paper towel to remove all cleaning residue. There is no need to rinse; however, it is important that you do not heat the cooktop until the cream has been cleaned off. You can purchase the CeramaBryte cleaning kit on our parts store website at the link below: https://www.geapplianceparts.com/store/parts/spec/WB64X5027?SpecType=SpecType We're also sorry to hear that you would prefer a way to adjust the temperature when using Proof. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this range has to offer. Thank you for your review! -Devin@GEAppliances

Hi, This double oven range looks amazing in your kitchen! We're so glad you're enjoying both the appearance and quality cooking performance of this unit. It's a pleasure having you in the GE Appliances family and we appreciate the review. All the best! -Sylvia@GEAppliances

Hello - Oh no, we're sorry to learn that your oven is still so hot after it's been turned off for 30 minutes. While it is normal for heat to escape and the unit to be slightly hot, know that you have a one-year warranty with us that we encourage you to take advantage of by calling 1-800-432-2737. One of our great technicians would be happy to ensure that your range is working properly. Reach out to us on social media if you have additional questions. -Kacie@GEA

Hey there – Thank you for taking the time to leave us your honest feedback. We’re sorry to hear that this range has not met your expectations. We understand how disappointing it is to have a new product that does not perform as we hope. We strive to provide quality products, yet we understand there is always an opportunity to improve. We will share your experience with our quality team so we can consider these things moving forward. We’d like the opportunity to help with your cooktop. Please reach out to us on social media so we can gather some additional information. We look forward to helping you soon. -Kacie@GEA

Hi there – We’re sorry to hear that you purchased this unit by mistake because it was advertised as having air fry. We understand how disappointing it is to have a new product that doesn’t have the features we expected. Please know that this unit has convection bake. It is like air fry, and we are sure once you try it you will enjoy it immensely. Convection baked foods are evenly cooked and browned, often in less time or with a lower temperature. Good results come through convection baking, even when using multiple shelves at once. Convection roasting provides the same results as using a rotisserie. Reach out to us directly if you have any questions about this convection bake feature and thank you for choosing GE Appliances for your home. -Kacie@GEA

Hi there - We regret to hear that you're not completely satisfied with your new range and that you were told this unit had air fry. This model does have convection, but not air fry. We encourage you to reach out to your local Home Depot for the best resolution to this matter. They will be able to answer your questions or transfer you to someone who can. Thank you for choosing GE Appliances for your home. let us know if you have additional questions about this unit. -Kacie@GEA

We truly appreciate you taking the time to reach out to us with your review of your new range. We're so sorry that you have experienced difficulty with its air fry feature and truly understand your frustration. We do have a solution for this, though, and one of our agents will be following-up with you via email so we can get this taken care of for you. Thank you for your patience as we continue to work through this. -Chris@GEA