Customer Reviews for GE Profile 5.3 cu. ft. High-Efficiency Smart Top Load Washer in Diamond Gray with Built-in Alexa Voice Assistant

This is something we want to help out with. We recommend getting one of our approved technicians out to check everything. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).

Thank you for the feedback regarding your new washer. Your comments are extremely important to us and will be considered by our product design team. We're glad to hear that the unit washes well!

We are thrilled to hear that the washer gets the job done efficiently and that you are happy with the performance that it provides.

This is not the experience we expected to you have with your new washer. We recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737. We hope you allow us to work hard to earn your trust again.

Hey there - We sincerely apologize for the frustrating experience you've encountered with both your washer and dryer. This is certainly not the level of quality and performance we aim to deliver with our products, and we understand your disappointment. We appreciate your patience in allowing us to address these issues under warranty, and we hope that the repair service resolves the problems you've been facing. However, if the issues persist or if you require further assistance, please don't hesitate to reach out to us on social media. We are committed to ensuring that your appliances meet your expectations and regaining your faith in our brand. Thank you for bringing this matter to our attention, and we look forward to assisting you promptly. -Kacie@GEAppliances

Hello- We are very sorry to hear you are unhappy with your washer and would like to help. Please view the following troubleshooting link that will show normal sounds: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061&_ga=2.40488098.1605635553.1707162198-746032434.1701212092&_gac=1.37431316.1706104134.EAIaIQobChMI8fTj_N_0gwMVtGdHAR0KywgVEAAYASAAEgK6gfD_BwE We would like to look into this for you and will be reaching out via email soon. Thank you for your patience in waiting to hear from us. Joyce@GEAppliances

Hello, We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your washer is louder than anticipated. There are a few noises heard when the washer is in use. We recommend taking a look at the link below for normal sounds: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894 Please take a look at this link for more information regarding smart dispenser technology: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35643 We truly appreciate you making GE Appliances part of your home. We hope you enjoy this fantastic unit for many years to come. -Charlie@GEAppliances

Hi there - We sincerely apologize that your washer hasn't met your expectations, and we understand your frustration with the noise and performance. We recommend checking our GE Appliances website for an article called "Top Load Washer - Normal Sounds," which provides insights into typical sounds the unit might make during operation to ensure it aligns with our specifications. You can view that here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061&_ga=2.114378370.406955610.1706362171-110187149.1693495059. If you find any concerns or if the issues persist, please take advantage of your warranty by contacting our GE Appliances Consumer Service at 1-800-432-2737. We're here to assist you and address any further needs or questions you may have. -Kacie@GEAppliances

Hi - While we appreciate you taking the time to share your insights, we are deeply sorry to hear you are not pleased with your Profile washer and apologize for your disappointment. If you have not done so already, we encourage you to call 1-800-432-2737 to schedule an appointment with GE Appliances service to have your washer checked. We are confident our service team can help and hope we can restore your faith in our brand. Wishing you all the best! Vikki@GEAppliances

Hello! Thank you so much for choosing GE Appliances for your home. We're so sorry to hear that the Smart Dispense is not working, the temperature seems incorrect, and that the load is continuously becoming unbalanced. We want to help. Troubleshooting for the water temperature can be found on Page 22 of the Manual linked below. We also recommend taking a look at page 11 to ensure the Smart Dispense feature is turned on and detergent has been added correctly: https://products-salsify.geappliances.com/image/upload/s--C13VjCP9--/a5588f65a5c9f2b687337741707abdac620ca3bc.pdf?_ga=2.181982503.1691161897.1704460197-1970901046.1702412400&_gac=1.208268710.1704481627.EAIaIQobChMImK_pz_jGgwMVTllHAR3rog51EAAYASAAEgKEtfD_BwE If you are still having issues with the machine after troubleshooting we recommend scheduling service. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or scheduling online at the link below: http://www.geappliances.com/ge/service-and-support/service.htm We hope that this helps! Please let us know if you have any additional questions, we are here for you!

Hello - To best address your delivery concerns, please contact our HD.com customer service department at 800-430-3376 any day between 6 a.m. and 2 a.m. EST, or call your local store. Take care. -Don@GEAppliances

Hi there - Thanks for bringing this to our attention. We hate to hear that you're disappointed in your experience with this washer. Most large comforters and blankets will wash properly in our washers, as long as the comforter/blanket fits below the balance ring of the washer tub and is not stuffed in the tub tightly. If you notice your washer rocks back and forth on the floor, we recommend that you review the "Location of the Washer" section on pg. 18 of the owner's manual to ensure that your install location does meet the installation requirements to help with the balance situation: https://images.thdstatic.com/catalog/pdfImages/08/0828089a-c7c2-4d21-9c9e-c3e82400bab6.pdf. If the issue persists, you're welcome to schedule a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737. We hope you allow us to work hard to gain your trust again in the future. Kind regards. -Don@GEAppliances

Hello - Thank you for taking a moment to connect and share your review. We're incredibly sorry to hear about the issues you've come across with this washer. That is not the experience we are aiming for. We're going to be forwarding this information over to our production team for review. This will allow them to review and look for potential improvements we can make for our models going forward. Again, we're so sorry that we've let you down and we appreciate your comments. Let us know if you ever have any questions, we're always happy to help. - Jonathon@GEAppliances

Hello, We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your washer is not working after the update and we're happy to help. If your washer is not turning on we recommend hard resetting the appliances by either unplugging it or flipping the breaker off for 2-3 minutes then turning it back on. If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm We hope you are able to get this resolved quickly. If you have any additional questions or concerns, please feel free to reach out to us. -Charlie@GEAppliances

Hello - We're deeply sorry to hear about the issues you've encountered with your washer. It's incredibly frustrating when a new appliance malfunctions, especially as you've owned it for two months. We strongly encourage you to take advantage of your one-year warranty with us by calling our GE Appliances Consumer Service at 1-800-432-2737. One of our great technicians will gladly get your washer working as it should. Know that you can send us a message on social media if you have additional questions or need further assistance. -Kacie@GEAppliances