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Customer Reviews for Galanz 12 cu. ft. Top Freezer Retro Refrigerator with Dual Door True Freezer, Frost Free in Black

Internet #308725261

Model #GLR12TBKEFR

Store SKU #1004125163

  • Adjustable temperature control system allows for personalized use
  • Removable shelves allow for personalized use
  • Dedicated slots on the door for keeping bottles and similar items

Customer Reviews

  • 4.1
    out of 960 reviews
  • 58% recommend this product
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Showing 1-30 of 960 reviews
Only had it for a couple of weeks, but it's working great. Frost free as promised.
by
  • Verified Purchase
Died after 13 months
Very disappointed. This little gem died conveniently 1 month after the one-year warranty, just like clockwork. Total junk.
by
Response from Galanz Care TeamMar 11, 2024
We apologize that this product did not meet your expectations. We understand that everyone's needs are unique, and we offer a wide variety of appliances that may better suit your needs in the future. Please do not hesitate to explore our selection and find something else that you love.
    Stopped working at 4 1/2 months
    Similar to other reviews, this fridge was purchased due to its retro design
    by
    Response from Galanz Care TeamMar 2, 2024
    We're sorry to hear that you're experiencing issues with your product. We understand how frustrating it can be when a product doesn't work as intended. We would like to help you resolve this issue as soon as possible. Please contact our Customer Care team and we will work with you to find a solution. Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused.
      Love the color. The size is perfect
      by
      • Verified Purchase
      I don’t recommend buying
      It’s really cute but only lasts up to a year. After that, you’ll have a hard time trying to get your warranty to do what it’s supposed to do. The Galanz customer service is horrible! Don’t waste your money. You will regret it!!!!!
      by
      Response from Galanz Care TeamMar 2, 2024
      We're sorry to hear that you're experiencing issues with your product. We understand how frustrating it can be when a product doesn't work as intended. We would like to help you resolve this issue as soon as possible. Please contact our Customer Care team and we will work with you to find a solution. Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused.
        Lasted less than year
        I love my "mini" fridge. However, the temp sensor and control panel went out and due to manufacturing cost for the US the replacement parts are not available. I was fully refunded by Galanz but I have this brand-new fridge that I love that I now need throw out basically.
        by
        Response from Galanz Care TeamMar 2, 2024
        We're sorry to hear that you're experiencing issues with your product. We understand how frustrating it can be when a product doesn't work as intended. We would like to help you resolve this issue as soon as possible. Please contact our Customer Care team and we will work with you to find a solution. Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused.
          by
          • Verified Purchase
          The refrigerator showed up damaged after I opened up the box, there were no visible damages to the outside of the box but after opening it up the top of the refrigerator was broken, the top cap of the refrigerator is made of plastic and the front right corner was missing a piece and a also had a large crack the entire width of the cap
          by
          • Verified Purchase
          We love the fridge, it is the perfect size and color for our kitchen, and the delivery service was excellent. The two men that delivered it were so friendly and helpful.
          by
          • Verified Purchase
          by
          • Verified Purchase
          We LOVE our new Galanz refrigerator. The color is the most beautiful red. We've designed our entire kitchen around it.
          by
          • Verified Purchase
          Don't waste your money. Broke after only 6 weeks!
          Broke after only 6 weeks. Took customer service (obviously from an over-seas call center) over a week with many emails and phone calls to agree to refund my money - minus delivery charges and what it's going to cost us to have our non-working unit hauled away. Never offered to send anyone out to inspect or repair the unit. Now they say I can expect my refund to arrive in three weeks. Not overly confident it ever will.
          by
          Response from Galanz Care TeamMar 2, 2024
          We're sorry to hear that you're experiencing issues with your product. We understand how frustrating it can be when a product doesn't work as intended. We would like to help you resolve this issue as soon as possible. Please contact our Customer Care team and we will work with you to find a solution. Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused.
            1 found this review helpful
            Beautiful application. Love the retro look.
            by
            • Verified Purchase
            by
            • Verified Purchase
            We placed this retro refrigerator in an AirBNB. The house is historic and the kitchen is small so we decided to find a refrigerator that would reflect the house. IT IS PERFECT! It is well made and we are converting another rental property to an AirBNB and we will order this frig again!
            by
            • Verified Purchase
            Unreliable fridge and company!
            Crapped out in 8 months. I haven't had a fridge now in a month and the company is stalling my repair. Customer service people say the exact same line every time I call and promise resolution within 2 days. They say they are arranging for a technician but can't say who or where this technician is located.
            by
            Response from Galanz Care TeamMar 2, 2024
            We're sorry to hear that you're experiencing issues with your product. We understand how frustrating it can be when a product doesn't work as intended. We would like to help you resolve this issue as soon as possible. Please contact our Customer Care team and we will work with you to find a solution. Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused.
              1 found this review helpful
              DO NOT BUY
              The absolute worst appliance purchase I have ever made. Didn't work right from the start. After 3 years its completely worthless. The freezer ices. The fridge top shelf used to freeze everything, now it doesn't even get cold. Biggest waste of $600 I have ever spent. It might look cute as a fun retro fridge but it's really not worth it as after only 3 years it's spoiling food and just taking up space! Complete regret.
              by
              Response from Galanz Care TeamJan 25, 2024
              We apologize that this product did not meet your expectations. We understand that everyone's needs are unique, and we offer a wide variety of appliances that may better suit your needs in the future. Please do not hesitate to explore our selection and find something else that you love.
                1 found this review helpful
                by
                • Verified Purchase
                We love the fridge. Ideal for our office location.
                by
                • Verified Purchase
                by
                • Verified Purchase
                Product stopped working after 1 year
                This company doesn’t sell the replacement parts for their product either. Only a 1 year warranty bc they likely break down after 1 year. Complete waste and not repairable
                by
                Response from Galanz Care TeamJan 22, 2024
                We're sorry to hear that you're experiencing issues with your product. We understand how frustrating it can be when a product doesn't work as intended. We would like to help you resolve this issue as soon as possible. Please contact our Customer Care team and we will work with you to find a solution. Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused.
                  3 found this review helpful
                  Stop working after a year
                  What is going on with the Quality this days, Not even 2 years and stop working . Very disappointed .
                  by
                  Response from Galanz Care TeamJan 9, 2024
                  We apologize that this product did not meet your expectations. We understand that everyone's needs are unique, and we offer a wide variety of appliances that may better suit your needs in the future. Please do not hesitate to explore our selection and find something else that you love.
                    3 found this review helpful
                    Galanz is terrible
                    I had this installed in my new kitchen 3 months And it started flickering on and off, the temp setting and lights blink. Then it quit cooling. I lost alot of food while 8 months pregnant. Anyway Galanz is supposed to honor the warranty, and they are not. They couldn’t get someone out here to fix it or test it, so they were just going to refund me, but so far no refund has came. it’s been 2 months since filing for it.
                    by
                    Response from Galanz Care TeamJan 10, 2024
                    • For support with obtaining a resolution, please contact our warranty service team at 1-800-562-0738 or via email at service.warranty@galanz.com to generate a reference number for your claim.
                      1 found this review helpful
                      by
                      • Verified Purchase
                      by
                      • Verified Purchase
                      by
                      • Verified Purchase
                      Very cute and sturdy and the appropriate size for my small space
                      by
                      • Verified Purchase
                      NO. It's only 10 Cu Ft.
                      by
                      Response from Galanz Care TeamJan 10, 2024
                      We apologize that this product did not meet your expectations. We understand that everyone's needs are unique, and we offer a wide variety of appliances that may better suit your needs in the future. Please do not hesitate to explore our selection and find something else that you love.
                      • Verified Purchase
                      by
                      • Verified Purchase
                      Stopped working
                      There are so many warning reviews on this frig. Ours just stopped working and no appliance repair company in our area fixes this brand. It is a shame our landfill is filling up with these.
                      by
                      Response from Galanz Care TeamJan 10, 2024
                      We're sorry to hear that you're experiencing issues with your product. We understand how frustrating it can be when a product doesn't work as intended. We would like to help you resolve this issue as soon as possible. Please contact our Customer Care team and we will work with you to find a solution. Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused.
                        3 found this review helpful
                        Showing 1-30 of 960 reviews

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                        Refrigerator Width (in.)

                        23.74 in

                        23.58 in

                        23.74 in

                        23.25 in

                        Depth (Excluding Handles) (in.)

                        27.48 in

                        27.68 in

                        27.48 in

                        26.5 in

                        Height to Top of Refrigerator (in.)

                        66.93 in

                        64.84 in

                        66.93 in

                        70 in

                        Ice Maker Features

                        No Ice Maker

                        No Ice Maker

                        No Ice Maker

                        No Ice Maker

                        Total Capacity (cu. ft.)

                        12 cu ft

                        12 cu ft

                        12 cu ft

                        10.1 cu ft