Customer Reviews for Google Nest Audio - Smart Home Speaker with Google Assistant - Charcoal
- Control your smart home with Google Assistant or just a tap
- Experience room-filling sound and home automation
- Use your voice with the smart speaker to stream music and more
Customer Reviews
Dec 26, 2021
Great Speaker
We already owned a Google Max and a couple Google Minis. These speakers are a great balance in between. They are larger than the mini and have great range of sound (depth / range plus volume), but they are smaller than the Max and easier to place around the house. Adding them to the Home was a snap, and creating speaker groups took about a minute. Definitely worth the expense if you're looking to add audio throughout the home.
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Customer review from Google LLCDec 23, 2021
Holds Back Functions Unless You Pay a Subscription
Audio quality is fine and basic smart home function is good. But I don't like how it refuses to do certain things without a YouTube Music Premium subscription. It won't listen to any voice commands to play my playlists, even if the playlists are entirely composed my own purchased and uploaded songs. I can play the playlists from my phone through Bluetooth, but I've encountered some minor glitches doing this. And if I need to manually connect that way, I'd be better of with a cheaper Bluetooth speaker than the more expensive smart speaker. Restricting how I play the songs I own is really frustrating. I don't like the movement away from any sense of ownership and toward subscription services.
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Response from Google Customer CareDec 27, 2021
Hi Mike, thanks for reaching out to our support team. We're sorry to hear about the poor experience you're having with YouTube Premium and Nest Audio.
For the best experience when listening to your favorite music, we recommend getting an active subscription of YouTube Premium. Also, if you haven't tried yet, performing a factory data reset on Nest Audio can be helpful with the issue. Keep in mind that this will erase all data and that you may need to set it up again. To reset, check on the back of your device, switch the mic off. The lights will turn orange. Press and hold the center of the Nest Audio, near the top. After 5 seconds, your device will begin the factory reset process. Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting.
Ithe issue you shared with us persists, we recommend contacting our support team here:
https://support.google.com/googlenest/gethelp
Customer review from Google LLCDec 23, 2021
Excellent
No words! No words! No words! No words! No words! No words!
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Customer review from Google LLCDec 22, 2021
Person
Still getting use to it and looking at new ways to use it.
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Customer review from Google LLCDec 21, 2021
Gorgeous sound
Color scheme is perfect for our space, blends right in. The sound is very good for it's size and very easy to work with via the Home app.
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Customer review from Google LLCDec 21, 2021
Good sound, wireless is nice
Sound is great, but I wanted to use them as stereo speakers wirelessly for my Google Chromecast, paired up with YouTube TV. It didn't work.....Not at all. Music sounds great, audio clarity is top notch. But to use them with a Chromecast (Google stated they would provide this feature a year ago, it never happened) But man I was bummed when they didn't work as Google said they would. I ended up getting a refund.
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Response from Google Customer CareDec 23, 2021
Hi JohnPA2006, thanks for informing us about the issue. We´re sorry to hear that setting up Nest Audio as a stereo pair with your Chromecast didn't work as you expected.
We'd like to help you with the issue. Please consider contacting our support team and we´ll gladly work with you and improve your experience, if you can reach out to us here: https://support.google.com/googlenest/gethelp
Customer review from Google LLCDec 19, 2021
a punch above its weight
The nest audio device has a rich sound that fills up a room. It is a great speaker for music
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Customer review from Google LLCDec 18, 2021
Excellent Audio experience!
This device had long been on my wish list and I recently decided to get two of them for a more immersive Audio experience. I am so happy I did, the sound is so crisp and clear, deep bass, and overall very rich quality. My partner and I are loving them and we have basically replaced the TV sound bar since we feel the Nest Audio sound is more crisp than our Samsung sound bar that we love.
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Customer review from Google LLCDec 18, 2021
Great little speaker
I'm a huge fan of the Home Max. The Nest is about 85% of the way there. Great sound, good volume but needing a touch more bass/depth. If they could cut the Home Max in half and sell that, it would be the perfect speaker.
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Customer review from Google LLCDec 18, 2021
Not what I was hoping for
I bought two Nest Audio speakers to upgrade the audio on my TV that gets its signals from a Chromecast. I created a group with the Chromecast and the two speakers, and assigned that group to the audio setting in Home on the Chromecast, per Google's support pages. Alas, no sound comes out of the Nest speakers. The combination is an abject failure. On the bright side, the speakers do work like overgrown Minis, and can stream my favorite radio station when we aren't watching TV.
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Response from Google Customer CareDec 22, 2021
Hi Mick, thanks for posting your feedback. We’re sorry to hear that your Nest Audio isn’t working as expected. We value your feedback, and we’d like to help you the best way possible. If you’re willing, we’d like the opportunity to talk and investigate what’s causing the issue. You can reach out to our support team using this link: https://support.google.com/googlenest/gethelp
Customer review from Google LLCDec 18, 2021
Great Sound
Upgrade from the Google home for sure. Sound carries way better throughout the whole room and sounds crisper
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Customer review from Google LLCDec 17, 2021
Easy way to add audio to my kitchen
I have used small Bluetooth speakers for years in parts of my house beyond the listening area of my main stereo, but I wanted something better that would integrate with my the rest of my google home devices. I bought 2 nest audio to play as a pair in my kitchen. I’m impressed with the audio quality. There is a surprising amount of bass for such a small speaker.
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Customer review from Google LLCDec 17, 2021
Great sound. One wish.
Love the rich, clear, sound. But, my hearing is not the best so, pretty often, I can't hear the answer to our queries. I wish we could set a minimum volume and then have the speakers continuously monitor the ambient noise level and then speak its answers/replies at a user-defined percentage setting above the current ambient noise level. That would REALLY help people with hearing problems.
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Response from Google Customer CareDec 20, 2021
Hi Brad, we're glad that you love the sound quality for your Nest Audio. We're sorry to hear that the responses to your voice commands aren't loud enough.
We're always searching for ways to improve our products and services, and we'll make sure to pass along the details of your feedback to our product team. We'd like to help you further with your support needs. Please consider contacting our support team here: https://support.google.com/googlenest/gethelp
Customer review from Google LLCDec 16, 2021
Great quality sound
As you would expect from Google.Great quality sound at a great price.
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Customer review from Google LLCDec 16, 2021
Solid Performer
Using the Nest Audio in my home office. The sound is crisp. The bass is solid. Great idea to add the Nest audio in multiple rooms.
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Customer review from Google LLCDec 15, 2021
Decent
Should have bought two of them. I find myself using it every day.
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Customer review from Google LLCDec 15, 2021
It's not surround sound.
I wanted to give this a 1 because i only bought it to replace our Sonos. However, it doesn't work with TVs, so... I now have a Hub Max, 2 speakers and another mini that went do what I want and are basically useless. What can it do? Play YouTube music and Spotify. The selection off music appsv sucks. It does control them volume on our Sonos, but that's about it. Otherwise there Max is a glorified photo frame and the speakers aren't really used. It loses connection between the group to often and i just end up using what we already have. The sound is good though, and i think if you want to just have music throughout the house then it's probably great. They just need to give a way to play audio from XBox or a TV for me to say it's worth the investment.
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Response from Google Customer CareDec 20, 2021
Hi Feetait, thanks for sharing your experience. It’s unfortunate to hear that Nest Audio didn’t meet your expectations.
For connectivity issue, it may be caused by several reasons such as Wi-Fi network congestion, wireless interference with other Wi-Fi hotspots or devices nearby and other Wi-FI settings.
You may try doing the following:
-Restart your Wi-Fi router. Unplug the router from the power outlet, wait at least 60 seconds before plugging it back in.
- Make sure that the firmware and app is updated.
- Reset your Nest Audio to factory defaults.
Your feedback is important to us, and we’d like to help you the best way possible. If you’re willing, please reach out to our support team, so we can take a closer look at your device. We’re hoping that you’ll give Nest Audio another chance to improve your experience here: https://support.google.com/googlenest/gethelp
Customer review from Google LLCDec 15, 2021
Great sound quality
The speaker looks perfect in any room. Sound quality is amazing for the price.
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Customer review from Google LLCDec 15, 2021
Good device, great sound
The audio quality is exceptional. We placed it above some cabinets in our kitchen, but the audio fills the whole living room quite nicely. I love the morning updates as I drink my coffee. Guilty pleasure is broadcasting obnoxious messages while I'm at work to annoy my wife and kids (fringe benefit!) ;-p
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Customer review from Google LLCDec 14, 2021
Great Audio
I love google products and this nest audio is worth the money. I've bought two so that it can amplify the sound/music.
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Customer review from Google LLCDec 13, 2021
Average
I own these speakers, the small nest, couple Google home and Google home maxx. Boy do I miss the sound of the Max. These would likely sound better if they had a subwoofer available. Bring back the big boy!
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Response from Google Customer CareDec 18, 2021
Hi Matt, thanks for being a loyal advocate of our Google Nest products. We´re sorry to hear that you miss the big sound of the older Google Home Max.
We value your feedback and we'll make sure to pass them to our product team, since we're always searching for ways to improve our products and services. Please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp
Customer review from Google LLCDec 13, 2021
Sound needs improvment
Disapointed on the sound it outputs. Was expecting better.
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Response from Google Customer CareDec 18, 2021
Hi Mario, thanks for your feedback on Nest Audio. We´re sorry to hear about your disappointment with the sound quality.
You can change the audio settings of your Nest Audio in the Google Home app. To adjust bass and treble level:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest Audio.
- Open the Google Home app.
- Tap the device you want to adjust > and then Settings > and then Audio and then Equalizer.
- Adjust Bass and Treble level.
Resetting Nest Audio was a great idea to fix some issues you are experiencing. However, if the issue remains, then we may need to further check and see how we can help you, if you can reach out to us here: https://support.google.com/googlenest/gethelp
Customer review from Google LLCDec 13, 2021
Google Nest Audio
I would not recommend this product due it its issues with, Bluetooth keeps disconnecting and every time it does, you have to power cycle. And once you finally get it to connect, it disconnects after few minutes. There are tons of people having same issue and Google has not addressed this issue.
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Response from Google Customer CareDec 18, 2021
Hi Will, thanks for sharing your review on your Nest Audio. We're sorry to learn that your experience with your device has been less than ideal. We'd like to know more details about your issues with connectivity so we can better assist in finding a resolution for you. Please contact us on our Google Help page and let our support specialists help improve your experience. You can reach our support page here: https://support.google.com/googlenest/gethelp
Customer review from Google LLCDec 12, 2021
Worth it
Excellent sound quality and the ability to pair two together in the same room to listen in stereo sound is a great benefit. I love that I have quality sound within a smart speaker system I utilize throughout my home. I only wish there was an option to pair with our soundbar to add additional sound to our room when watching tv and movies.
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Customer review from Google LLCDec 12, 2021
Super tinny sound - buyer beware
So sad. I have a mini nest in kitchen with good sound. When my apple Homepad died I thought I’ll replace with bigger nest. Unfortunately bigger nest sound is very tinny. What a waste of money.
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Response from Google Customer CareDec 15, 2021
Hi dansf, thanks for letting us know about your insights on Nest Audio. We´re sorry to hear about your disappointment with the sound quality.
If you haven't tried yet, it's possible to change the audio settings of your Nest Audio Speaker in the Google Home app. To adjust bass and treble level:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest Audio.
- Open the Google Home app.
- Tap the device you want to adjust > and then Settings > and then Audio and then Equalizer.
- Adjust Bass and Treble level.
You may contact us for help on your support needs, if you can reach out to us here: https://support.google.com/googlenest/gethelp
Customer review from Google LLCDec 12, 2021
Paired functionality glitchy
I have 3 nest audio speakers. Individually they are a great product, great sound. However, they don't work well as soon as you put them in a speaker group. You get long and interrupting buffering times while you're listening to music.In addition, when you pair that speaker group to a Chromecast using Bluetooth the TV only plays audio from a single speaker. It's frustrating to say the least.
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Response from Google Customer CareDec 15, 2021
Hi Felbjorne, thanks for being an advocate of our Google Nest products. We´re sorry to hear that they don't work well, and that you are experiencing buffering when you listen to music and that issues with the speaker group.
A good step would be to perform a factory data reset on Nest Audio. You may need to set it up again since resetting will erase all data. To reset, check on the back of your device, switch the mic off. The lights will turn orange. Press and hold the center of the Nest Audio, near the top. After 5 seconds, your device will begin the factory reset process. Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting.
If the issues are still persistent, you may consider reaching out to any of our support specialists. We can work with you in a getting a better experience with Nest Audio by simply visiting us here: https://support.google.com/googlenest/gethelp
Customer review from Google LLCDec 11, 2021
Nest speakers don’t pair to tv
I would give 5stars but can’t pAir them to tv, so only 4 stars
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Customer review from Google LLCDec 11, 2021
did not meet expecations
sound was ok but frequently could not hear "hey google", did not understand normal requests, sleep sounds stopped after one hour and clear requests to repeat track were often ignored
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Response from Google Customer CareDec 15, 2021
Hi shaggy73, thanks for taking the time to share your feedback with us. We're sorry to hear you are experiencing voice command issue with Nest Audio.
Adjusting your Nest Audio's mic sensitivity and retraining it to better recognize your voice can be helpful with the issue. Check out the steps below:
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Audio's hotword sensitivity:
- Open your Google Home app.
- Select your Nest Audio.
- At the top right, tap the Settings (Gear) icon.
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Audio more responsive to the hotword.
If the issue remains, we suggest contacting our support team and work with you to isolate the root cause of the issue. You can reach out to us using this link: https://support.google.com/googlenest/gethelp
Customer review from Google LLCDec 11, 2021
Needs improvement; sound is good.
If I say: 1973 RS Brussels LL then my album should come on, but an album from their database comes on. Silent pauses between songs on a live album sound terrible. Sometimes you need to shout at the microphone. Sounds good though.
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Response from Google Customer CareDec 15, 2021
Hi Steddie, thanks for letting us know about the issue. We're sorry you encountered this voice command issue with Nest Audio.
We recommend adjusting your Nest Audio's mic sensitivity and retraining it to better recognize your voice. Check out the steps below:
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Audio's hotword sensitivity:
- Open your Google Home app.
- Select your Nest Audio.
- At the top right, tap the Settings (Gear) icon.
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Audio more responsive to the hotword.
You may contact our support team so we can help isolate the root cause of the issue. You can reach out to us using this link: https://support.google.com/googlenest/gethelp
Customer review from Google LLCDec 11, 2021
Nest Audio
Audio is not as clear as I had imagined it would be, the sound is not much better than the google assistant pucks.
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Response from Google Customer CareDec 15, 2021
Hi Hugh, thanks for sharing your feedback. We’re sorry to hear that your Nest Audio didn’t meet your expectations.
If you haven’t tried yet, we recommend adjusting the equalizer of your Nest Audio for a better sound quality. See the steps below:
- Open the Google Home app.
- Tap your Nest Audio and then Settings.
- Then Audio and then Equalizer.
- Adjust Bass and Treble level to your preference.
If you need assistance, our support team is always here to help. Feel free to contact us here: https://support.google.com/googlenest/gethelp
Customer review from Google LLCFrequently Bought Together
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